Bentley Hotel

The Bentley Hotel has potential to be a great, convenient hotel, but it was unfortunately a disappointment. While the lobby was nice, the elevators, hallways, and rooms were older, less clean, and noisy, including street noises. You can see they are trying to update it to be more modern, but it has a way to go. Regarding service, the staff was very slow to respond to all levels of service. The bed was comfortable, and the hotel serves its purpose if you're not going to spend much time there. The location is good for almost any activity, but would be more worth it at a lower cost, all things considered.

Staff was not attentive. Walls were paper thin and we could hear our neighbors conversations. This was very annoying, especially at 2:00 am. The hotel tested their fire alarm at 8:00 am on Sunday morning - when we asked about the disturbance they stated that it was a planned testing of the alarm system!!

we had worst experience ever the room was cold and dirty it was our 34 annaversary and wanted to stay in and wanted to enjoy the rooftop restaurant but it was not open to us this particular day. we had to change plans and drive somewhere to eat which meant we had to take our car out of the garage and pay again to put car back in. THE WORST

I have been going to New York for 20 years and the Bentley Hotel was the worst ever! Was 20 degrees and i felt i was in the street, when i asked to change my room because i had no heat they ask me for $80. I left at 4pm. Dont go there, its horrible.

The Bentley Hotel has the makings of a nice hotel however, due to bad upkeep, maintenance and cleaning it looks shappy and unkempt....... it did not feel like the 4* we expected. The decor is nice but is obviously shabby in the reception area (scratches on doors), lift area (marks on walls, floor dirty), rooms (sofa was ripped) and corridors (not vacummed). Not worth the money.

We had reserved a king sized bedroom which upon arriving found out that they had no available king sized rooms and would need to put me and my wife in a two bed room. We were unable to switch out and were told that booking through third party sites did not specifically get us what we paid for ...? Aside from the front desk seemingly like they didn't have a clue what was going on when checking in us or other guests, the location and price was reasonable for a NYC trip I think.

The Bentley staff is excellent. The hotel itself needs some work, but by and large is good. On our last stay, the room we were assigned had a nonfunctioning air conditioner. The bellman noted the problem immediately and got us assigned to a new room, much nicer except that it didn't have enough bathroom towels. This was corrected immediately and cordially.

The room is what you get. No room service, no spa, a pay as you go food availability, slow elevator service, no a.m. coffee, no ice. When we stayed ther years ago, there was a coffee and sweet breads compliment in the room off the lobby. They would do well to re=establish, at least the coffee and an ice availability would also be helpful.

The best about this hotel was the view from top floor restaurant, but breakfast was lacking. No warm meats or eggs. No freshly baked breads, very basic breakfast for $13.00. Air conditioner in room very noisy, though otherwise room was comfortable, roomy and quite. Worst about this hotel is location, 5 blocks from subway, closest popular department store is also 5 blocks away.

Room was quiet which surprised me considering the proximity to the FDR. Nice view of the East River. Convenient spot - easy to get in and out. Easy to get a taxi. Parking under the hotel (with a gas station no less - a rarity in NY!) at a very reasonable price for hotel guests. Friendly staff.