Jolly Hotel Madison Tower

Unwelcoming front desk staff (not even a hello) Smallest standard room I have ever stayed in considering the $300 price tag. Very uncomfortable bed and pillows. The room has not been renovated or thoroughly cleaned in a decade. Bathroom was not cleaned properly, dirty bathtub and an old soap. TV was old with bad reception, looked like a museum piece. No free Wi-Fi although it was advertized as being free.

we booked a double room with 2 beds . received only one bed and had to change rooms. were promised a king bed but received a small queen. eventually got a rollaway bed in a junior suite. Too much trouble. The rest of our party had to change rooms because of uncontrolled heat in the rooms. I would never recommend this hotel

The location is fantastic. It's located close to Empire State Building, Times Square, and the Grand Central. The amenities are a little lacking though; just the basic bathroom, bed, table, and chair.

Room was very small for my taste. Could be more comfy.

This hotel is in a great location room was clean warm comfortable, recommend the Moonstruck diner and the 99 c store close by. Hotel fixed us up with last minute limo to airport when our booked shuttle let us down. Look forward to returning to this hotel again.

The overall service was good. The location was great, close to everything. The sheets were washed in something too strong, they caused both my husband and I to dry out before the morning. The bistro associated with the hotel wouldn't let us take coffee into our room in the morning (?). Otherwise the staff was very pleasant and accommodating. Overall a good experience for the great package price we got.

Excellent location, everything at hand. Felt safe at all times, but did in the whole of the city. Plenty of places to eat or grab a coffee near by, nothing in the hotel, not even a kettle in the room.

Where to start, the holiday was nearly a disaster as we were delayed at the airport and the luggage was lost. We eventually arrived at the hotel 8 hours later than arrival time. The reception staff were ok but when we asked for a room with a view of the empire state building, they were a bit abrupt saying they had no rooms left on that side of the building. Never mind we eventually got to our room and were really pleased with the size and cleanliness of it. There were 2 double beds in and a fridge for the pop and wine! The shower was fantastic with plenty of hot water. The air conditioner wasnt working but this was repaired straight away and the room was lovely and warm afterwards. The beds were made every day and the toilet rolls and towels replaced also which was great. The bar had 2 hours with half price drinks every evening and the staff were friendly and made the cocktails we asked for with no problem. We didnt eat at the hotel but there was a menu available for breakfast The location of this hotel is excellent as its really handy for some of the main attractions, the Empire state building, Time square, theatres, Grand central terminal and central park to name a few are all in walking distance (if you like walking) I would definately recommend this hotel and will use it again when we return

The location is perfect! Rooms are big enougth, very comfortable and clean. Hotel ia very nice for stay and relax after long and busy day in NYCity

We stayed here for the Macy's Thanksgiving Parade and would be happy to stay again. We were within walking distance to almost everything and were 2 blocks from the parade route. Room was clean but small. I had requested an extra bed but it wouldn't have fit in the room. Nice place and friendly staff. Valet parking was $36/day but that is cheaper than using any of the garages in the area. I had forgotten some things of value in the car when we arrived and it was all there when we got our car back.