W Austin

Overall, the hotel was not what I was expecting for the price. The staff in general were very service oriented. The bathroom had a tub/shower combination unlike anything I have ever seen. The sides of the tub were so high, I literally skinned my knee trying to get my short legs over the side of the tub! Otherwise the room was very clean and comfortable. The carpet in the lounge areas was quite nasty, however; very stained and definitely needs to be replaced. I did not feel that this hotel was worthy of more than 3 stars and not worth what I paid for the room.

This place is AMAZING! A must place to stay! I can't wait to come back.

My husband and I stayed for 4 nights in July and very much enjoyed the hotel. The room was lovely as were the public spaces and the pool. The room was small but that wasn't really an issue. A tougher challenge was that it was lacking in storage space. Still we very much enjoyed the styling and it was comfortable overall although the bed seemed possibly a bit saggy on one side. The staff was great with the exception of one waitress at the bar. The concierge was especially accommodating to go and pick up my phone when I had left it at a restaurant so that we wouldn't have to take a cab. Also they did their best to accommodate my husband's sinus infection by changing the air filter and bringing him helpful items. The whole place is wonderful to look at and the gym/locker rooms were very nice as well. The cost of parking is silly but there is a public garage just south of the hotel where you can pay 1/3 of that cost. The only other thing that was extremely frustrating was the wifi options. $15 per day would be tolerable but $15 per day per device (i.e. one for me, one for my husband, and still can't use it for our phones) is just ridiculous. We ended up just using the wifi in the public areas but it was quite frustrating at times and not at all consistent with the image of the W as a modern and well-appointed hotel. The location is fantastic - an easy walk to many dining locations, 6th, and the bat bridge. Our favorite meals were at Uchi (wow) and The Shady Grove (the green chili fried chicken was excellent as was the pulled pork sandwich).

Location is excellent, within walking distance to the famous 6th Street, Greenbelt, and the State Capital. Staff went over and above the call of duty to ensure our stay was the best. Rooms are very modern, clean and there are lots of places in the hotel to hang out and relax. Would definitely stay again & highly recommend to anyone who is looking to stay in the hub of downtown Austin. Would not recomend for children.

Ovrall this was an excellent property as it was well located, well staffed, clean, new and the staff was very responsive, The only negative I experienced was that the room was not cleaned on the second day of our stay until after 5 pm, after a couple of requests to do so. Otherwise an excellent property which I would recommend to all, If you are attending a show at the Moody theatre you couldn't do better as it is within steps of the venue.