MGM Grand Hotel & Casino

MGM truly needs that special something. We visited 5-6 other hotels and liked all of them much, much better.Our room "petite King" was laid out poorly. The AC/heat flow was next to the bed--right next to your head so you heard the noise and froze all night or got up shut it off and sweat. Not good for anyone to have to sleep this way. The toilet door was glass, if anyone came to your door and stepped inside you didn't want to be using the facilities.--The was no separation of bathroom and sleeping area. Very little vanity space, narrow shelf, although they were 3 tiers so we managed to fit everything we needed. I would not go back there.And that $150 charge--they listed the 5 things it included :Wireless internet,Cardio Rm, free copy USA Today, Local 800 numbers and Outgoing Boarding Pass. in their "Welcome to MGM" booklet . we didn't travel with a computer, never even saw the Cardio Room or wanted to, THIS IS STRITLY A WAY OF GOUGING THE PUBLIC. We were too disgusted to even talk to them about it. They were kind of cold,anyway, when we checked in. As for the trip--WE ENJOYED IT ! lOVED SEEING THE OTHER HOTELS, TOOK LOTS OF PICS. 2 SHOWS, 2 TOURS. Great. Thank you, just sorry we stayed at MGM.

I previously submitted a negative review and believe I forgot to mention that my room was located right next to the maid's supply closet! When they opened and slammed this door many, many times a day, it was so loud and scary that it sounded like someone was opening my door! Horrible, horrible room location and accomodations for what I'm used to!!

Arrived at the MGM check in around 5pm on a saturday,I requested a room in the west tower, as old rooms are too far & not nice!! The check in lady told me they were sold out, fair enough but I requested upgrade during any availability. I stayed there for 6 nights, not even once did they try to upgrade me, even though I called morning & evenings on my return from business. The Service is very poor & for the price your are 100% better off staying at Cosmopolitan ,Aria , even paying a few more $ & staying at mandaly bay, bellagio & the venetian, or even the wynn, i paid $175 with their resort fees per night, i will not be staying there again, I visited Vegas over 30 times, i have stayed at the MGM many times, but sadly this is last time I will reserve at the MGM ever!!

It was very nice in a good location there still doing renovations but since it was my birthday nothing could ruin my time in Vegas

I loved the ambiance in the hotel...friendly staff, very great decorations and numerous things to do in the hotel (food, shopping, gambling). The room was a little disappointing because the 'petite king room' had no privacy for the bathroom area so the room felt really tiny.

This was my 10th in Vegas for business over the past 15 years but first time at the MGM. The renovated rooms are well done. The restaurants were very over rated -poor value food but good selection of wines. Service throughout was friendly and except for the bar staff was very attentive. Only disappointments were bar that closed 30mins earlier then published, restaurants that shut down at 10:30pm despite having 7500 in the hotel post a concert (that was a missed opportunity to keep us there gaming) and maid service that kept forgetting to refill all the soaps in the room bathroom.

Everything was great... U went all over Las Vegas and this was by far my favorite place to be. Very clean and great service by all the employees employed at MGM Grand.

Sadly, I would never book through you again. It is the first time in my 30+ years of traveling experience that I stayed in a high-end hotel and received such a horrible room. The location, distance from the room to main lobby, casino, restaurants, etc., was so far away. The room had no soaking tub -- simply a shower stall. I was placed right next to the hotel's maid's storage closet and the activity there was not condusive to a relaxing vacation. SIMPLY THE WORST I'VE EVER EXPERIENCED AND COULD NOT WAIT TO LEAVE.

The room was nice, clean and comfortable. It was nice to be in a hotel casino and not have to deal with cigarette smoke. Very clean place. Only thing I can complain about was that there was a charge of 25.00 a day to use swimming pool, internet, sauna, and gym of which I did not need or use any. The buffet I could pass on. I enjoyed the restaurant much better.

On arrival check-in staff were really friendly and helpful. Throughout our stay the staff at this hotel continued to be very helpful including the concierge desk and bell boy. The hotel's location was pretty good, but slightly to one end of the strip. Easy access from hotel directly onto the strip. Deuce bus and taxis easily available. Our room was lovely with twin queen beds , very luxurious, exactly what we had seen in photos prior to booking. We used the in-house laundry twice and this service was very efficient and reasonably priced. Free Wi-Fi also available.The MGM Grand is a busy bustling hotel with really good facilities, plenty of restaurants including The Rain Forest Cafe, coffee bars and shops. We loved this hotel so would definitely recommend it!