Hilton Baltimore

it took an hour and a half to check in because I was not given the room that I had reserved and they had to find another room for me. I also was charged more than I was told when I checked out and have to wait a week to get my money back. I wont be using this service again.

arrived and was told the room I reserved had been given away. was given a room but not the one I paid for. booked a non-refundable rate, so nothing I could do but accept it. parking fees were ridiculous. some staff members were better than others, but overall I was completely frustrated. not a good experience.

In town for an Orioles/Red Sox game. We were supposed to be able to check in at 3pm but the room wasn't ready until 7:00. We sat around for hours waiting for the room and missed part of the ball game. We were told that they were sold out the night before and the maids hadn't finished cleaning. They need to hire more staff if they can't handle being sold out. Those rooms had to have been sold out for months. The lobby was full of people waiting. Totally unacceptable. Will never stay there again. They wouldn't even give us free parking in their garage for our trouble.

My girlfriend and I traveled to Baltimore to watch the July 4th fireworks and stayed at this hotel for one night. It was a complete train wreck of a stay. First, we waited in a forty minute line to check-in. After a late night, we went to bed only to be awoken by a hotel representative pounding on our door at 8:45 a.m. Groggy and tired, I opened the door and a hotel rep was standing there with a clipboard in her hand and she asked "when do you think you will be checking out?" I told her I did not know and she walked off without an apology. While checking out, my bill was completely wrong and, after asking for a complete bill to see exactly what I was paying for, the rep said they don't give complete bills [...]? On a final note, the parking fee is $26 per night. Do yourself a favor, don't stay here. It was a nightmare!

Recently my girlfriend and I booked a king size bedroom with a "ball park view" window. As soon as we pulled into the valet parking area the problems started. First off the Valet employee stood there and watched as we pulled up and we waited to be assisted. After he was finished talking to his co worker he decided to come over. "whats up" I told him that we were staying at the Hotel and we wanted to do the overnight valet parking. He told me (before I even got out of my car) that I could just "tip him now". Not only was the staff rude and disrespectful (especially the front desk staff), the other neighbors around us were loud. The cleaning person thought it would be a great idea to just walk into our room at 7am to clean with out knocking. The restaurant and bar area were small and no chairs or seats were available the entire time we were there. All in all a bad experience with a price tag of $322 per night (weekday pricing). I will never return.

Big comfortable room, with nice toiletries, comfortable bed, and space to move around. Big TV. Hotel is walking distance to Inner Harbor and and right at Camden Yards ballpark. Public transportation right out the door. Highly recommended.

I have stayed at other hotels, less expensive, that offer free wireless internet access when you stay in their hotel. Hilton charges for even 1 hour use of internet. they also charge extra for even making local phone calls. it took forever for them to clean the room and replace linens- they began cleaning on my floor at 9am and when I returned to my room at almost four, they still had not touched it.

Staying one night then on to a ship for 7 day cruise. The room would not go above 60 degrees and no hot water in the morning. Hotel stated they could not refund any money [...]

My room was not ready at 3 AM prepaid check in and I was made to wait one hour in the lobby even though i pleaded to be let into my room as I had a 7 AM meeting. Later manager told me it could have been done! That same evening room was filthy and not made up as they assumed I hasd checked in same day.After more frustrtaion and another wait, while being sleep deprived...they told me they could not "do much" for the errors they had made since I had made the "mistake" of booking through [...]!So, that means clents who book through you can be mistreated and disrespected just for that reason /

Great location, especially if you are going to Camden Yards. The only downer was the extra fees - $14 for internet, $28 for parking, etc. Also I came back to my room around 4pm at it still had not been cleaned.... I hate that! Overall though a nice place.