Rate and special offer based on Check-in: Aug 24, 2014 Check-out: Aug 27, 2014

Ritz-Carlton, a Four Seasons Hotel

5 stars
160 East Pearson Street, Water Tower Palace, Chicago, IL 60611
Hotel Overview
Reviewer score
4.2
out of 5
39 reviews
Perfect birthday

This hotel was amazing. The location was great and the staff was very friendly. We loved it here... See full review

  • Mrs. Verma
  • Apr 5, 2014
Very nice and clean

Nice location, very close to dinning and shopping. Great hotel staff See full review

  • gmuny49
  • Mar 18, 2014
Bird’s eye view of Chicago’s Magnificent Mile
The grandeur of the Ritz-Carlton Chicago, a Four Seasons Hotel, is unmistakable in its magnificent setting atop Water Tower Place, overlooking the exclusive North Michigan Avenue. Occupying floors 15 to 30, the hotel boasts 434 guest rooms of five-star standard, including 90 luxury suites. No matter what the weather in the Windy City, guests can enjoy stunning city and lake views from the sun deck of the temperature controlled in-door pool, located in the Carlton Club Spa at the Ritz-Carlton Chicago.
You Stay Here Because
  • Prime location on Magnificent Mile and fantastic views from the top of Water Tower Place
  • Tranquil Carlton Club Spa and indoor heated pool with whirlpool
  • Guest rooms feature over-sized picture windows to show off the views
Ritz-Carlton Chicago, a Four Seasons Hotel Rooms
All guests staying at the Ritz-Carlton Chicago, a Four Seasons Hotel, enjoy free daily newspapers delivered to their rooms by a member of the friendly staff as well as high-speed Internet access that is especially useful to business guests. Each room also features an executive desk, with an ergonomically designed chair for extra comfort whilst working. Guests can marvel at the plush Italian marble bathrooms and the 37-inch flat screen LCD TV, ideal for rest and relaxation at the end of a long day. It is hard to tire of the fabulous views showcased by the oversized picture windows in every guest room at the Ritz-Carlton Chicago, a Four Seasons Hotel.
Things to Do
  • Museum of Contemporary Art (0.1 mi/0.2 km)
  • The Hancock Observatory (0.3 mi/0.4 km)
  • Millennium Park (1 mi/1.6 km)
  • Navy Pier (1.2 mi/2 km)
  • Goodman Theatre (1.3 mi/2.1 km)
  • Art Institute of Chicago (1.5 mi/2.5 km)
  • The Symphony Center (1.5 mi/2.3 km)
  • Civic Opera House (1.9 mi/3 km)

Ritz-Carlton, a Four Seasons Hotel Rooms

Deluxe
Lakeview rooms with a king bed or 2 double beds or 2 twin beds. Located ON floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
Physically Challenged
City View Accessible Room 2 double beds On the 15-16th floor. Flashing lights for alarm, lowered peep holes, roll-in shower, grab bars for bathtub and toilet. Approx 380-405 sqft.
Physically Challenged
Lake View Accessible Mobility Room king bed. On the 19-29th floor. 36 inch wide doors, lowered light switches, peep holes, grab bars for bathtub and toilet. Approx. 380-405 sqft.
Premier
Michigan Avenue Executive Suite Deluxe with a king bed or two twin beds, Michigan Avenue and city views. On floors 15-29, feature a living room with a sofabed and two full bathrooms. Approx. 600 sqft/56 sqm.
Suite
Deluxe Lakeview One bedroom suite with a king bed. On floors 23-30, these corner suites have panoramic views of the lake and feature a separate living room with a sofabed and a dining area. Approx. 1000 sqft/93 sqm.
Suite
Michigan Avenue suite with a king bed and panoramic view of the city. These corner suites are located on floors 24-27. Approx. 600 sqft/56 sqm.
Deluxe
City View rooms with a king bed or 2 double beds or 2 twin beds. Located on floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
Junior Suite
Michigan Avenue Executive Suite with a king bed. On floors 15-29, feature a bedroom separated from the living room by french doors. Views of the Lake Michigan and the city. Approx. 560 sqft/52 sqm.
Junior Suite
Grand Executive Suite with a king bed, stunning north or south views of the city or Lake Michigan. Located on the 30th floor, feature french doors that seclude the bedroom from living room. Measure 800-840 sqft/74-78 sqm.
Physically Challenged
Deluxe Michigan Ave Executive Accessible Suite King bed. Roll-in shower, Grab bars for bathtub and toilet, lowered light switches and peep holes. Approx 600sq ft
Physically Challenged
Deluxe Lake View Accessible Mobility Suite King bed. On the 23-30th floor. Grab bars for bathtub and toilet, flashing light for alarm and lowered switches. Approx. 1000 sqft.
Physically Challenged
City View Accessible Mobility Room 1 King bed. On the 17-18th floor. Grab bars for bathtub and toilet, 36inch wide doors, lowered light switches and peep holes Approx 380-405 sqft
Physically Challenged
City View Accessible Room 1 King bed On the 15-16th floor. Flashing lights for alarm, lowered peep holes, roll-in shower, grab bars for bathtub and toilet. Approx 380-405 sqft.
Physically Challenged
City View Accessible Mobility Room 2 double beds. On the 17-18th floor. Grab bars for bathtub and toilet, 36inch wide doors, lowered light switches and peep holes Approx 380-405 sqft

Amenities

  • Indoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Pet friendly
24 hour security
Activities
Indoor pool
Fitness center or spa
Fitness Center
Exercise gym
Jacuzzi
Children's activities
Golf
Dining
Bar/Lounge
Restaurant
Lounge
24 hour room service
Room service
Family plan
Services
Business center
Maid service
Concierge desk
Security
Wake-up service
Meeting/Banquet facilities
Gift shop
News stand
Parking
Parking
Valet parking
Accessibility
Accessible parking
Room
Free newspaper
Cribs available
Electronic door locks
Sprinklers in rooms

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Hotel Map

41.8976 -87.6229
Nearby airports
Chicago Midway Airport, (MDW), 12.00, MI, NE; O`Hare Intl Airport, (ORD), 18.00, MI, E;
Area description
City Center

Nearby points of interest

  • Seneca Park: 0 mi
  • Drury Lane Theatre: 0.1 mi
  • John Hancock Center: 0.1 mi
  • Museum of Contemporary Art: 0.1 mi
  • Water Tower: 0.1 mi
  • Lake Shore Park: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Chicago - Mag Mile - Wacker Dr: 0.4 mi
  • Oak Street Beach: 0.4 mi
  • Washington Square Park: 0.4 mi
  • North Michigan Avenue: 0.4 mi
  • Tribune Tower: 0.5 mi
  • Michigan Avenue: 0.5 mi
  • Chicago Historical Society: 0.6 mi
  • Seneca Park: 0 mi
  • Drury Lane Theatre: 0.1 mi
  • John Hancock Center: 0.1 mi
  • Museum of Contemporary Art: 0.1 mi
  • Water Tower: 0.1 mi
  • Lake Shore Park: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Chicago - Mag Mile - Wacker Dr: 0.4 mi
  • Oak Street Beach: 0.4 mi
  • Washington Square Park: 0.4 mi
  • North Michigan Avenue: 0.4 mi
  • Tribune Tower: 0.5 mi
  • Michigan Avenue: 0.5 mi
  • Chicago Historical Society: 0.6 mi
  • Wrigley Building: 0.6 mi
  • Museum of Broadcast Communications: 0.6 mi
  • Lake Point Tower: 0.7 mi
  • Marina City: 0.7 mi
  • Harold Washington College: 0.8 mi
  • Prudential Plaza: 0.8 mi
  • Children Museum: 0.9 mi
  • Chicago Theater: 0.9 mi
  • Merchandise Mart: 0.9 mi
  • Harris Theater: 0.9 mi
  • Goodman Theatre: 0.9 mi
  • Oriental Theatre: 0.9 mi
  • Navy Pier: 1 mi
  • Chicago Cultural Center: 1 mi
  • Macys: 1 mi
  • Pritzker Pavilion: 1 mi
  • Cloud Gate: 1 mi
  • Shubert Theatre: 1.1 mi
  • City Hall: 1.1 mi
  • History Museum: 1.1 mi
  • Cadillac Palace Theatre: 1.1 mi
  • State Street: 1.1 mi
  • Crown Fountain: 1.1 mi
  • Bank of America Theatre: 1.2 mi
  • Yacht Club: 1.2 mi
  • Art Institute of Chicago: 1.2 mi
  • Symphony Center: 1.3 mi
  • Opera House: 1.3 mi
  • Chicago Architecture Foundation: 1.3 mi
  • Kendall College: 1.3 mi

Dining

Deca Restaurant
The casual elegance of art-deco-inspired décor and contemporary classic cuisine come together in deca restaurant + bar, a brasserie-inspired experience on the Magnificent Mile in The Ritz-Carlton Chicago, a Four Seasons Hotel. Hours of Operation MON to TH
In-Room Dining
Room service is available 24 hours a day with breakfast served from 06:00-11:00 hours.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (39)

Ratings and reviews for Ritz-Carlton, a Four Seasons Hotel

Overall score

4.2 / 5
5.01.0
39 out of 39
Amenities:
4.4
Room cleanliness:
4.9
Hotel staff:
4.4
Room comfort:
4.5
Location:
4.8
Value:
3.7

82% would recommend to a friend.

Sort by:
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

2
5.01.0
BJD1001
Business
Rochester, NY
May 21, 2014

Over Rated - Bootleg

The staff was rude and arrogant; our room was not cleaned at 3:30 PM on the second day of our stay with absolutely no remorse. When we inquired about a late checkout we were told that the hotel was fully committed and it was not possible. After some screaming the late checkout was granted. We stay at the Ritz in Cleveland frequently and the experiences are like night and day. Cleveland is a real Ritz the Chicago Ritz is owned by the Four Seasons which apparently make a huge difference.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
1
Room comfort:
4
Location:
4
Value:
1
Trip purpose:

Business

Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Chefducati
Business
Miami
May 19, 2014

Great get away

As always ritz aims to please. Great location great experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

5
5.01.0
Mrs. Verma
Muncie, Indiana
Apr 5, 2014

Perfect birthday

This hotel was amazing. The location was great and the staff was very friendly. We loved it here and the staff even surprised us with a cupcake for my husbands birthday. I definitely recommend this hotel and our next visit to Chicago we will definitely stay at the RItz CArlton.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Shopping tip: Short walk from hotel

The mall connected to the hotel was great and it was a short distance to other name brand stores.

Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Chicago roots
central Illinois
Mar 24, 2014

perfect location base for city action

wouldn't have stayed here without the on line deal but at the price and with parking included in the rate, it was worth it. Great lobby bar. Very quiet room.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
5
Location:
5
Value:
4
Dining tip: Short walk from hotel

Pelago italian restaurant on Delaware

Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

5
5.01.0
gmuny49
Los Angeles, California
Mar 18, 2014

Very nice and clean

Nice location, very close to dinning and shopping. Great hotel staff

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
4
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

5
5.01.0
Kernie
PA
Jul 21, 2013

Great Service, Great Experience

First time to Chicago and the Ritz-Carlton was clearly the right choice! The staff was friendly and could not do enough for you. We were supposed to have two beds, but did not. Our room was upgraded to a two twin bed suite. It was absolutely beautiful and exceeded our expectations. The Concierge staff was so helpful with questions and reservations. I would stay here again in a heartbeat!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short drive from hotel

The Bedford is a hidden gem for dining. The food was delicious and the waiter was so nice. Before or after dinner stroll around the Division Street neighborhood, especially The Alliance Bakery; you won't be disappointed!

Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
BP123
Business
Chicago
Jul 16, 2012

Get away

Such a great hotel. Very expensive but worth it. Great location and close to the Mag mile

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

5
5.01.0
dawniefamily vacation
frisco, tx
Jun 26, 2012

Perfect location for everything

The staff was very helpful. Room was perfect for family (executive suite deluxe). The location is in the middle of everything. OR a cab ride away.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Money-saving tip: In Hotel

No need to rent a car- everything is walk or a close cab ride

Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Lazy weekend
raleigh, NC
Jun 25, 2012

Tiny elevators

great location very nice hotel. Only negatives are small pool area and lack of elevators. There were 4 elevators but were very small and frequently had 5 minute type waits at busy times.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

5
5.01.0
fulton15
Bellingham, Washington
Apr 12, 2012

First visit to Chicago

This hotel exceeded all of my expectations. The staff was friendly and professional, but not at all pretentious. Our room was lovely, spacious, and had a huge bathroom. We had a view of Navy Pier from our room and we were so happy with the location. We could walk to many sights and we enjoyed our first trip to Chicago tremendously. I am planning another trip soon and I will definitely stay at the Ritz Carlton again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
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