Adolphus Hotel

To start off I had a company outing which everybody (over400 people) decided to stay at the Sheraton me and 17 friend decided to all book at the Adolphus hotel. We called 2 weeks early to ask if we can have rooms near each other and where told we could not do that until we check in so we get there and they put almost all o us on different floors. When I called in my room I was very disappointed the drapes had dirty food marks all over them there were peanuts all over the floor and to top it off there was blood on my sheets. I called down to the front desk to ask if I can some new sheets they sound 2 woman up there one was the maid and the other was the cleaning lady. The cleaning lady was yelling at her supervisor!. The supervisor walk out the room while the cleaning lady stay and changed the sheets she started yelling at me telling we that I could of slept on the them and that it wasn't that much blood… I got upset and decied to go down stairs to talk to a manager which said she would send the lady home and will make up for what happened 3hrs later I get a knock on the door and they give me some cheap sparkling wine to make up for what happened but never changed the drapes or vacuum the floor!

I think the title says it all. I have one law and two rules for supposedly business-class or luxury hotels. Rule #1 - Good work area and wifi. They did OK here. Rule #2 - Comfortable bed. Adequate. Not Westin or W class, but adequate. Law (the big one) - I should be able to sleep and work when I want to, not when it's convenient for you. Honestly, why does this surprise so many hotel professionals? The hotel can't do anything about noise from the street or from guests in the hallway - but they certainly can control their own noise. My bed (room 924) was the opposite side of a flimsy wall from the service elevators. Starting early in the morning was the roar of the elevators running (sounds vaguely like jets flying overhead) and the ding of the bell. At least I didn't need a wakeup call. Other things. The rooms are dingy and outdated. The lobby is nice, but unless I'm sleeping there, it's not too important to me.

I was not impressed by this place. Reading all the reviews it seemed as though everyone loved this place and raved about it. I ran into several issues that would not be the end of the world in most places but this place screams 5 star service, quality, ambiance from the rooftops so when they underdeliver it's very disappointing and they should suffer the consequences of not living up to their claims. The comforter in my room was stained. I had an awful view of a brick wall from my room. My wakeup call was about 10 minutes late. The much ballyhooed French Room was closed for two weeks for renovations/cleaning--nothing was posted about that prior to my trip and was planning on having a business dinner there. I tried to eat dinner at the Rodeo bar which is one of their restaurants--after sending back one dish for still being frozen and the next order taking nearly 30 minutes and made completely wrong I actually left without eating. At checkout when the lady at the desk asked me how my stay was and I said "Disappointing" she simply said "I'm sorry"--she showed no concern or care and didn't even want to know why it was disappointing--why even ask the question if you don't care about the answer--CERTAINLY NOT 5 STAR SERVICE. It was adequate and I got a great deal on the room so it's not the end of the world but it certainly wasn't a great experience and if I had paid top dollar I would've left very angry.

I was extremely disappointed with the hotel. I chose specifically because of all of the glowing reviews. Previous reviewers must have VERY LOW expectations for a hotel. The decor is very dark and dingy, old decor (yes, OLD, not antique--think of circa 1980 grandma's house--busy florals everywhere, lots of knick-knackery). Ancient TV, brown toilet, old dark bedspread, uncomfortable room set-up, no ice on any of the floors (you have to call room service to get ice), no business center. I was really looking forward to having a lovely room to come back to at the end of long workdays (I was traveling on business)--not a chance. If I had not prepaid, I would have left and gone somewhere else asap. Do not believe the photos on the hotel website; it looks nothing like that. From now on, I am only staying at the Fairmont or ALOFT when staying downtown Dallas.

I was very disappointed, Valet parking was expensive @ $24.00 a day. Sheets were stained(so the housekieeper said),looked dirty to me. NO apology by her or hotel. I had to call housekeeping twice before someone showed up after 45 min. or so, crunched for time, I had planned on a short nap before getting ready for the evening...but after waiting, not much time to do that. When I went to wash my hands, NO SOAP!!! Tiny bottle of conditioner would not stay in bath dish in shower.

Usually this hotel has terrific service. However, this particular trip was wrought with problems and issues. The front desk did not have the correct reservation and had to resort to the confirmation to verify the reservation. The French Room bar, which is associated with a 5 diamond restaurant had no wait staff and EXTREMELY SLOW to non-existent service...maybe the "diamonds" should be changed.

Dark, dull old fashioned, uninviting room. Not enough reception staff. Slow service. This hotel rests on it's laurels from a bygone era.

AC was broken, engineer had to come and take the wall plate off to fix it late evening. Toilet ran ALL night the first night there and woke up to water on the floor. Engineer had to replace a broken part so my 10 year old had to be taken to the lobby to go the restroom since we had to leave and he wasn't back with the part. Room wasn't as clean as you would expect it to be. (maybe since it was booked on a discount site I didn't get the "True Adolphus experience" ) I raved about to my friends prior to this trip. I even talked two of my friends into canceling their reservation at a very upscale, comparable hotel and staying there. One friend I talked into changing hotels is an assistant to Gov. Perry so needless to say I was very embarrassed. She fortunately got a nicer room and didn't have all the problems I did. After that, day of check out the car service took over FOURTY minutes to get my car. My error at first giving them the wrong ticket but realized after about 8 minutes and gave them the right one. I even had Valet parkers asking what my car was so they could go look for it since the lady in the booth didn't seem to care and said the tikcets were given out and pretty much could of cared less. Three folks made the stay a little nicer, Phillip who greeted us at Valet on check in Friday night. Edward at the front desk on check out who sincerely seemed to care about all the problems I had and did comp my parking. (The lady I spoke with originally at the front desk about my broken toilet didn't seem to concerned or even apologize for the inconvenience, I asked to speak to a manager but she said she'd contact the engiineer.) Not to mention no follow up once returning to see if the problems had been reseollved. Customer service not what one would expect from such a place. If I treated my client's that way, I wouldn't have any. Lastly, the Valet manager on my check out, can't recall his name but a wonderful older gentleman who kept on top of my car problems and kept checking on me and my daughter. I also forgot to mention I had the bellman come get my bags and wasn't quite ready so he said he'd be back in five, never showed up again. Lugged my bags to the elevator after waiting 20 minutes and called for another one. I got engaged at this hotel and was to say the least beyond disappointed. I was so excited for my daughter to experience the Adolphus hotel and even she commented, mom, that wasn't what you thought it would be, let's don't stay there next time we are in Dallas. I agreed. Stark contrast to the recent stays I had there in the past years. I wouldn't stay there again and I can only wonder if it was just because I had a discount price so the lack of concern for quality wasn't there.

The Adolphus is a grand old hotel, nicely rennovated a few years ago. It is in the heart of downtown within walking distance of Neiman Marcus and other notable attractions. The staff is gracious and friendly, beginning with the doorman and the valet, to the front desk, the housekeeping personnel, and the restaurant staff. [...] The decor was attractive but a little faded, and we had the usual ammenities such as minibar, hairdryer, iron and ironing board, etc. One downside was the lack of good lighting especially in the bathroom. Doing makeup there was a challenge. The only full length mirror was in the walk-in closet with the dimmest light I've ever seen. But the worst thing was the mattress. On the side nearest the bedside phone, the mattress was completely broken down, presumably by people sitting there to make phone calls. Sleeping on that side of the bed was not just uncomfortable, it was impossible. Fortunately, it was a king bed, so there was room to move away from the broken portion. I should have notified the hotel of the problem and perhaps they would have moved us to another room but, since we were there only two nights, it seemed a hassle to pack up and move. I did mention this at checkout and was told they would "check into it." No hotel should let their mattresses become so old and broken down -- even in those rooms that they offer to discounters. I was very disappointed with this part of our stay.

Weekend trip to visit the Art District's Museums, Symphony Hall, Winspear Opera, Wyly Theater and Rachofsky House. Best place to stay without renting a car, is the Fairmont Hotel, because of close walking distance to most events, could not get in (lots of weddings), Adolphus next best. [...] guaranteed deluxe kingbed room, only got a queenbed,on a low floor. I was charged $9.50 for a bottle of Fiji Water (maybe 1 liter)which had been sitting on top of the mini bar (crazy), never opened the minibar. No concierge was ever on duty, and bellhops pretended to be concierges and claimed to be able to get you tickets to the opera, which never happened. When I called the reception at 11pm to complain about this lack of service, security answered and laughed. There definitely was no 5 star service!!!!I had read that the hotel serves high tea in the lobby in the afternoon and when I happened to walk into the lobby tired from walking back from the Arts District in 90 degree heat,I asked to be served tea. I was told that only if I had made a reservation could I get this service. I finally found a waiter who was willing to get me a pot of tea after I explained that I was a hotel guest and not a walk-in with a reservation.....it's a convention hotel that does not care about individual travelers.