Best Western President Hotel at Times Square

It's what you expect from an older facility in NYC. HVAC doesn't work too well sometimes, elevators a little slow, but if you want to be in the heart of the theatre/ restaurant district for a little, it's perfect. Staff went out of there way to correct minor inconveniences.

One block from the E train, this hotel is easy to get to from the airport via subway and it's close to everything the theater district and times square has to offer. The rooms are small but clean and the beds are super soft and comfy. The only negative is the radiator heat system is impossible to control so the room remains hot. The window opens but remember the busy location so its noisy. All in all, for under a $100 a night this place is great.

I loved the kitchy President's theme. Everywhere in this modern decor you could find whimsical portraits of presidents. The bar is right in the lobby - very casual. We watched one of the playoff games on the super large tv - also in the lobby. Staff was accommodating. The hotel was updated about 7 years ago, and it was apparent. The rooms were in need of some maintenance and the cleaning staff needed to pay more attention to food stuff stuck on the inside of the windows and on the wall to the mildew around the tub. Everything in room was askew or needed some sort of attention by the hotel staff - headboard was screwed to the wall at a crooked slant, chandelier crystals were dangling from chains that needed to be reattached, heater covers needed a paint job and were falling off. All that said, it was a fabulous location - 1/2 block from Times Square. The price was really good for what we got. The deluxe suite was one of the roomiest rooms we've stayed in in Manhattan. The Salt Water fish tank in the lobby provided a calm atmosphere in the lobby, and was greatly appreciated and admired.

This is a great Times Square location. You are close enough to everything and yet off the main path of the crowd. This is my 3rd stay here, but the previous stays were better. Front desk was not as friendly as I had experienced before. I had to switch rooms after the first night, even though I had prepaid reservation for Jr. Suite, because when I checked in they said no suites were available. The 3 of us were given a Jr. suite the following day. I was refunded the difference on my credit card, and given free breakfast for my party the next day. In our suite, the sofa bed in room was in poor condition and the room just needed a bit of a "face lift". The housekeeping staff was very pleasant and friendly and kept the room up nicely. The bell man was also very attentive and helpful with the 3 times we had to have him keep our luggage. We came to see the ball drop on New Year's Eve but also saw Metro. Museum of Art, The Empire State Bldg. and many other sites. I would return to this hotel, but would hope that little improvements might be made. Again, great location!

The hotel was in a great location but our bathroom was extremely dirty and had mold in the shower. The water in the sink would not shut off. We also could not use our room key the day of checkout so I had to look for someone to open my room. I was also charged 25.00 for some unknown reason and have yet to receive a call back regarding the charge. Would not recommend this hotel.

Overall the room was fine. The problem was that my room key never worked. I had to have staff let me in every time. Had 2 different rooms and 8 room keys. Yikes!

When we arrived, our room was small & dark, No heating. went down to reception and complained was given another room, guess what the heating not working, enginner sent to get it working but everyday when we came back to get ready to go out for dinner the room was cold, the reason given to us daily was the the boiler was on a daily cycle. What is that all about, you should check this hotel out before you recommend to people. The hotel reception smelled of Chinese food 24 hours a day and the heaters were at least 20 years old so much for renovation. Spoilt our holiday to New York.

You can basically get to most places you want to see from this hotel. Great location, the hotel was average!

Reasonable hotel performance, perfect location for Broadway. Rooms very small, no bath, perfect wifi. Good hotel to see Manhattan and New York, very central location. Check out time 1pm was a good one.

The rooms were clean, the bathroom shower/tub really needs a good cleaning/makeover. Locations is great. Saw the Xmas show @ Radio City, great great show. Went to Macys, Bryand Park, China Town, Little Italy. Went to Guy Fieries new restaurant, great food. Stopped by Hurleys next door for night cap & appetizers, great bar/restaurant. Good time in NY as always. Love everything about NY.