Rate and special offer based on Check-in: Feb 21, 2016 Check-out: Feb 22, 2016

Sheraton New Orleans Hotel

4 stars
View map of 500 Canal Street, 500 Canal Street, New Orleans, LA 70130

Hotel Overview

Reviewer score
4.1
out of 5
66 reviews
Great hotel

Great hotel! Just a short walk to French Quarter. Beautiful Hotel and friendly staff! See full review

  • Jamie L.
  • May 19, 2015
Great location

This hotel is clean, nice and very close to the french quarter so all in all is was the perfect... See full review

  • Lori R.
  • Apr 27, 2015

The Sheraton New Orleans Hotel in New Orleans features 1,110 fully renovated guest rooms, including 53 suites. Each of the rooms boasts the plush Sheraton Sweet Sleeper Bed, and the hotel is equipped with more than 100,000 square feet of revitalized event and meeting space.

Guests are welcome to relax in the Sheraton Club Lounge, break a sweat with the Sheraton Fitness program by Core Performance or enjoy a meal at one of three dining outlets. The hotel is proud to be an environmentally friendly and green facility that boasts eco-friendly linens, shower heads, paint, incandescent lighting and motion sensor HVAC controls.

Highlights

Sheraton New Orleans Hotel is nestled in the heart of the Big Easy and centrally located on the celebrated parade route. Within walking distance, guests can cross historic Canal Street to enter the French Quarter, which is home to famous nightclubs and restaurants, shopping, live music, historic sites and museums.

Also nearby are the Aquarium of Americas, Harrah's New Orleans Casino and the National D-Day Museum. Popular shopping destinations in the neighborhood include JAX Brewery, Riverwalk Marketplace and Canal Place.

The hotel is dog-friendly, and you can take advantage of room service if you would rather unwind on-site. On-site dining options include Roux Bistro, featuring New Orleans-inspired cuisine, and Pelican Bar.

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Hotel Map

29.9518 -90.0673
Area served
City Center
Nearby airports
Lakefront Airport, (NEW), 16.09, KM; Louis Armstrong International Airport, (MSY), 19.31, KM;
Area description
Airport, Airport

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Sheraton New Orleans Hotel

Overall score

4.1 / 5
5.01.0
66 out of 66
Amenities:
4
Cleanliness:
4.2
Hotel staff:
4.2
Comfort:
4.4
Location:
4.7
Value:
4.2

88% would recommend to a friend.

Sort by:
Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
KADIAN W.
Friends
Chula Vista
Aug 23, 2015

Disappointing

I made my reservation four months prior to checking in. I was only there for one night. I was extremely disappointed, because after a long trip my room wasn't even ready. I had to wait 3 hours for my room! I was given a $75 credit that I could use at the hotel, but what am I supposed to do with that at 1900 at night? By then I had already eaten and was so tired from walking around, killing time, that my feet were swollen and I just wanted to sleep. I also did not receive my military discount, because apparently I didn't book directly with the hotel...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Friends

Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Jamie L.
Couples
N/A
May 19, 2015

Great hotel

Great hotel! Just a short walk to French Quarter. Beautiful Hotel and friendly staff!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Lori R.
Couples
shirley
Apr 27, 2015

Great location

This hotel is clean, nice and very close to the french quarter so all in all is was the perfect place to stay. To park though, was $50 a day. Luckily we found meters.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
D'Soul
Couples
N/A
Apr 7, 2015

My husband brithday

The hotel had great location. We were close to everything, very safe walking in the night,The services good, staff very friendly. We were close to everything.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Couples

Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Elida R.
Friends
N/A
Feb 20, 2015

Incredible First Time Visit to New Orleans!

This was absolutely the best hotel to stay! It was so convenient to restaurants, casinos and museums. The security and housekeeping were great! It was, however, a little hard to access the pool and the cable for television. I would absolutely stay here again and highly recommend this hotel to visitors.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Lamar V.
Friends
N/A
Feb 18, 2015

good times

it was nice..good location..would definitely go back

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
2
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Friends

Review of Sheraton New Orleans Hotel

Reviewer score

5
5.01.0
Iowa state parent
Family
Naperville, Illinois
Dec 8, 2014

Very convenient

Enjoyed the health club facilities and the view of the city. Our last day we went on the airboat tour of the bayou. The Sheraton was very helpful in arranging and kept our luggage for the day after checkout until we returned! View of the city from the 24th floor was amazing. Walked to the riverwalk, walked to Bourbon street with many things to do and see on the way. Would definitely stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: Short walk from hotel

Mothers was a gem. The picutres of all the famous dining on diner, real Louisiana cooking was a highlight. Get the fried chicken and dirty rice, the Saturday special

Review of Sheraton New Orleans Hotel

Reviewer score

3
5.01.0
Anonymous
Family
Cross River, New York
Nov 18, 2014

Disappointed

Was disappointed that there was an open closet and the room was smaller than I anticipated. There were window washing cables that were hitting the side of the building/windows due to high winds which prevented a restful night sleep! There was no phone cable attached to the phone headset, and the only way to use it was to use the speaker phone.... As much as I wanted to believe in your new renovation etc. (Starbucks was lacking) all in all I was rather disappointed.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Family

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
Buzzoff
Friends
Oklahoma City
Sep 2, 2014

Great location, friendly, and clean!

Was very impressed with this hotel stay. Room was clean, friendly staff, great location, great value! Only complaint was the food choices, only one resterant on site and food was priced to high, few choices, and poor quality. Would defiantly stay here again...but....eat/dine elsewhere.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Friends

Dining tip: Short walk from hotel

Gumbo Shop, and Johnny's Po Boys a must!!!!

Review of Sheraton New Orleans Hotel

Reviewer score

4
5.01.0
eggermeister
Couples
Portland, Oregon
Aug 24, 2014

Location worked for us

We had a nice experience and the staff was pretty attentive to our needs. The best thing about staying here was the great location in the French Quarter. We were within walking distance of the Riverwalk, Jackson Square, Bourbon Street and the French Market, along with all the other restaurants and shops along the way. We also liked being right on the streetcar lines in two different directions to make day trips that were too far to walk to, which made transportation really cheap. The negatives would be little things like pretty thin walls (noise), the ATM in the hotel being out of order and difficulty connecting to Wi Fi in the room, although the staff was friendly. The tour guides in the hotel were very helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Time-saving tip: In Hotel

Utilize the tour guide staff when planning day trips, It is much quicker than calling some number and being put on hold for a long period of time.

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