The Surrey

We absolutely loved everything about this hotel. The staff, service, bedding, and location were all fantastic. This made our first trip to NYC a very enjoyable one.

Anniversary weekend in NY. Couldn't have been nicer. Room was beautiful, perfectly appointed, staff was warm and extremely helpful.

When choosing a small upscale hotel not associated with the larger chains I expect wonderful things. The rooms were indeed comfortable, with delightful products in the bathroom, a very comfortable bed and room to move around. But when personal service is required this is where they should shine. A cup of tea was needed quickly at the end of the evening and although my husband was willing to get one himself downstairs, the bartender refused to provide him with one to take upstairs. They did finally have someone deliver one to us but it is the tone used by the waitstaff and the idea that coffee and tea was not easily available that was so frustrating without having to wait. Plenty of liquor for purchase in the room but no tea or coffee! That and having to wait in the lobby to have a room ready to be checked in when it was after 3 pm was a bit frustrating. However it is a lovely hotel and the location is wonderful if you are looking for something on the Upper East Side.

This was my first stay at Surrey and I could not have been more impressed. My room was on the small side but it was exceedingly comfy. Many amenities. Bathroom only had a shower but it was unquestionably the best shower I've ever enjoyed anywhere. Bed, pillows and linens were premium. Hotel bar was active and inviting. I did not dine at the Daniel Boloud restaurant but it was awarded Michelin star - must be excellent. All in all, I will certainly return.

a wonderful hotel to stay in whether alone or for a romantic get away.

The Surrey is a first rate hotel. My suite, (which I did not request but was delighted with) could not have been nicer. Staff was very responsive. Concierge really helpful. The rooftop penthouse bar was a pleasant surprise and a nice view. The only less than excellent experience was the overpriced and under whelming french restaurant "Boulud" connected to the hotel. I would not recommend it.

When I arrived at hotel @ 11 PM after 4 1/2 hr drive, I was told I had no reservation. I gave the clerk both the # and the Surrey confirmation # he said it wasn't in his computer.I said the room was prepaid for 2 nights. He told me I must have wrong hotel and he turned his back to me and just left me standing at the counter. There was no cell phone service in lobby of hotel so I had to go outside and call my daughter to send the email to my phone of the whole confirmation. I returned inside and told him that it should not be up to me to have to prove this to him and he told me that it "shouldn"t be up to me to prove anything.We don't have you in our system and we are sold out." I told him that I wanted to speak to a manager and that he was the rudest person that I have ever dealt with in the hospitality industry. I explained that I had just driven non-stop from Cape Cod because my daughter had gone into labor 3 weeks early.After I mentioned manager he found a room for one night, but did not apologize. He made me feel as though I was lucky to be staying at his hotel! I left for hospital. When I returned at 6 am he was still there and informed me that he found my reservation so that I could stay the second night. This man actually acted like he was doing me a favor. I had already showed him that when I first tried to check in, but obviously, at the Surrey, the guest is not treated as a guest but made to feel totally uncomfortable! I would never stay at the Surrey again.

Wonderful staff! Professional, pleasant, helpful, and personable!!!! Love them all! Wish we had more time to enjoy the spa as it looked fabulous! Our room was nice with a wonderful bed! The carpet in our room was in need of a more thorough vacumning as along the edges of the bed and furniture were not particulary clean. Ate in the hotel restaurant one morning for breakfast and it seemed understaffed as we waited quite a while for service and food. We only saw one waitress working. I enjoy diet soda rather than coffee in the morning and my soda was flat. I would go back to the Surrey for the customer service!

This charmles hotel will not let you down, if you are looking to be made to feel third class. Expense no option, as basic service levels repeatedly fail to deliver. By far the best over priced example of a hotel not caring.

Thank you for this offer. It was a great hotet at a perfect location and a great price. If I can have this again I will totally take it.