The Mansfield Hotel

Extremely nice staff at check in. Rooms were small but very clean, nicely adorned, and comfortable.

I WAS VERY HAPPY WITH MY STAY AT THE MANSFIELD. THE LOCATION WAS THE BEST. GREAT GREEK RESTAURANT ACROSS THE STREET. WATCH THE MINI BAR IN ROOM. THEY TRIED TO CHARGE ME FOR A BOTTLE OF WINE THAT I DID NOT DRINK. THEY KINDLY TOOK IT OFF MY BILL WITHOUT ANY QUESTIONS. THE STAFF IS GREAT. STAY THERE FOR THE PRICE, LOCATION, AND STAFF. ROOMS ARE SMALL, BUT I FOUND IT QUITE ADEQUATE.

The room was small as I had already read prior to my booking the room but no words could describe the tiny bathroom. The place was so tiny there was no place to put your clothes while showering. I went with three friends from work so I didn't feel comfortable coming out of the bathroom to get dressed. Anyway, the place was clean and the front desk very helpful with directions and getting a private car to take us back to the airport.

Everything about the Mansfield was exactly as I expected. This hotel oozes character from the tiny elevators to the dark wood adorned floors to the etched glass dividing doors in the Club Room Suite. The service staff were amazing, very respondent and helpful. This was a cozy hotel, where my patronage was clearly appreciated. Definitely NOT the Holiday Inn and precisely what I was looking for in my first trip to NYC. Would recommend to singles or couples, not really family friendly due to size of elevators and hallways, but this makes it even more ideal for a true getaway. Location was terrific. Walking distance to Times Square, Rockefeller Centre, Grand Central. Truly enjoyed every moment. Would stay here again in a New York minute...in fact, I would be disappointed if I didn't.

Staff was so helpful and amazing!!!! We can't wait to go back!

Never stay book with this hotel, if you have a death in the family

The Mansfield was located very close to Grand Central, 5th Avenue and Times Square. There was a diner across the street and coffee shops on the corner. The rooms are bigger than the standard "boutique" hotels, the bed was very comfy, and the shower was a good size. We were, however, unimpressed that there wasn't an in-room thermostat and it was hot. The option was to open the screenless window and hope it wasn't too loud, or birds didn'f fly in. The staff did offer to install a window air conditioning unit, as they were in the process of updating the rooms, but we wanted to rest, so we opted not to have that done. There was a window seat with an old school radiator under it (VERY HOT) so we couldn't sit on it too long! Overall, this was a fine hotel experience and I would stay there again.

The main problem we had is that the 'double double' room was sold to us as though we could fit 3 of us in (sharing beds), however the double beds are a lot smaller than UK beds - it was a twin room effectively with 3 adults in it! As it was a busy week (valentines and winter break) the hotel was booked up so we asked for a camp bed which they did give us. Just a shame we couldn't all have a nice bed. The bathroom was tiny - not a lot of room for manouver! The hotel was in a fab location and very clean. We didn't eat there so can't comment on that. However the coffee facilities were a machine in the lounge with no fresh milk.

I thought this was a 4 star hotel so I expected more. It was just ok. Ordinary, nothing special. The room was small even when I upgraded to what was supposed to be a bigger room. The room did not include the special robes and linen as promised with the upgrade. There was virtually no counter space to place toiletries on, except on top of the toilet. The room decor was nice, except the lighting was poor. The staff was friendly even though it did not feel genuine. There was noise from a fan that I could not stop. I shut off the air conditioner only to find that the noise was coming from some industrial type fans/motors outside my window. It was just ok. I was shocked that there was no iron/board in the room. The location was good. I don't plan to return.