Adolphus Hotel

Loved staying at the Adolphus. Huge room and beautiful amenities and old world style comfort. That being said, my room was overlooked for housekeeping on a Sunday. Apparently, there was some miscommunication between the front desk and housekeeping. After I commented on it to the front desk staff, they put in a request, but housekeeping had already gone for the day. It was not a big issue (I didn't make much of a mess!), but for a hotel that bills itself as the top of the line, that is something that shouldn't happen. Otherwise, hotel is beautiful and the room was large.

I was very pleased by this hotel. It was quite a little gem in the city. The room was lovely and very comfortable. The room was incredibly clean and each day was beautifully refreshed. I was only disappointed that The French Room was not open on Sunday night. That was one of the things I was looking forward to....but next time.

Great staff, super clean room and free taxi to wherever I wanted to go, Good breakfasts in Bistro. An extremely pleasant stay.

more good than bad. I had the concierge call the hotel car for a short trip up town, said it would take 10 minutes so we waited. whe the car arrived the bell hop gave it to another couple. i explained it to the bell hop and he said to bad and you can not reserve the car. i explained i did not reserve it as you say but the concierge called the driver to let him know he had a couple to pick up. The next day we did use the car to take us to the st patricks day parade and he took us to the wrong part of town. That was the only poor event we had. i would go back and stay there again.

I loved EVERYTHING about my stay here. Service! Service! Service! The spacious room. Interior- old world feel. Staff. A real doorman and bellman to help with luggage. Room service was outstanding!!

I was so Happy I stayed at the Adolphus. Everything about it was perfect! From the service to the room service, quality of food, and the room.

We were in town to watch a football game and decided to discover the downtown dallas area while there. We were within walking distance of the nightlife and the JFK memorial. Overall a very place to stay.

AC was broken, engineer had to come and take the wall plate off to fix it late evening. Toilet ran ALL night the first night there and woke up to water on the floor. Engineer had to replace a broken part so my 10 year old had to be taken to the lobby to go the restroom since we had to leave and he wasn't back with the part. Room wasn't as clean as you would expect it to be. (maybe since it was booked on a discount site I didn't get the "True Adolphus experience" ) I raved about to my friends prior to this trip. I even talked two of my friends into canceling their reservation at a very upscale, comparable hotel and staying there. One friend I talked into changing hotels is an assistant to Gov. Perry so needless to say I was very embarrassed. She fortunately got a nicer room and didn't have all the problems I did. After that, day of check out the car service took over FOURTY minutes to get my car. My error at first giving them the wrong ticket but realized after about 8 minutes and gave them the right one. I even had Valet parkers asking what my car was so they could go look for it since the lady in the booth didn't seem to care and said the tikcets were given out and pretty much could of cared less. Three folks made the stay a little nicer, Phillip who greeted us at Valet on check in Friday night. Edward at the front desk on check out who sincerely seemed to care about all the problems I had and did comp my parking. (The lady I spoke with originally at the front desk about my broken toilet didn't seem to concerned or even apologize for the inconvenience, I asked to speak to a manager but she said she'd contact the engiineer.) Not to mention no follow up once returning to see if the problems had been reseollved. Customer service not what one would expect from such a place. If I treated my client's that way, I wouldn't have any. Lastly, the Valet manager on my check out, can't recall his name but a wonderful older gentleman who kept on top of my car problems and kept checking on me and my daughter. I also forgot to mention I had the bellman come get my bags and wasn't quite ready so he said he'd be back in five, never showed up again. Lugged my bags to the elevator after waiting 20 minutes and called for another one. I got engaged at this hotel and was to say the least beyond disappointed. I was so excited for my daughter to experience the Adolphus hotel and even she commented, mom, that wasn't what you thought it would be, let's don't stay there next time we are in Dallas. I agreed. Stark contrast to the recent stays I had there in the past years. I wouldn't stay there again and I can only wonder if it was just because I had a discount price so the lack of concern for quality wasn't there.

The Adolphous was state of the art when it was built in 1912 and it has not lost any of its charm. The gorgeous woodwork, art, friendly staff and a great location makes this a great place to stay in downtown Dallas. The room was about twice the size of a standard hotel room.

The room was much larger than I had anticipated. The beds were comfy and the amentities plenty. This hotel had a lot of character and the perfect location. I would recommend it to anyone looking to visity downtown Dallas.