The Mansfield Hotel

We visited New York to enjoy the Holiday sites and spend time with our daughter who came into New York from Boston for the day. The hotel was nice, small bathroom - no place for personal items, but the service was horrible. Our phone did not work, reported it several times, but it was never fixed. Could not call down to the front desk to get wake up calls, or report issues. I used my cell phone. The room was very hot, could not control the heat, asked to have our heat turned down - never happened, we opened our window. Robes were promised in the advertisement, had to ask for them. Hair dryer broke, called on cell phone to have another brought up - they did at 1:30 am (long after I went to bed with damp hair). The location was very good, could walk to everything. The last time I traveled I stayed closer to Central Park.

Everything that I expected. Great service, location, accomodations. Thanks to the accurate description of the hotel....there were no negative surprises.

It is a nice small older hotel, the property is in great shape but it is old so you have small elevators, narrow and dimly lit hallways. The bed was great, room was very nice and the shower was large enough for two. Great place for a weekend with your spouse.

We were displaced in New York due to the volcano. Was able to book this hotel at the last minute. Its charming. There were 2 drawbacks. The bed had a significant dip in the center which made it really uncomfortable. The room was very warm and the only way to cool it down was with a window unit A/C that blasts directly onto your face while you're trying to sleep. On the uncomfortable bed.

The main problem we had is that the 'double double' room was sold to us as though we could fit 3 of us in (sharing beds), however the double beds are a lot smaller than UK beds - it was a twin room effectively with 3 adults in it! As it was a busy week (valentines and winter break) the hotel was booked up so we asked for a camp bed which they did give us. Just a shame we couldn't all have a nice bed. The bathroom was tiny - not a lot of room for manouver! The hotel was in a fab location and very clean. We didn't eat there so can't comment on that. However the coffee facilities were a machine in the lounge with no fresh milk.

The location is excellent and, in general the hotel is very good. But be aware that the rooms are small, bordering on very small, as is the bathroom. Nevertheless, the rooms and bathroom were spotlessly clean on arrival and were maintained like that throughout the stay. The inside of the hotel was well decorated and very pleasant. Unfortunately there is most definitely a "however"! The guests' lounge for a hotel that, if full, would amount to around 220 guests, has only seating for 10. There is complimentary coffee for guests and it comes from a machine in the guests' lounge. Our experience was that the machine regularly ran out of coffee and staff had to be asked to replenish it. There is a bin beside the machine for used cardboard cups. The bin was clearly far too small for the task and, other than once when I saw the staff empty it, was always full and overflowing. Lastly, the staff. I am aware that a Receptionist must find it difficult to keep a smiling, upbeat aura all shift. But for a hotel that has the ratings this one did, I found that on arrival the Receptionist made eye contact only twice and rattled off her "welcoming speech" as if by rote. No change of expression and certainly no smile. It is trite to say that there is no second chance to make a first impression, but it is true nonetheless. And what an awful first impression we had. The good points do outweigh the bad in number, but the bad points are the ones I actually consider to be important and so, for those reasons, I would not use this hotel again.

We stayed at the Mansfield Hotel New York for a couple of days. Very good location but the plombery needs renovation and our room was quite small for the price.

When we arrived for our long weekend, everything seemed in order. We did not have much interaction with the staff (our choice). Our problems occurred at the end of our stay. After checking out and arriving at the airport for our flight home, we reallized that we had left some things in the safe in our room. We immediately called the hotel to let them know. We talked with the person at the front desk who assured us that they would be returned to us. After giving this staff member our mailing info, we waited for our personal belongings to be returned. They never arrived. Basically the hotel staff stole the items out of our safe. Yes, I realize it was our fault for leaving without them, but it is still stealing. We love New York, will never return to The Mansfield.

I thought this was a 4 star hotel so I expected more. It was just ok. Ordinary, nothing special. The room was small even when I upgraded to what was supposed to be a bigger room. The room did not include the special robes and linen as promised with the upgrade. There was virtually no counter space to place toiletries on, except on top of the toilet. The room decor was nice, except the lighting was poor. The staff was friendly even though it did not feel genuine. There was noise from a fan that I could not stop. I shut off the air conditioner only to find that the noise was coming from some industrial type fans/motors outside my window. It was just ok. I was shocked that there was no iron/board in the room. The location was good. I don't plan to return.

When we arrived at the Mansfield, we were told that the room was not available. We were handed an envelope and asked to show it to a nearby hotel, PrincetonClub, which was contacted to give us a room. When we got to PrincetonClub, we were given a room but the lady said it would be charged to my credit card. I said we already paid to an internet side and Mansfield will have my payment. She said that nothing was mentioned by Mansfield about payment and the two hotels are not associated in any way. Finally, she called Mansfield and confirmed that Mansfield would pay PrinctonClub. By the way, when she said she would charge us in the beginning she could reduce $30 of the room rate at Mansfield. However, when Princeton got paid from Mansfield, we were not able to have the reduction. This also means that we have probably paid more for a less expensive room. I am not happy about being transferred to another hotel but I understood things happen. The problem is that Mansfield should have some one accompanying us to PrincetonClub until everything settled, not just handing out an envelope and you are on your own! It is not a pleasant experience! By the way, people at PrincetonClub are very kind and helpful. Our stay there was good. Next time, I would like to stay at that hotel.