Golden Nugget Hotel and Casino

I had an accident exiting a shuttle van upon arrival at teh car rental place that forced me to need special assistance during my stay. My wife had to check us because I couldn't walk to the check-in, but I had made the reservations. My wife had to return to the entrance where I was awaiting wheel chair assistance to obtain MY ID to complete the check-in. We had to call the front desk to have our bags delivered to the room after we got to the room. Plus, they also put us in the wrong type of room and had to move us after the first night. Everything from water to coffee in the room had an extra charge: $7 for bottled water in the room; $10 for the Kuerig coffee. Room service? about $12 for a bowl of cereal after all the fees and taxes were added in BUT without tip. When I ordered a wheelchair, the bell desk said I had to come to them to pick it up! If I could have walked there, I didn't need a wheelchair. After we were moved to a new room, my wife went out on Freemont and when she returned had forgotten our room number. She went to the front desk where the guy would not tell her the number because she didn't have her photo ID, insisting that she call me in the room to find out the number, As I was in bed due to my injury, it required 8 or so rings for me to reach the phone, but the front desk kept hanging up the phone before I could answer it! After 4 painful attempts I got to the phone and gave her our room number. The bed quality was terrible and literally felt like one had laid on a rack after being in bed a few hours. Bell hops and Security staff were great but all staff behind various desks had extreme attitudes. For all our trouble and pain, we were comped the coffee and one room service charge. Wooee!!!

Good place to stay if you want to see Fremont street. Enjoyed the pool and the buffet was good:)

The location was great. We didn't miss being on 'the strip' because there were so many activities just outside the hotel on Fremont Street. Shopping, free shows, even dancing in the street! We are already planning a return visit.

The stay here was average. It was our first stay in "Old Vegas" rather than the Strip. We found the staff at Binions and Four Queens much more friendly. I was ready to complain about the rude staff at the buffet and the pit boss at the Sport Book - it was Derby Weekend and she was just out and out mean - but then the front desk and bell hop were just so friendly - he went out of his way to help us find a taxi that would hold our entire party - that I decided not to complain to management. We only gambled here the first night - went elsewhere after that.

Had an enjoyable weekend getaway. Italian restaurant, Grotto, was delicious. Room was clean. When we 1st checked in there was no hot water, but that was fixed by the morning. Pool was extremely crowded with no seats available. People would go to the pool in the early am and save multiple chairs for ppl who weren't 't showing up for hours. Of the taken seats, a large amount of them didn't have ppl even in the pool area. Seems like the hotel should address this, not sure how. Casinos downtown weren't classy or elegant, but it was easy to find a $10 table and we still had fun. We went to the strip for a show and after a dr hours were happy we decided on downtown, less crowded & easier to find things.

For the price you pay to stay in a "nice" hotel the coffee should at least be free in your room. Not so, ten dollars for pitiful one cup coffee. The bed was awful, saggy in the middle. Thanks goodness the room didn't smell like the lobby, stale cigarettes and old rugs. All said, I wasn't there for the Las Vegas experience.

This hotel is fun fun fun. The pool experience became a daily part of our morning ritual and being right on Fremont street gives you more bang for the buck. Only negative is the smoking allowed, but unfortunately, that's everywhere in Vegas.

Golden Nugget: Pros Fiji water, glass (real ones) and ice room Buffet Bed Bathroom generally No smoking tower Housekeeping left me alone, did not disturb my naps. Cons: Needed to be more waste baskets Should have had rings to hold hand towels Finding light switches Staff training: Two times I connected to concierge service. First time the staff guy chose it on his own and told me he was doing it. Third time I called zero on the phone, the lady confidently announced “we don’t actually have concierge service, you want me to connect you to front desk?” Somebody is misinformed. Was it the first two, or the last one? Unable to program an alarm on the clock radio. Controls unlike any radio I ever owned.

Maid service terrible, no fresh soap for 3 days, 10 dollars for coffee with no creme or sugar,

Having stay many times this by far the worse,Stayed 4 days , soap was never changed and coffee, I was charged $10 for 4 cups but only enough creame and sugar for 1 cup, when I spoke to housekeeping hey said that was policy.after that everything was bush league.