Sheraton New York Times Square Hotel

2 friends & I (22-23 yrs old from London) stayed for 8 nights over New Years eve. We didn't know what to expect of the hotel since reading various mixed reviews online. We arrived at the hotel at 3:10pm (check in is 3pm) - we were told our room wasn't ready and were told to come back in an hour. We were given a pass to store our luggage in the hotel bag check for free. We arrived back to the hotel at about 4pm of which the room was ready - the reception staff all really pleasant. We were told we had a corner room on 32nd floor which was 'big' - we just thought it was average but still pleased. The room was clean. We asked for additional hangers for our wardrobe and these were brought up straight away. Only negative of the room was that there was no free wifi. The only free wifi is in the lobby for 30 minutes at a time. The hotel lobby is usually always buzzing with people, you may have to queue to check in but it moves quickly. We also used the concierge desk to book tickets for an attraction which was so easy to do. There was scaffolding still outside the hotel for ongoing renovation work - but didn't effect us. We only noticed noise from the work on our last couple of days but we didn't hear this in our room. You won't get a better location for the value for money - you literally walk a few blocks and you get to Times Square.

The location was fantastic and the concierge were very helpful and offered great suggestions. The room was not comfortable. My husband and I and our 20-year-old son had a room with 2 full beds, which are only slightly larger than a twin, so we did not rest well at all. Those beds just do not hold 2 adults comfortably! The staff put us off for 3 days promising a room with a king bed and sleeper, but it never happened and was a pain to keep dealing with every day. I would not stay there again unless I was guaranteed better sleeping arrangements. The room was very tiny as well, although very nice.

Pricey for not offering breakfast, good room views but small rooms.

My children and I visited NYC over the holidays and the hotel was booked full! The staff was accomodating and gracious, even though they were super busy. The rooms were somewhat small but that's to be expected in any large (older) city. The location was great, we felt like we were right smack in the middle of it all. We loved NY and really enjoyed our stay at the Sheraton, we will definitely be back!

Hotel not worth the money i paid. Crammed too many rooms in making the bathroom way too small. Fantastic bed though!! Can you believe roadworks went on all through the night! Not the hotels fault but soundproofing could have been better.

Hotel was in Manhattan on the west side, one subway stop away from the family we were visiting. Touristy area with higher prices right around the hotel, so we didn't eat or shop on that block. Loved the look of the room. Lovely, sparkling white duvet and sheets. Highlight was the lovely, oh-so-comfortable pillows(four to a bed!). Top sheet was so starched? or something, but every toss and turn over in the night woke me and my daughter up! So loud, like sleeping in newspaper. Also, hotel was doing construction on the fourth floor, jack hammering during the day, and the the city was doing likewise in the street outside our window until midnight and then starting up again before six in the morning. We reserved a king, but they kindly traded us for two beds I thought would be queens, but were fulls. Maid service was ok. I would stay there again, but might inquire about construction. The lobby was gorgeous and the price was doable. We were there January 2013, not 2012, but form wouldn't input the new year.

It is a great Hotel, with a excellent location... it's in the middle of anything... subways, central park, time square, broadway. The staff was great, nice people, nice chat with everyone there.

Great hotel location. We were very pleased how convinient and easy it was to walk to any destination. Conviniently located near Times square, Central Park, St.Patrick Cathedral, Trump Tower, etc. Lots of shopping stores, restaurants, etc. Hotel was is very nice, and staff was very helpful and friendly. I would recommend and choose this hotel again for my next stay. Room a bit small, but that is NY!!:))

Good but not great. The room is small for the price. The bed is comfortable but smell strange on the linens. The bell man infront of hotel is not very friendly and not very helpful. I guess is all about money.

The helpful staff was welcoming and recognized that we were in a rush to get to a show and helped us along the way! This location was easy to access and provided a pad to quickly get around to attractions for a quick holiday visit to NYC. Would stay again.