Sheraton New York Times Square Hotel

Shoe box room & tiny bathroom with outdated decor. Beds were terribly uncomfortable. Extremely expensive & our room was not ready until 11:30 PM! To make up for our room not being ready they did give us a dining voucher where they serve burgers & fried foods. Huge stomach ache!

Very upset being that i paid for a room with a king size bed, and when i checked in i was given a room with one full size bed. I tried to change it for what i paid for, but there was no more room with king size bed available. I find it very disrespectful and would not recomebd to anyone.

Our hotel room was not properly cleaned. There was dirt and dust everywhere. The trash was not taken out, our beds were not made, and none of the typical "tidy up" was done by room service. For the amount of money paid for this room, the service was unacceptable. Also, the ice machine was broken.

Usually stay at the Sheratton Times Square across the street, but Ihad always been curious about this one. It looks stunning from the outside in the pics, and thought it must have something very different. I thought it would have that special something at 380 a night, considering I have paid far less for a stay at the Waldorf and the Hudson. Not that anything in the hotel is especially bad, but for that price, I was expecting something... different. The rooms are small, not Hudson hotel small, but very small for the price being paid; they are not especially fancy either. The staff is just OK. Something weird that had never happened me at any hotel: the hotel charges you USD $10.00 for any package or mail you receive at the hotel, which I thought was outrageous. All in all, if you are looking for price/location, you can do much better. If you are looking for luxury you can also do much better. I would stay again at this place maybe for USD $200, don't spend a dollar above that amount on this place.

Great location, small room, service OK. A little pricy but you really can't beat the location.

This hotel is 4 stars??? The bed smelled bad, the bathroom smelled bad. They charge extra to use the workout facility and they overcharged my credit card.

My overall experience was good, i only stood one night, the room was on the smaller side but everything was easily accessible and check-in/out was a breeze, the onsite parking valet was a breeze as well! No problems even despite the CLINTON INITIATIVE being held there and top nation leaders being near by and extra security. I'd go back!

Hotel not worth the money i paid. Crammed too many rooms in making the bathroom way too small. Fantastic bed though!! Can you believe roadworks went on all through the night! Not the hotels fault but soundproofing could have been better.

The location was fantastic and the concierge were very helpful and offered great suggestions. The room was not comfortable. My husband and I and our 20-year-old son had a room with 2 full beds, which are only slightly larger than a twin, so we did not rest well at all. Those beds just do not hold 2 adults comfortably! The staff put us off for 3 days promising a room with a king bed and sleeper, but it never happened and was a pain to keep dealing with every day. I would not stay there again unless I was guaranteed better sleeping arrangements. The room was very tiny as well, although very nice.

The over all experience was good .. There were a lot of hidden charges that a regular hotel would not charge . I.e .. Wi-fi charge (super 8 hotel would not charge for that service ) , to hold my luggage there was a charge, to use the gym there was a charge.. Location was great but I really expected more from a Sheraton chain hotel ..