Sheraton Inner Harbor Hotel

This was the worst hotel experience ever. First, the heating unit in the room was broken. It took three hours on the second day of our stay for this to be fixed (a new unit had to be installed). One afternoon I came back to the room and put the latch on the door. As I was going to the bathroom, a housekeeping person came into the room (so much for the security offered by the latch). We extended our stay by one night due to storm weather. My wife went downstairs and arranged for the extra night’s stay. The next day I returned to the room and the room key would not work. I went to the front desk and informed them of the problem. The employee, Winston (who also turned out to be the manager) seemed to view me as a problem from the moment I approached the desk. He also seemed to take some strange delight in my misfortune. He asked for ID and the room details. The manager said my name was not on the room so he could not let me in for “security reasons”. A few hours after my wife returned from her conference. We went to the front desk again. It turns out that we should have been issued new keys the day before when the stay was extended. And, my name was on the room booking (but when they had extended the booking for an extra night, they only put my wife’s name on the booking for that night). Unbelievable. I will never stay in a Sheraton again after this experience.

The location is great! Your with in walking distance to the harbor and Camden field. The hotel has a parking garage attached but a little pricy at $27 but that is up to a 24 hour duration. Staff was nice and room was clean.

Great Inner Harbour location but our room had that musty smell of mildew in the bathroom. The sink gurgled for no reason and the towels had the same musty smell as the bathroom. The staff was very nice and helpful.

Excellent accomodations. Very clean. Very close to convention center.

Was there for an early morning doctor's appmt at Johns Hopkins Monday 2/6. Traveled some distance to be nearby and refreshed for a potentially serious medical concern Monday morning. My room had: no hot water, no heat, a broken coffee maker, a broken headboard, an open ironing board in the room, no "do not disturb" sign, no guest booklet listing hotel amenities, no tv channel guide. Hot water fixed about 630am Monday 2/6, so I could take a shower. Reported the heat but did not ask for anyone to come up the evening of 2/5 as it was late when I realized there was no heat, so I just buried myself under all the covers I could find. Staff was friendly but inept. The front desk clerk (when I reported all this 2/6 said there was no mgr on duty) took off the $25 self-parking charge. Was charged $3 for a cup of coffee in the 2nd floor lobby/loiunge area (broken escalator) and was told the "free coffee" was in the room. Of course my coffee maker was broken. When I said my coffee maker didn't work, I could tell a refund of the $3 would take an act of God for which i did not have the time before going to the doctor. All in all a horrible experience. I'd have been more relaxed had I left from home about 4am to go to the doctor rather than stay at this diasater. On the positive side, my Greek salad in the lounge 2/5 was very good. Walter Woodson

It was the best experience, perfect location, great stuff.

This hotel is located right behind the Hyatt Regency and within walking distance of all the Inner Harbor attractions. I booked the room for a reasonable price and I was quite happy with it - it was clean and the bed was very comfortable. I would definitely stay here again the next time I visit Inner Harbor. The next time I may eat at Morgan's Steak House, which is conveniently located in the hotel.

Went to a baseball game and spent night here. Overall it was a good experience.

Everything was nice except for the plumbing that was possessed. At night you could hear loud "thump-thump-thumps" coming from the sink periodically and having a duration of about 30 seconds. The next night we filled up the sink with the plug and water and slept like a baby because there was no noise. We also did not need to leave until 3, with a noon checkout, so we had to check our luggage. It would have been nice to have a 3:00 check out so that we could change into something a little more comfortable for the flight. GREAT LOCATION for anything in the Inner Harbor area and everything else was top notch.

Most of my time was spent in business meetings, so I didn't get time to fully enjoy the hotel amenities and surrounding area.