The Empire Hotel

good, but no drink water supplied

Hotel location was awesome, just a few blocks from time square, central park and lincoln center. Hotel bed is amazingly comfortable

Faux hipster scene prioritized over customer service and professionalism. Given shoebox sized room - even by NYC standards - that overlooked AC units. At first, staff was not responsive to requests to change, but eventually switched me. Little things like cigarette butts in hallways and no wake up calls added to frustration. On positive side, decent bed and good location. Won't be going back.

The hotel lobby was very inviting with two floors of seating. Some private areas to relax and visit with family and friends. Very comfortable ambiance.The staff was friendly and accommodating. The down side, double rooms were very small.

We picked this hotel for its proximity to the metropolitan opera at Lincoln Center. We could walk over and back which eliminated trying to find a taxi late at night. The room was a bit small but the staff was very attentive and helpful. We enjoyed the coffee house on the corner and the two restaurants next door.

We traveled on a package which included flights and hotel stay. Our group was 5 women and were assured that we would have two rooms with 2 large double beds per room and a cot for the fifth person. There was no cot, no possiblilty of securing a cot, as there was no space in the room for a cot even they been an option. The Empire staff made it clear that it does not provide cots. We were traveling to NYC to attend the opening of the opera at Lincoln Center. Location was perfect for that event. Hotel is a perfect location for Lincoln Center and within walking distance wonderful restaurants. Room was very hot an seemed impossible to cool down. Staff was lovely, but [...]needs to be aware that they should not tell clients that accommocations could be made for a third or fifth person. No cots, no couches, nothing....

wENT TO AN OPERA AND mET AUDITIONS, SAW A FILM AND SPENT TIME AT THE TIME wARNER

We were in NY to see four operas for the weekend. We had our daughter come to the hotel with her husband and two small children--a newborn and a 3 year old. Everyone at the hotel was extremely helpful, pleasant,and kind, especially with my daughter's family. The location of the hotel is great. There are restaurants across the street, a drugstore nearby, and many shops at Columbus Circle--just 3 blocks away. A couple of times, we bought food at the Whole Foods store at the Columbus Circle Mall. The hotel location is so close to the subway, too, so you can be anywhere in the city in a matter of minutes--Times Square, Macy's, Penn Station, museums, etc. You are also very close to Central Park--just a few blocks away. My husband loved getting up and going jogging in the mornings. Of course we loved the location because it was so close to Lincoln Center--across the street. The rooms and linens were great except for the shower. The last morning we stayed there, the water was luke warm, and the shower head is unusual--we kept spraying our towels and the bathroom floor until we figured out how to adjust it. Overall, this is a great place to stay!

The staff was very friendly. Many options for food very near by. Quiet hotel. Interior of the room was interesting, new cosmopolitan look and feel. Clarks right next door was the best place to eat and socialize.

for the opera there is no other choice. very friendly helpful staff--always taxis out front and starbucks on the corner. Ed's Chowder House is a very good restaurant even with all the choices in NYC.