Rate and special offer based on Check-in: Aug 10, 2014 Check-out: Aug 12, 2014

Sheraton New Orleans Hotel

4 stars
500 Canal Street, New Orleans, LA 70130
Hotel Overview
Reviewer score
4.0
out of 5
740 reviews
Great place to stay

Clean, comfortable room. Close to everything we wanted to do. The tour desk right there in the... See full review

  • ebs210
  • Jul 17, 2014
Sheraton New Orleans Meets the Standard

Staff was welcoming; rooms newly renovated, good water pressure, and comfortable beds. No TV guide... See full review

  • ScottK
  • Jun 26, 2014
A New Orleans attraction in its own right, the Sheraton New Orleans Hotel features intriguing sculptures, paintings and exquisite glass-blown creations, while several of the rooms have decadent features like floor-to-ceiling windows, dining areas and parlors. Business and event spaces are of the highest caliber, while culinary innovations can be enjoyed at the Roux Bistro or the Pelican Bar - which is also perfect for sipping fruity cocktails amid flowing fountains and French-themed interiors.

Both business and leisure travelers are catered for at the Sheraton, and whether you simply want to relax or you are looking to hold conference meetings with clients, this hotel has some excellent facilities - it has even appeared in lists of the Top 100 Meeting Hotels in the USA. 
Key facts
  • 1110 guest rooms, 53 suites with the Sheraton Sweet Sleeper Bed
  • 49 floors
  • 54 conference/event spaces
  • Outdoor pool
  • Fitness center
  • 2 Restaurants and coffee shop
  • Gift shop
  • Bureau de change and ATM
  • 24-hour desk and room service
  • Pet policy; pet beds available for dogs under 80 lbs
Neighborhood
Set on Canal Street in a historic part of New Orleans, which divides European colonial architecture from the all - American Central Business District, the hotel is just four blocks from some of the city's major attractions including the French Quarter, Harrah's Casino and the Mississippi River.

Retail therapy can be enjoyed at The Shops at Canal Place - a mall containing individual boutiques plus luxurious brands, such as Tiffany & Co. and French Connection - and The Outlet Collection at Riverwalk. Eating out is also easy in this part of the city, and if you want to dine outside of the hotel, Bourbon Street houses everything from indulgent seafood restaurants to casual Cajun and Creole creations.
Hints and tips
Book a room on the upper floors for fantastic views, use the concierge facilities for up-to-the-minute city information and reservations, and leave time to sample the restaurant's tasty homemade chips!

When you are ready to leave and catch a flight, simply print your boarding passes in the lobby.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sheraton New Orleans Hotel Rooms

Traditional
Description not provided

Amenities

  • Outdoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Concierge
Pet friendly
Activities
Outdoor pool
Sauna
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Concierge desk
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Porters
Doorman
Gift shop
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
AM/FM alarm clock
Hairdryer in room
Fire alarm with light

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Hotel Map

29.9518 -90.0673
Area served
Avondale, Belle Chasse, Chalmette, Destrehan, Gonzales, Gretna, Hammond, Kenner, La Place, Harvey, Metairie, Mandeville, Marrero, Norco, Ponchatoula, Reserve, Slidell, Thibodaux
Nearby airports
Lakefront Airport, (NEW), 10.00, MI; Louis Armstrong New Orleans International Airport, (MSY), 15.00, MI;
Area description
Downtown

Nearby points of interest

  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Crescent City Brewhouse: 0.3 mi
  • Riverwalk Marketplace: 0.3 mi
  • Musee Conti Wax Museum: 0.4 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Storyville: 0.6 mi
  • Folklife and Visitor Center: 0.7 mi
  • Louisiana Superdome: 0.8 mi
  • New Orleans School of Glass Works: 0.2 mi
  • Entergy IMAX Theater: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Crescent City Brewhouse: 0.3 mi
  • Riverwalk Marketplace: 0.3 mi
  • Musee Conti Wax Museum: 0.4 mi
  • Jackson Square: 0.5 mi
  • Preservation Hall: 0.5 mi
  • Louisiana State Museum: 0.5 mi
  • Bourbon Street: 0.5 mi
  • Contemporary Arts Center: 0.6 mi
  • New Orleans Historic Voodoo Museum: 0.6 mi
  • Storyville: 0.6 mi
  • Folklife and Visitor Center: 0.7 mi
  • Louisiana Superdome: 0.8 mi
  • Mercedes-Benz Superdome: 0.8 mi
  • New Orleans Arena: 0.9 mi
  • Algiers Point: 1 mi
  • American Aquatic Gardens: 1.1 mi
  • Port of New Orleans: 1.2 mi
  • East Tennessee Historical Center: 1.4 mi
  • Bywater Historic District: 2.2 mi
  • Sydney & Walda Besthoff Sculpture Garden: 2.8 mi
  • New Orleans Museum of Art: 2.9 mi
  • Amistad Research Center: 3.2 mi
  • Carousel Gardens: 3.4 mi
  • Riverbend: 3.7 mi
  • City Park New Orleans: 3.8 mi
  • State Capital Publishing Museum: 4.1 mi
  • Audubon Zoo: 4.4 mi
  • Lakefront Arena: 5.5 mi
  • Six Flags New Orleans: 10.4 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (740)

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

4 / 5
5.01.0
740 out of 740
Amenities:
3.9
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.3
Location:
4.7
Value:
4

90% would recommend to a friend.

Sort by:
Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
ebs210
Gardena, CA
Jul 17, 2014

Great place to stay

Clean, comfortable room. Close to everything we wanted to do. The tour desk right there in the lobby was convenient as well. Vending machine on the floor was less expensive than the stores outside.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Review of Sheraton New Orleans Hotel

Reviewer score

1
5.01.0
Superman07
Natchez, Ms
Jun 30, 2014

Not Happy!!

Hotel was nice in looks alone. Our room did not get cleaned, we had to ask for more towels. Some of the staff was not that friendly. and we were lied to about the cost of parking. The parking was outrageous! We will not stay here again!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
2
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Txca
Dfw
Jun 30, 2014

Loved it

Perfect distance to the FQ (less than a 5 min walk), staff was attentive, and the rooms are nice, clean, and new. Would stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
ScottK
Business
Raleigh, NC
Jun 26, 2014

Sheraton New Orleans Meets the Standard

Staff was welcoming; rooms newly renovated, good water pressure, and comfortable beds. No TV guide was about the only detrimental experience. Close to the French Quarter and nice restaurants.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
cwill
beaumont, texas
Jun 23, 2014

overly priced

Prime location....rooms clean. Valet 42 a night....too high! No refrigerator in room

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
2
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
family at hotel
Massachusetts
Jun 12, 2014

Great location for New Orleans Exploring

Had a great time, Very clean hotel, everything in NO is within walking distance or easy to get to.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
4
Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Joplin
Metairie, Louisiana
Jun 9, 2014

Great Weekend Getaway!

Overall our stay was great. The only complaint is that the room was hot and the toilet leaked slightly. Neither ruined our stay!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Marissa1012
Business
Washington, D.C.
Jun 9, 2014

Excellent Business Trip Stay

The hotel was clean and most of the staff was very friendly. I stayed in a king size room and thoroughly enjoyed my stay. On the 29th floor, I had an incredible view with no extra charge to me. Would stay again. EXTREMELY close to everything you could want.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
JT just happy to be in NO
Oak Hill, WV
Jun 7, 2014

very good hotel

enjoyed the facility , location was very good, lobby was comfortable, room was fine, could have used a little more explanation of logistics of parking and getting around the hotel, overall a good experience

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

Coups Resturant

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
New Orleans Newb
Mansfield, Texas
Jun 3, 2014

Looks good on paper!

I really liked that the hotel was right in the middle of everything and easily accessible by walking. I also liked being on the 31st floor. What I did not like is that my room was right next to the elevator and the whole trip that is all I heard...the elevators travelling up and down 35+ floors opening and closing doors. I requested a complimentary movie for my inconvenience with the elevator noise and received a credit to my room...however at check out there was no mention of a room credit and they initially were set to charge my card, but we did handle the situation resulting in a zero balance. I also woke up the morning of my departure to workers power washing the side of the building...right outside of my window. My comforter also had blood and urine (I think it was urine...it was yellow) stains though the pillows and mattress were comfortable. The final event of my trip was one night when another guest came into the hotel so intoxicated he fell in the entrance and almost passed out...his friends had to literally carry him upstairs...my problem was the fact that the elevator checker/attendant asked me to show her my room key (for security purposes I'm assuming) however she failed to ask the intoxicated guests for theirs I'm sure they had more probable cause than I did...everyone should be checked not just the guests that go by when the attendant happens to be sitting at her booth and not across the hotel talking to another employee..im just saying.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
2
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Dining tip: Short walk from hotel

You must try Huck Finn's I ate there twice during my stay...

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