Hampton Inn & Suites Charleston/West Ashley

The stay was great! Staff was pleasant and helpful, in fact, most accomodating. Breakfast was excellent each morning. Room was clean and recently updated. The place was fully booked, but was still quiet. Parking not easy late at night.

We have stayed in cheaper hotels that were better. It was okay but, some staff was wonderful, while others were not so nice. It was like they were bothered to have to talk or help you. Our room was not properly clean and we had sanitary issues in the bathroom. The dryer in the wash room was not working also. However the kids loved the pool. The waffles were easy to make but need more than one machine.

Very nice and charming hotel. Clean and inviting lobby with a better than average kitchen for morning breakfast. Very nice details throughout building and rooms were nicely furnished with new, clean furniture and bed. Loved the stay especially for the price. About half of a stay in Downtown Charleston and only minutes away.

Convenient, easy to access, location off of expressway. Close to local attractions and easy to get to and from family friendly activities

good value

We have been coming to Charleston, SC for 8 years and we have stayed at a variety of hotels. This is the first time since traveling personal or professional that we have encountered such a wonderful person and staff at a hotel. [...] (manager) was absolutely amazing. Very fun, personable, and honest about different places to visit and try. We will stay at THIS Hampton Inn and Suite when we come back next year. In addition, the rooms were spotless. They change the shower curtains each day, the dust ruffles, and all the sheets. It smells new and very clean. My wife is a stickler about that stuff. Needless to say we will be coming back. Mellow Mushroom was great! Bocci's was pretty decent. The beach was right on. Thanks again [...]! See you soon. We even left a tip for the cleaning staff. Ranard and Leigh

My wife and I looked forward to a night away and booked this hotel because of the location, etc. We arrived and everything seemed fine. during the night the A/C started amking noise. We tried to call the front desk, but after our calls went unanswered for 20 minutes we decided to just turn it off. The next morning at check out i was asked how our stay was. I explained the noisy air and my disatisfaction, she completely ignored me. I got my reciept and figured I would call corporate later and straigten things out. I continued to breakfast with my wife. When we arrived in the breakfast area it was crowded. I asked where we should sit and the lady said wherever we could find room, she did'nt seem concerned. Upon returning to the area where the food was located, a few other guest and myself noticed that there were ROACHES on the counter. The other guest and myself left without eating. My wife and I went to a restaurant and ate. This was on a Friday. The following Monday I contacted Hilton's guest services and they stated that if I did not recieve a phone call from the local hotel within 72 hours that they would take care of the situation. 72 hours later I recieved a follow-up email from Hilton stating that they had been told that I was contacted and everything was worked out, this was a complete lie. I called Hilton again by phone and they stated that they would be compensating me with a free nights stay IN THE SAME HOTEL. I explained that this was not compensation but reimbursement, and that I certainly did not wish to stay in the same hotel. The end result was that they were very rude and ended up saying that they were refunding my money and that I did not deserve additional compensation since they were doing this. DO NOT STAY IN THIS ROACH INFESTED HOTEL. Do yourself a favor and stay somewhere else that you will be appreciated. Hope this review helps. I would like to add that I am a traveling professional and stay in hotels about 3 days a week. This was my first stay, I believe, in a Hilton hotel and will make it a point to stick with Hyatt branded hotels from now on.

Very nice staff and clean rooms.

downtown charleston is a short distance away.

Several old Air Force buddies and I met there for a reunion. We were stationed in Turkey together 40 years ago. The rooms were reasonably clean. They were well furnished with a small refrigerator and microwave. The central lobby and dining area were very nice. There were good restaurants close by as well as the largest mall in the area. Getting to downtown Charleston took just a few minutes. I would stay there again.