MGM Grand Hotel & Casino

I asked for directions to the west side of the hotel and the guy at concierge told me "its on the west." he refused to give me locational directions and acted like I was stupid. He caused me to miss our helicopter tour while we wandered around the hotel looking for the right exit. Then I called to see how much the club was...They said 75 bucks a person, no discount for hotel guests and then the person said IF YOU CAN GET IN. THE WORST PART WAS MY HUSBAND AND I WERE ASSAULTED AND ARE PRESSING CHARGES AGAINST FIVE PEOPLE WHO ASSAULTED US OUTSIDE THE HOTEL IN BROAD DAYLIGHT WHILE WAITING FOR THE SHUTTLE BACK TO THE HOTEL> SECURITY WAS NOWHERE IN SIGHT> GOOD LUCK STAYING HERE> FEAR FOR YOUR LIFE>

I havent stayed at the MGM in years but really liked the updated rooms. The last rooms we stayed seemed very dated. The pool was really nice but wasnt very family oriented. The lazy river was full off young, drunk folks... And i only saw three others children in it... Vs the lazy river at Mandaley Bay. I guess im getting to old for the partying scene..

Check in and check out took forever. Line of over 50 customers all dragging their luggage was not a pretty scene. Wait times when calling someone averaged 12 minutes (4 calls) but they did eventually answer my question or solve my problem. Excellent restaurants and amenities.

My friend and I stayed for 2 nights. We arrived in Vegas early and got early check in, which was great even though it included a small fee. Here was the problem. We went upstairs to rest and housekeeping kept trying to let themselves into our room even after we told them someone was in the room and asked what they wanted. Apparently our shower curtain was due to be changed. So, we go out the next day. The DO NOT DISTURB sign was definitely taken off the door. When we arrived back to our hotel room 5 hours later, housekeeping had not been there. We decided that since we were leaving the next morning and didn't need anything, we'd let it go. But, it definitely marred the experience.

When I checked in, the desk told me that they had no rooms left, like the one I reserved, a kind bed. I was given a room with two beds right next to the elevator and ice machine. THE NOISE AT NIGHT WAS NON STP! I called the front desk to ask for a new room, they responded back if the noise is still paid at 9 am call us back. Tired beyond belief I called the front desk back at 4 a.m. I was told of a new room on the phone and the desk clerk told me to just go there and my key that I had already would work. I got dressed and went to the new room. SURPRISE! the key did not work. I was then stopped by security. He took me to the front desk and got me a new key then I had him walk me back to the room to make sure the key worked. Well, at 5:30 in the morning I was just now getting into bed. The following night it was quiet until the morning at 6:30 a.m. obscenities galore were being YELLED FROM THE HALLWAY AND NEIGHBORING ROOM. I CALLED THE FRONT DESK TO COMPLAIN. they SENT THREE GUARDS OUT THAT EACH WEIGHED OVER 200 POUNDS, THEY KNOCKED ON THE DOOR AN HOUR AND A HALF AFTER I COMPLAINED and said they heard nothing. I was so mad I checked out and went to another hotel, once there they told me that I couldn't check in until 3p.m. I walked around the slots and Vegas as tired as can be. THE MGM IS okay IF YOU DO NOT WANT TO SLEEP. The Television did not work and there was only one towel in the bathroom and the lamps did not work. This hotel was below Motel 6.

I have stayed and tried all hotels in the Strip and I like MGM Hotel very much. The location, room cleanliness, room comfort, staff, amenities were perfect. I also like the Garden Arena where we see amazing concerts and events.

Enjoyed the facilities, specially the shows (D Coperfied, Cirque du Soleil) and retaurants (Emeryl's), as well as the slots and roulettes... acually I broke even!

Check in went surprisingly quick considering it was nascar weekend/pac 12. Got into room early about 5 hours early and didnt charge us anything extra for it. location of the hotel makes if for a bit of walking if you wanna check out the other hotels on the strip but nothing to terrible. Buffet wasnt very good here, but the rainforest cafe was pretty good. Just wish i had more time to enjoy their huge pool/lazy river area. All and all a great trip would recommend this hotel to anyone wishing to go to Vegas.

Awesome it was our first time in Vegas we wlll be coming back

Loved the rooms and the amenities. Prepare to walk and the directional signage could be improved.