MGM Grand Hotel & Casino

upgraded me to a finer room very clean very comfortable beds fantastic stay

Very easy check in/check out. Hotel was very clean as well as our room. I was surprised by the 200.00 fee that was applied to my credit card at check in but i was able to use it like cash inside hotel. If you dont use it you receive a full refund. 50.00 resort fee is applied as well.

Lots of walking; low ceiling contributes to excessive noise in Casino area and smoking irritates our throats and eyes. we could not stay in this atmosphere for long so we traveled to other casinos that offered better air quality. there should be a large non-smoking room.

For the most part the hotel was all that I expexted...untill I received a phone call in my room from someone that new my name my room number and worst of all that I had ordered room service that morning. They asked me to confirm some of my check in info including credit card. Wow. I asked what department they called from and their name they gave me a 4 digit extension....all the extensions at the MGM are 5. I immediatly called the front desk and asked if someone had called my room re: verifing info. She said no and said she would pass the issue on to management. When I got off with the desk I called my cc company to block my card and review my transactions. I then received a call from a Ben the ast manager. Regarding a tip security had received re: my room number and credit card number. I told him I work in the hotel industry and that I wanted to know how a stranger could get my name and room number as well as info like I had ordered room service. As even my grown children back home didn't know what room number I was actually in. Ben said security was all over the issue and when we conculed the conversation I asked for a call back with an update as I was still staying with then for another 2 days. I received no such call. I also went back down to the desk to update my cc info as the card I had given then at check in was now comprimised. When I did this the young lady at the desk said she would ask Ben to call me when he was done with secuirty. At check out again I asked regarding the secuirty breech they had no further info I asked to speak with Bem they said it was his day off and that she would let him know that I wanted a call back. I have been back home for a week with no such call. The 1-800 number the desk gave me rings busy. So I am dissapointed to say the least in the lack of follow up by management they were happy to process my credit card for all the purchases, food and beverage and spa charges that were incurred over our 5 night stay. To top it all off I was now using my emergency credit card in case of any unforseen issues. The hotel pre authorized and addionial 1300.00 dollars on the day of departure. Which only tide up more credit. Thank goodness I had nothing else on the card other then the actual hotel room charges. But again no urgency by managemnet to try and contact me to know they had investigated the secuirty breach or how they were working to improve protecting their customers privecy. As a side note when I interviewed with hotel secuirty I did mention that I had noticed room service trays sitting outside my room and others in the hallway for well over 16 hours which can't be good for secuirty or hygiene to say the least. Sorry to the rest of the employees working throughout our stay from the desk to housekeeping that all seemed genuine and trying very hard to take care of us their guests. As for the lack of response from management. I think I have made my sentiments clear.

The MGM is a solid choice with a great location on the strip. Rooms are not huge but you can easily get to the strip and pretty much everything is in walking distance.

We got a room in the West Tower that was a big disappointment. It was tiny and cramped and it had a bizzare decor that gave me the impression they tried to remodel it on the cheap. The hallway was very dark with a low cieling, dark wall and floor coverings and cheap room number signs. There is a separate lobby for this part of the hotel which was so dark it was like walking through a room with the lights turned off. In the middle of the night we were awakened by the pipes banging and clanging, and each morning at 5 am the construction work outside began, including trucks and jack hammers. Overall it was just a strange, gloomy and depressing place.

We love the MGM for it's proximity to the strip and most of all the LAZY RIVER. Pool area is amazing and fun for all.

very comfortable. but no matter check in or check out, it has to wait for at least half an hour.

Check in lines at this hotel are very long. I waited 45 min to check in around 10pm. The VIP line gets priority every time, so if you have 10 VIPers, then regular line stops entirely until the 10 have been served. The VIP line is constantly adding on, so imagine the wait at normal check in times. I got in around 11am but did not check in at this time; the line was even longer. By the time I returned to the hotel to sleep, the only available room was smoking. With some pushing (I'm pregnant), the hotel did give me a handicap non smoking room. However when we checked out, we could not use the in room TV express check out because they billed our room again and did not credit the free buffet including in the package we booked. Luckily at 8am, the wait was minimal. Since I paid roughly half fo what I paid last time I was in LV, this property is still recommended. The room itself had no view, but the bathroom was clean and the bed was comfy. As mentioned by others, to lock the dead bolt, push up.

The overall hotel amenities are average. The room was fairly clean and organized. When compared to other Hotels like the Bellagio and Wynn is a bit inferior but still it was worth the price. Well located on the strip.