Hotel was clean and very nice, close to downtown memphis and great restaurants See full review
Jan 6, 2015
Mixed reviews on the staff
We stayed two nights at the Sheraton as part of a post-cruise deal. Checking in was a terrible... See full review
Nov 28, 2015
Conveniently located just a mile from downtown Memphis, explore Beale Street, the National Civil Rights Museum, AutoZone Park, and more within minutes. A short skywalk connects the hotel to the Memphis Cook Convention Center for effortless access to its venues.Gather in our event venues and catch up on work at Link@Sheraton(SM) experienced with Microsoft®. After a busy day, relax in the lounge, recharge in our indoor pool, or workout at Sheraton Fitness. Convenient dining options keep you energized while on the go.Our 600 guest rooms and 10 suites offer memorable downtown and Mississippi River views. Stay connected with complimentary High Speed Internet Access. A Sheraton Sweet Sleeper® Bed, complimentary bottled water, and Starbucks® coffee keep you rested and refreshed.
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Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
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We stayed two nights at the Sheraton as part of a post-cruise deal. Checking in was a terrible experience. Very late getting our room. When we got in our room we had issues. There was mild in the tiles of the shower. The safe did not work. The
mini fridge wasn't working and a bunch of stale water poured out onto the floor. We called to complain and the fridge was promptly replaced. But nobody cleaned up the water so it stained the carpet. They fixed the safe after two calls.
We had also booked an additional two nights in an upgraded room. When we tried to check out of the first room and into the upgraded room we received attitude from the front desk clerk. He wanted us to just keep the room we were in. When we got to our new room it included breakfast in the Club Lounge. When we arrived at 9:01 we discovered that they close the lounge at 9:00. Everything was gone so they must have started clearing the buffet early.
Now here is a better report ... We went to the front desk and mentioned that we were late getting to breakfast and without a single question the clerk gave us complimentary breakfast in the restaurant. Also while in the restaurant we were treated royally by Abdul. I was truly impressed with his attention to customers. Thanks!
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Review of Sheraton Memphis Downtown Hotel
Jan 6, 2015
Great business trip
Hotel was clean and very nice, close to downtown memphis and great restaurants