W Chicago Lakeshore

Checking in took much, much longer than it should have. Once I was able to talk to someone, however, the staff was incredibly nice and helpful. The room was decent. But decent is not what I have come to expect from W hotels. Exit instructions, required to be on every hotel door, had fallen off of mine and were on the floor upon my arrival. And cracks in the window treatments let too much light in for a good afternoon nap.

A few minutes from the Magnificent mile - overlooking the lake and a short walk to Navy Pier. Comfortable rooms - hip public areas. Highly recommended.

This seemed like a good deal until I found out that parking my car would cost have again as much as my room itself. I'd appreciate it if there'd been a warning about that. Of course I realize this is the middle of a big city and not a suburban motel parking lot, but at the same time, it's not uncommon to get package deals that include parking. When they don't (as in this case) a prominent warning would have been in order. The hotel's location is good, but it's not really in the heart of things; that would be about four blocks to the west.

Small rooms, inconsistent service, no Wifi in rooms

Our stay at the W was awesome. The staff is super friendly. The rooms are nice and clean. The food was good and the two bar / lounge areas had good music, drinks & a mixed crowd. You really don't have to leave the hotel!

I always choose this chain because of their comfortable beds.

Only stayed for a night on business, but overall it was a good experience. Staff was courteous, place was clean, penthouse bar was fun. The only complaint was having to pay for wi-fi and pay-per-minute business center.

Okay I don't usually write review on hotels. This time I had too. We got to the hotel 30 mins after 3 which was check in time. Our room was not ready!! We had to wait 2 hours for our room that we booked a month in advance. I think this a ploy to get people to spend money at the bar. I know this is a great hotel but everything was way over priced. Next time we will stay somewhere else. We had fun at the bar in the hotel and everything else was great! When traveling as far as we did all we wanted was to get in our room and shower.

Liked the hotel; good customer service; parking service was excellent and concierge did an outstanding job of getting me dinner reservations at a great place. My concern was with the sound between rooms. I could hear clearly conversations from the rooms on both sides of me...even more pronounced late at night.

Spa services were great but a bit pricey. Sauna could be hotter. Staff was nice and always very helpful. The blinds almost fell on my head when they came off the wall, more troubling because there was a note somewhere about pulling on the blinds in fine print. It is insulting to have to pay extra for internet, especially so much for 15 minutes!