MGM Grand Hotel & Casino

During checkin we were told the room was ready. We asked if we could check in early and we were told it would take $20 to check in early. The clerk gave us our info and told us to call back around 3 pm to see if we could then get our room number. I was tired from the early flight and called in at 1 pm to see if we could get the room. This clerk told us we could have had the room earlier without the $20 fee.

The title was the start of a memorable experience. This memory will be indelibly burned into me as "run away from here DO NOT stay at the this place". I'll do this by bullet points: - The wait to check in on Saturday was unreal. They had three large crystal water dispensers on line...guess waiting for a room here is expected. - Once at the desk, we had to split our rooms because my mom is a smoker and I am not. I ordered two rooms the way I wanted, but he said that "These online reservation places do that" (yes he's talking about you). So we had 2 non-smoking rooms. He told me that the smoking rooms were in another tower....and were $25 more. Bait and switch and he threw it at your feet! - The walk to our room was about a mile or so. No, I'm not kidding. We were in the West tower at THE END of the hallway. See what happens when you are not happy at the front desk? - Distance from events to restaurants to casino....amazing. As he said at the front desk, "We are the largest hotel in the Western United States". Don't care about trivia facts that make my stay worse. - We ate at an overpriced restaurant after the show we attended. Great food, great service, but very pricey unless you are getting main course food. $18 lobster bisque soup...ouch. Overall, if this place truly cared about me, they would have been responsive. When I complained about things at the front, they would have made it right. I even said we were not going to spend our gaming dollars at this place, and he acted as if he did not here me. Guess he was too busy giving me a North strip room in their South strip hotel. This hotel completely failed on this trip. I'll never be back. We played at the encore both days. Give your money to Steve Wynn, he cares about the player.

After seeing the ads for MGM Grand that touts the remodeling of the facility, we were excited to stay there. Upon checking into our room we were upset to see that we were assigned a room that was dingy, grey and very old. We paid for an upgrade. Needless to say, we will never stay there again.

Not impressed. Did not accomodate what we had booked. Way to busy of a place to care about the little people.

I previously submitted a negative review and believe I forgot to mention that my room was located right next to the maid's supply closet! When they opened and slammed this door many, many times a day, it was so loud and scary that it sounded like someone was opening my door! Horrible, horrible room location and accomodations for what I'm used to!!

Sadly, I would never book through you again. It is the first time in my 30+ years of traveling experience that I stayed in a high-end hotel and received such a horrible room. The location, distance from the room to main lobby, casino, restaurants, etc., was so far away. The room had no soaking tub -- simply a shower stall. I was placed right next to the hotel's maid's storage closet and the activity there was not condusive to a relaxing vacation. SIMPLY THE WORST I'VE EVER EXPERIENCED AND COULD NOT WAIT TO LEAVE.

For the most part the hotel was all that I expexted...untill I received a phone call in my room from someone that new my name my room number and worst of all that I had ordered room service that morning. They asked me to confirm some of my check in info including credit card. Wow. I asked what department they called from and their name they gave me a 4 digit extension....all the extensions at the MGM are 5. I immediatly called the front desk and asked if someone had called my room re: verifing info. She said no and said she would pass the issue on to management. When I got off with the desk I called my cc company to block my card and review my transactions. I then received a call from a Ben the ast manager. Regarding a tip security had received re: my room number and credit card number. I told him I work in the hotel industry and that I wanted to know how a stranger could get my name and room number as well as info like I had ordered room service. As even my grown children back home didn't know what room number I was actually in. Ben said security was all over the issue and when we conculed the conversation I asked for a call back with an update as I was still staying with then for another 2 days. I received no such call. I also went back down to the desk to update my cc info as the card I had given then at check in was now comprimised. When I did this the young lady at the desk said she would ask Ben to call me when he was done with secuirty. At check out again I asked regarding the secuirty breech they had no further info I asked to speak with Bem they said it was his day off and that she would let him know that I wanted a call back. I have been back home for a week with no such call. The 1-800 number the desk gave me rings busy. So I am dissapointed to say the least in the lack of follow up by management they were happy to process my credit card for all the purchases, food and beverage and spa charges that were incurred over our 5 night stay. To top it all off I was now using my emergency credit card in case of any unforseen issues. The hotel pre authorized and addionial 1300.00 dollars on the day of departure. Which only tide up more credit. Thank goodness I had nothing else on the card other then the actual hotel room charges. But again no urgency by managemnet to try and contact me to know they had investigated the secuirty breach or how they were working to improve protecting their customers privecy. As a side note when I interviewed with hotel secuirty I did mention that I had noticed room service trays sitting outside my room and others in the hallway for well over 16 hours which can't be good for secuirty or hygiene to say the least. Sorry to the rest of the employees working throughout our stay from the desk to housekeeping that all seemed genuine and trying very hard to take care of us their guests. As for the lack of response from management. I think I have made my sentiments clear.

When I checked in, the desk told me that they had no rooms left, like the one I reserved, a kind bed. I was given a room with two beds right next to the elevator and ice machine. THE NOISE AT NIGHT WAS NON STP! I called the front desk to ask for a new room, they responded back if the noise is still paid at 9 am call us back. Tired beyond belief I called the front desk back at 4 a.m. I was told of a new room on the phone and the desk clerk told me to just go there and my key that I had already would work. I got dressed and went to the new room. SURPRISE! the key did not work. I was then stopped by security. He took me to the front desk and got me a new key then I had him walk me back to the room to make sure the key worked. Well, at 5:30 in the morning I was just now getting into bed. The following night it was quiet until the morning at 6:30 a.m. obscenities galore were being YELLED FROM THE HALLWAY AND NEIGHBORING ROOM. I CALLED THE FRONT DESK TO COMPLAIN. they SENT THREE GUARDS OUT THAT EACH WEIGHED OVER 200 POUNDS, THEY KNOCKED ON THE DOOR AN HOUR AND A HALF AFTER I COMPLAINED and said they heard nothing. I was so mad I checked out and went to another hotel, once there they told me that I couldn't check in until 3p.m. I walked around the slots and Vegas as tired as can be. THE MGM IS okay IF YOU DO NOT WANT TO SLEEP. The Television did not work and there was only one towel in the bathroom and the lamps did not work. This hotel was below Motel 6.

I asked for directions to the west side of the hotel and the guy at concierge told me "its on the west." he refused to give me locational directions and acted like I was stupid. He caused me to miss our helicopter tour while we wandered around the hotel looking for the right exit. Then I called to see how much the club was...They said 75 bucks a person, no discount for hotel guests and then the person said IF YOU CAN GET IN. THE WORST PART WAS MY HUSBAND AND I WERE ASSAULTED AND ARE PRESSING CHARGES AGAINST FIVE PEOPLE WHO ASSAULTED US OUTSIDE THE HOTEL IN BROAD DAYLIGHT WHILE WAITING FOR THE SHUTTLE BACK TO THE HOTEL> SECURITY WAS NOWHERE IN SIGHT> GOOD LUCK STAYING HERE> FEAR FOR YOUR LIFE>

We paid for the Exec. King Suite. It was a large room and the bathroom was nice. The ad says we get "comfy robes." No robes in our room. We did not ask for them, but felt we shouldn't have to. The plumbing needed fixing and their staff was in our room in about 2 mins - nice guy who fixed the issue. The view from our upgraded Exec King Suite was a rooftop (i.e. = no view at all) The MGM is at the beginning of The Strip. You can't walk to other hotels....in fact you can't walk to everything inside the MGM. It's just too big, too expensive and too full of itself. There is ALWAYS a huge line to check in and ALWAYS a huge line to see a Concierge. We waited more than 10 minutes in line when the Concierge desk first opened at 8 am. At the end of our stay, a convention arrived of more than 14,000 people. You couldn't get an elevator, you couldn't walk down the hallway, get a seat for dinner....horrible. Had I gotten a "regular" room I might have felt the MGM was okay, but I paid for an upgrade and feel I got ripped off. If you intend to stay at MGM, get the least expensive room. You'll be treated no better or worse and get no better or worse room than we did. Oh, and the sheets don't fit the beds. Great bed - but the bottom sheet is just laying over the mattress. You'd think if the MGM can afford a plush bed, they could afford to get sheets that stay on overnight.