The Benjamin

I like this hotel. It's in a less trendy neighborhood but the rooms are pretty large (stayed in a King one-room suite). Must have been an off weekend because we got the room for $175/night. Great value since usually it's about $350. Only complaint - we put the fan on to get air circulating and it was SO LOUD we had to shut it off and opened a window. We were in an interior room so no street noise, but did get some food smells from the restaurant. Staff is pretty nice.

I would stay in The Benjamin again for sure. The service is impeccable, the room is great, and the staff couldn't be more pleasant. I unfortunately had noisy neighbors, but the hotel staff immediately offered me to change to another room and solved the problem. Great stay !

The hotel was okay. The staff were not very friendly. The room was missing items. The cleanliness was okay. It wasn't great but it wasn't awful. Just ok.

Super convenient, clean, friendly staff, located in mid-town as a great point to begin any journey around Manhattan, restaurant was great.

Staff was friendly and helpful. The room nice size esp for NYC! The location is fabulous. You can't beat it!

I booked this trip as a mini vacation and birthday weekend getaway for my girlfriend. Everything was as smooth as I could have imagined. The front desk staff were especially polite and courteous throughout the whole weekend when it came to helping us find the right restaurants. Plus, the beds are so comfortable, that you do not want to leave the room. I would highly recommend this to other couples looking to get away for a weekend.

Older hotel with very friendly staff. showers definitely need to be upgraded. Lack of hot water in the shower on Sunday morning was "awakening". overall - clean and quiet

I planned a special vacation with my girlfriend who was visiting NY for the first time. Prior to arrival I called the hotel twice to inform them that we would be arriving late from LA and to make sure that our reserved room would be available. Upon arrival, without any explanation, we were placed in an awful small room. After inquiry, we were informed that our room was simply "not available" and that we would be transferred to our room the next day by 12:00 pm. The next morning we were told that we could not be at any room between 12:00 to 3:00 pm. and then we would "checkin" again to our room at 3:00 at the latest. We waited until 4:00 pm and upon another inquiry were told that the room was still not ready. We informed them that we had to attend a function within an hour; but the staff wad evasive, apathetic and uncooperative and assistant manager had no time for us. After numerous calls and visits, we were finally allowed in to our room later that evening. We moved the luggage ourselves. It completely ruined the first two days of our vacation and our function. It also affected the remainder of our stay at the hotel. We also had difficulty reaching someone to order from the "sleep menu". Other than that, the hotel is centrally located and the housekeeping is good; everything else is average. As to value, after a couple of days we moved to the Doubletree hotel next door and found it to be a great value. Overall the Staff needs some retraining.

Overall, the hotel experience was great! The beds were comfortable, 12 pillow menu was innovative, room & bathroom size was more than adequate for NYC and elegantly designed. However, the front desk, spa, & concierge came off a bit pretentious but the other staff like the doormen & maids were very courteous and professional. And the spa was not really a spa but only a room for a massage--not worth it! And the food at The National was wonderful although a bit pricey but afterall Chef Zakarian is an Iron Chef...

A bit pricey, but a rare find in NY in that you actually get everything you paid for,