BEST WESTERN Convention Center Hotel

I stay in NYC often and this is the worst hotel I've ever been in the City.

First of all, the room that they first gave us upon arrival was supposed to have a king bed in it, there were two double beds put together under a coverlet. The room smelled of pesticide leading us to believe that there had a bug problem in there. We opened the window to air out the room and found that there was no screen, so it was impossible to keep the window open for any period of time without bugs getting in. The person writing this is James Morgan's girlfriend Sarah Halsey who stayed with him at the hotel. We left to do some sightseeing and shut the window. When we got back that evening, when I went to bed, I felt like things were crawling on me, I turned the light on and there were dozens of bugs crawling over me, my pillow cases and my sheets of my double bed part of the bed that we were in. I have bug bites on both feet, both legs all the way up to my stomach. I was not a happy camper to say the least. I finally slept on top of the bed in the coverlet, it was either there or sleep in the bathtub. Also, there was hydraulic drills being used throughout the night, there is a taxi repair center across the street, and even with the air conditioning on, the noise was outrageous. I reported this the next morning and the staff member was very courteous to me and arranged to put us in another room. We stepped out to do some more sightseeing and the hotel personnel moved our bags to another room, which was we found when we arrived back was a little bigger and had the kingsize bed that we were originally supposed to get and it was bug free. The manager I must say was wonderful to me, she saw that I was still in a lot of pain, from the bug bites on my feet, I had to wear bandaids on both feet to be able to wear my sandles to walk. She went out and bought me some calamine lotion for my bites and upon check out she did give my boyfriend $80.00 in cash for the pain and suffering that we went through. Also during the transfer of bags from the first room to the replacement room, a burnished silver ring with a bezelled topaz stone which I had in one of the pockets of my suitcase went missing. This is something that I am in the process of calling the hotel and seeing if it can be recovered, but I fear that it was stolen. I made it myself and it is worth well over $500.00. I have had many more enjoyable trips than one in the past. The staff did seem to be gracious, especially the manager. But I do hope that they will get the bug infestation taken care of. Even the second room had a pesticide smell to it, but it wasnt as bad as the first room.

This hotels makes Best Western's look very very bad

hi It is a right place for not a long distance from the mayor attractions in New York City but unfortunately cleaness is terrible... smells terrible all the hotel... the people at the front desk they are brute and have no respect for the tourist, meanwhile they can get your money off it doesn´t matter how... I personally don´t recomend this place at all.. I would prefer to play a litte more and be closer to downtown in a safest and nicest place with clean rooms....

Room we very small, I went early to make sure we had 2 doubles, front desk person confirmed and when i arrived at 5 to check in they said they didn't have any left. I was very dissapointed because I made a special effort to get their early to get the 2 double beds.

Location was a bit out of mainstream, the rooms were not up to date like modern rooms.. The staff were good, internet was not good.. this is a good Class 2 hotel, but not a three. Just a classificaiton problem.

the room is small. it is very noisy not only from the neighbours but also from the outside. The environment around the hotel is horrible. There is a horse stable near around.So the ordor is terrible.

two adults in small rooms,i did like the location was good. it was over price even for new york.

New Year's Eve is going to be pricey in NYC and this certainly was the case here. Bare bones amenities, but in the city.

Streets nearby are run down and dirty , stairs were littered , staff was nice , no liner in trash cans in room .