Sheraton Dallas Hotel

While the hotel was a typical Sheraton hotel, their staff was clearly not prepared to handle the sheer number of guests that were attending several events over the course of our stay. Their wireless/internet network was non-existent or inaccessible most of the time we were there. They also seemed to be doing a lot of training of new employees while we were there, this left lots of long lines for check-in, check-out, etc. The service in their coffee shop was HORRENDOUS, the two or three people working there were not prepared for 30 some odd orders at once. There were some highlights though. The concierge staff was always EXTREMELY helpful (both with knowledge of the area and dealing with lost luggage), as well as the staff in the Kitch'n restaurant. The staff in Kitch'n was extremely nice, and handled the multiple languages from guests extremely well. Overall an average hotel that needs to learn that when you have three conferences going on at once, your staff needs to be better prepared.

The price sounded great, but, $21. Per day parking, $15 per day internet, food in the hotel $$$ makes for a rather overpriced stay! Will not return.

Rooms near the elevator shaft. They must exist in every hotel there is. And knowing how noisy they can be, why offer them to regular guests that will most likely notice the sounds every minute? Who would want to stay in a room like this anyway? All of these explanations were not enough for the hotel front desk who just limited themselves to saying "we don't have anything else to offer you right now, we're fully booked". What a bad 7 days I had.

The Sheraton has all the amenities for the business traveler or convention attendee. There are plenty of ballrooms for conferences, and several restaurants in the hotel, as well as a coffee shop and gift shop. The room was very clean and comfortable.

Great room, spacious and comfortable. They should improve the cable offer and the restaurants options in the hotel.

Nice, big room. The beds have wonderful linens. The room could have used either more lamps or stronger bulbs, but we sure got more than our money's worth. Beautiful fitness room. No good food in the hotel. Bar is noisy, sports TV everywhere , foocrony good and overpriced.

I chose the Sheraton because of its location near the arts district and for the pool. The former was perfect as I could easily walk to the museums. The outdoor pool was unheated and unusable. False advertising. I mentioned this to the concierge and got a shrug and a nonexplanation, "it's outdoors." I asked for help to take a walking tour of the arts district & he looked perplexed. He gave me a photo copy map which was nearly impossible to read. He referred me to another concierge who was fussing with a bag of pretzels. I asked about shows in town and she handed me a pamphlet and told me to read it myself. She went back to whatever she was busily doing, although I was the only guest standing there. There was no shampoo in the room. I called the front desk to inquire about internet access and was not told about the free wifi in the lobby. I discovered the inroom access was charged to my bill. I couldn't find the hotel guide in the room until later when I saw it was on the back of the room service menu printed upside down. The guide said nothing about the frigid pool either. I hiked out there only to turn back. I orderd ravioli in the bar and it came out cold in the center. The bartender was very apologetic and brought me a new order. She was friendly at helpful. So at least one person was not out to lunch.

I came for a weekend. A huge Anime convention was taking place across the street which made for some interesting hotel guests. The elevators were very slow and a queue of people was lined up waiting to ride all weekend. The bed was squeaky and sheets loud (such that anytime one person rolled around in bed it would wake the other up). Bathroom was average, nothing special. Overall the price was good for the busy Labor Day weekend, but this hotel was average/decent overall.

Very nice hotel. We did have problems getting in and out of the parking garage with our key card. Ended up using the service button to get in/out until the next morning. Not a huge deal, but worth mentioning.

had a nice experience was treated very well and was not far from anything.