Murray Hill East Hotel

Very pleasant experience. Very roomy stay at a great lcoation and much cheaper than other hotels.

It was our misfortune to stay at this place just prior to Hurricane Sandy hitting, but things had gone wrong before then. We had booked 3 x 'suite apartments', and asked for them to be located as closely together as possible, 3 months prior to the visit. Arriving at the place I was asked for my credit card (and even though all rooms had been paid for at booking), I was told there was a potential charge of $450 for any 'extras'. I accepted this at the time, but remain baffled after as to what possible extras there could have been at this place, since there are no amenities. We were then told that all three rooms were three floors apart, which meant that I, my fourteen year old daughter, and 17 year old son were all split up. Quite apart from that NOT being what was required, there was a big storm coming and it would have been nice to have been near my family and children should they get anxious. We explained this but the Manager steadfastly refused to change things until the morning when they might be able to review. As we checked my son into his room, another guest, a single male traveller, was booked into the room next to his. When I queried this, and asked why they could not have just changed my room accommodation for that room, before the guest had arrived, I was met with a blank response. Rather than get angry I accepted the situation until the morning. I went out early the next morning and spoke to another chap at desk who said he could have made all three rooms much nearer together. Later on that day I did manage to get 2 rooms together, just as well as it turned out. My son had been located on the 6th floor, my wife and daughter on the 9th, and myself on the 12th. My wife and daughter were moved next to my son whilst I moved into their old room on the 9th, what a kerfuffle! In the early evening someone knocked on their doors and handed them torches, in case power was lost! A note was also handed into all rooms which said power WOULD be lost and not to use elevators after 8pm. It would be temporary. No one knocked on my door so I had no torch. At approx 9pm the Hotel lost power, and I had to try and get to my family's rooms on the 6th floor in the dark, I moved everyone into my wife and daughters room. (We found out later that the Hotel knew it was to have power taken out but did not formally tell anyone). This was the start of the nightmare. From then on power was not restored, there was no water, and no sanitation. As toilets would not flush you can imagine the stench and lack of hygiene. There was no guidance, advice or support, we were effectively abandoned with regard to meaningful information or torches/water distribution. We had to trek to other parts of town just to use toilets. If the Hotel knew it was to lose power why didn't it advise guests so they could fill baths to store water and be able to flush toilets? Why wasn't there a contingency plan? I moved my family out as as soon as I could, which was still later on the day after the event, with hundreds of people still staying there, god knows what happened to them. Yes Sandy was a one off, but not to plan when they knew power was going off, not to support guests with young children, was unforgivable. One girl at front desk was left to deal with all, we were told a couple of times the Manager was out 'buying torches'. I haven't got time to go into the state of the rooms, or the fact we didn't actually get the rooms we booked, the aggressive non cooperative attitude of the Manager, no internet, or just the general appalling behaviour of front desk whilst the Manager was there. We were glad to Escape from New York, but especially from this place. Don't go there.

The Doorman Robert was exceptional! Location was great....room very clean.

My Mom (80 yrs +) and my sisters and I stayed in one of the suits. It had two double beds, a pull out couch and full kitchen. Although we didn't make any meals there, we could have. it was great having room and a nice space to have breakfast and happy hour! I would definitely come back and recommend this hotel to my friends,

When we arrived, we were told by the female clerk that there was only one queen bed, and I showed her the booking printouts to her, when I booked it, I chosed the two double beds,( mother and her son go to N.Y. for a family wedding) Her attitude was extremely bad, I asked her to have someone to help us to pull the sofa bed( it was very heavy,) she said there were no housekeeping staffs on duty, we had to wait until the next morning to have someone to help us to set up the sofa bed, Then I suggested to her that to give us a folding bed, and she said that we had to pay $25 per night for that bed( the kind of bed you can buy it at Walmart for less than $30 . So finally she assigned us to the second floor room with the window blocked by scaffolding and it was extremely noisy during the night even with all the window closed. My son ended up slept on the sofa( not the sofa bed) and I slept on the queen bed. let me tell you, I can tolerate any unpleasant things in life, but a stink hotel clerk attitude makes me sick!!

The room was spacious for three adults. Clean, clean, clean. Good location for food, and the sights. We felt very safe walking the neighborhood. The staff was very friendly and helpful. We thoroughly enjoyed our stay.

I chose this hotel because of price and location. I was pleasantly surprised by the value I got for the price. The suite was well laid out and had a nice view. The staff was friendly and helpful. It was not necessary to run air-conditioning as the windows opened easily, and so we were not bothered by excessive noise. The only negative is that, while the maid service did take care to clean the room, the overall appearance of the room needs freshening -- one cannot be certain that he/she is sitting on clean furniture. For example, we spread the bedspread over the couch before utilizing it.

Had an upgrade to Penthouse wow, staff were helpful but needed to smile more, great value not far from Grand Central which helped us get our sense of direction, Rooms were large with cooking facilties if needed. A great stay thank you all.

This is perfect for a family vacation in the city. Large rooms and 2 minutes from Grand Central.

The Hotel was situated in Midtown which was great as Grand Central Station was just a few minutes away to get either uptown or downtown. The decor and funishings are in need of a dire refurb and they need to get rid of the mice as well !!! we had to move rooms because of the mice problem - they just wanted to put mice traps down and leave it at that, but after some discussion they gave us a room change. NOT AN IDEAL SITUATION REALLY....