Millennium Broadway Hotel - Times Square

Our credit card was stopped because hotel had been charging for our room when it had been per-paid. This was sorted, but concerning, as the only reason we knew this was due to credit card company. They compensated with free breakfast for rest of visit. Also, beware mini bar. We moved an item and replaced, but just moving triggered a bill !! This was also fixed, but not very good.

Nice/clean/friendly. Excellent location to Times Square.

Met family for a short stay. Arrived early and we were able to get our room even though the hotel was very busy. Front desk staff were friendly and helpful. Location is great. Rooms were comfortable and roomy by NY standards. Would definitely go back.

reception and desk staff efficient and curtious. complimentary breakfeast was very good

This was our second stay. The staff is always execllent. The bathrooms are starting to show thier age and the moldy grout needs some attention. If you need WIFI acess, watch out - it's about $13 per day per devices (so for my wife and I with an iphone and tablet each would have added over $100 for 2 nights).

The hotel was a bit dirty, the trashcan in the room already had trash in it before we arrived. The room was a good size and cozy. There was a flickering light in the closet that made a constant buzzing sound.

The hotel is worn but clean and the bed was extremly comfortable. We would definetly return.

Great stay, allowed me to check in early as well as quickly, great room awesome city view... Only bad part was cocktail hour, "cocktails" consisted of not so tasty red and white wines and your regular bud-miller line up, I expected a litlle better but overall was very pleased with my stay,

I went to New York Oct 24th and stayed in this Millennium Broadway Hotel - Times Square for 3 nights with my girl friend. I had booked for a standard room with one queen bed. But, when I was checking in, they said they didn't have any one queen bed room left. So, we had to stay in two full beds room. We were going to sleep in the same bed anyways; therefore, we had less space to sleep and also uncomfortableness. Even though, they promised to move my room to the one that I originally booked for next day, it never happened for the first two days. And I also had to keep going down to the front desk to ask if it's been done yet. On the third day when I had only one night left in New York, my room was moved, it was absolutely better than the one before. That means I stayed in a room which is way worse than what I was supposed to stay. I feel like ripped off. Amenities: They have free wifi in the lobby. That's the only amenity I used. But you gotta be lucky enough to use it sitting in a sofa. There are only a few seats available in the lobby except those in the restaurant. Location: The location is good. I think this is the only thing they can be proud of about this hotel. There are also many other hotels nearby. Don't think this is the only one that has a good location. Room cleanliness: It looks clean. but I got some skin trouble. I wouldn't say I got it from this hotel until I talk to a doctor. But one thing for sure is I didn't have the skin trouble before staying there. Room comfort: As I mentioned above, If they gave me the room that I actually booked for, It would have been better. Staff: As I said, I had to go down to the front desk a few times to ask if my room has been moved. So I met some different staffs. Basically, they all are liars because they did not keep the promise except the black man whose name is like Terrain or something like that. He was very gentle and nice. And Tiffany, she is good too. I won't mention other names. Room service: I called room service to ask for robes. They said they don't have them. Okay. Next day, when I was asking if my room has been moved yet at the front desk, not over the phone this time, I also asked if they really don't have robes. They said they have them and sent them up to my room. If you need something, ask not just once but a couple of times. Then you will get what you want. Value: Location feeds all employees.

We had a wonderful stat at this hotel on a spur of the moment getaway. The staff was friendly and courteous. An upgrade to the premiere tower with complimentary continental breakfast and happy hour was a pleasant and welcome surprise!