Hotel Belleclaire

I was there for an overnight stay. The room was a box that barely extended beyond the bed. Radiator heat, not central heat. The room number on the door was printed on a piece of paper. This review sounds like an exaggeration or a joke. It's not. Around 6am they started drilling in the hallway. I called the front desk to complain and they apologized and said they would suspend it till 9am. I checked out. I wish there were fewer stars to check.

The is not much of a hotel. Unfinished foyer. The rooms are small, the bathrooms are small and the shower curtain clings to the showerer. Feeling is cramped and not worth the money. This is the 3rd time I have used this site; Rome, New York and Hong Kong and the rooms were small and uncomfortable. Will look elsewhere next time.

If you book through a travel web site like this one, beware. This hotel lost my reservation even after I gave them the reservation number. After a 15 minute wait, I was downgraded to a dusty room in front of the elevators and told it was travel website's fault because the hotel did not get the fax. The FAX? This hotel is still stuck in the 1980s and should look into something called the Internet. Besides the hassles at check in and room downgrade, walking through the lobby is like walking through a construction site with unfinished walls and floors. I will not stay here again.

The hotel was in a decent location but facilities in the hotel were very limited, no bar, no tea/coffee making facilites in your room and very limited wardrobe/closet facilities. Our view was a wall approximately 10 feet away from our window. Both our room and en suite windows were overlooked by the hotel room facing us so privacy was limited and you were conscious to ensure the blind was closed before you got into the shower!!!!! During the day natural light was very limited due to the wall which overpowered our window. All in all you got very little for your money, I understand hotel rooms in New York are expensive but when you are paying over £200 per night I expect better facilities and at least a room which isn't looking directly at a wall!!!!!!!! Disappointed!!!!!!! New York is a fantastic city somewhere I will definitely be visiting again just won't be staying in the Hotel Belleclaire!!!!

Gloomy noisy room. Free Internet --but massive difficulties getting it to work. TV all but dysfunctional. Decent bed, though, and nice people working there.

Hotel Belleclaire is excellently located in the Upper Westside (but not too upper.) Great neighborhood, easy access to the subway, good shops and small restaurants. However, I had no idea that we had to share a bathroom which is unaceptable to me. We asked for an upgrade and got it but I had to pay extra for which I had not budgeted --meant one less night at the theater and eating at a good restaurant. Besides the shared bathroom the room was very drab and depressing. The upgraded room had been renovated so, despite it's smallness, was very pleasant, nicely decorated with a flat screen TV - nice. I liked it well enough but most European-style hotels follow-through with a continental breakfast. Not so at the Hotel Belleclaire. I'd stay there again for the neighborhood but I don't think I could drag my partner back there

I love the UWS and went out on a limb and stayed here. Not advised for business travellers. Rooms are quite small, loud and light! The curtains are not adequate and sunlight shines in starting with sunrise. If your room faced Broadway, the noise is hard to handle... And the rooms facing Broadway also do not get wireless access.

We planned Christmas & New Years in New York City as a family, my husband, my 2 sons (ages 21 & 24), and myself. I booked the double room with a private bath because we did not want to share restrooms with other people. The double beds were to small for 4 average size people. The room was large enough to have 2 queen beds (even king beds) with plenty of room left over. There was a lot of wasted space. The room was also unbelievable hot. We would turn the heaters off and when we returned we would find the room hot again. We kept the window open the whole time, even during the blizzard. Also, we were on the 9th floor & a good portion of the trip only 1 elevator was working and VERY, VERY slowly!!! Very aggrevating! We were in Room #927 and the ceiling was all torn open with exposed pipes and electrical wires. Which we think was causing all the noise all night long. It is a real shame that this hotel is not better maintained because it is in the perfect location. We could get to everything we wanted to see very easily. The subway was close, the neighborhood felt safe, and during the blizzard food was available right down stairs. Overall we enjoyed our stay but would not recommend this hotel to families with grown children. Also, when we planned to leave, the front desk offered to help us get a car for our 6:30 flight, which meant a car at 4:00, they said it may be hard to get a cab at that hour so they charged us $65. As we waited in the lobby at 3:45 a car showed up with the number we were told it would have and loaded the car and then the driver said he had a different name. So we were told to get out and wait for the next car. There was no next car, we grabbed a cab and got to JFK just in time. We were refunded the $65, as well we should have been, but at that hour it was very frustrating, and there were plenty of cabs at that hour and the charges to the airport was only $50. Obviously the hotel uses that misinformation to make money off tourists :(

Business trip, The hotel is very old and being renovated. The staff was second to none. The problem is the building is really in need of lots of new. The heater made a really load noise all night long making sleep not possible. The windows leak air (ice cold ) the whole time so not like you can turn off the heater.

Before checking in, I asked (after their much boasted remodel) if my room would have a room safe. Their Answer: every room has a safe. Actuality: they don't. When questioned on this via email, no response to date has been sent. BAD customer service to either respond or apologize. Front desk is unapologetic on this. When preparing for bed after the first night, I noticed black mold growing in the grout of the tiles in the bathroom and the caulk around the tub. The front desk seemed genuinely embarrassed, and most was cleaned up, but the window in the shower had mold that was painted over and grew back over the next couple of days. Their only seemingly apology was to leave a box of chocolates on the foot of on of the beds. The location (2 blocks from a 1 and 2 subway station along Broadway) is good, and it is midway between Central Park and a nice riverside park along the Hudson with nice brownstones to look at and take in the Upper West Side neighborhood. Great restaurants are within walking distance (Big Nicks is around the corner below the hotel, and Ocean Grill towards CPark is great). The elevators work about 80% of the time (there are 2, and 1 was broken most of the time) - thank goodness I was only on the 3rd floor. Unfortunately my window view (which they worked hard at obscuring with wood panels and non-working blinds) was into an alley and the building next door. Not at all like the picture they depict on their website of a room with 2 double beds. I go to NYC every year, and know you don't always pay for a top notch room because you will hopefully be spending your time touring the city, but I'd be fairly hard pressed to stay here again. If you want an expensive-looking "budget" room in the Upper West Side, I don't know that this is worth the value. I wanted desperately to make this my new place to stay, but the short comings on customer service and non-attentiveness to details like my health will have me researching other options next time. Great location, lack-luster service, questionable standards - too bad :(