Raffaello Hotel

Great location, reasonable pricing, especially off weekends, great staff, and clean, comfortable rooms. I stayed here ten years ago before the major remodel, and I liked it then, and like it still. Nice view too. Overall a great stay. Would definitely go again.

Hotel is very central to Mag Mile/Rush Street etc. I stayed here 9 years ago and the improvement is dramatic - comfy beds, furnishings, lots of extras. Drumbar upstairs is great. Only two small complaints - tininess of shower, occasional slowness of elevators.

Love this hotel! Perfect location and the staff were great!

I really enjoyed my stay at The Raffaello Hotel. The room was really nice and clean. Great showerhead in the bathroom and I appreciate the mini fridge and microwave in the room. I only have two complaints. When I booked my room I was offered two complimentary drinks at the Drum Lounge. I stayed from Sunday to Monday and the lounge is closed both days so I feel like they should have done something else to make up for that. Next was parking. The overnight hotel parking rate is $54.00 which is absolutely ridiculous when there is a garage on the other side of the hotel with overnight parking for $30.00. That is a complete rip off. But overall very nice hotel.

The Raffaello was a great hotel! The staff was wonderful and they even held our bags after checkout because our flight wasn't until later that day. The rooftop is a nice place but we didn't really use it much. Not far from the navy pier either. The hotel is one block from the Mile and towards the end of the mile...a great location!!! And a great price!! Definitely worth going back to.

We are very disapointed because we were not able to use internet for 03 days. As we were there for business and internet is essencial for us it was a terrie experience every day looking for a place to be connected. We can believe that a hotel in the USA can stay 03 days wiyhout internet and didnt offerr a fast solution to its customers. We wont cme back to this hoel and we wont recommend it to anyone.

The Raffaello met all expectations. I am a big fan of independent more boutique hotels and the Raffaello was what i was looking for. Booked a double room for 2 couples and was upgraded into a King suite which was nice. King Suite had a queen pullout sofa which worked, but if you are planning on using this as a second bed I would not recommend it. It was not the most comfortable but I was willing to make the sacrifice for the larger room. Asked the front desk if the could offer complimentary drink coupons and they agreed to my request. After a concert we headed up to the Drum Bar to take advantage of the free drinks that the bar was amazing. Great outdoor seating, party rooms, and everything looked amazing. A bit pricey but within my expected range as its a rooftop bar in a 4 star hotel. The bar had a great atmosphere and would recommend you to go up to the 18th floor if you stay here. Breakfast was fantastic!. They have a small donut shop called Glazed and they are well worth the calories if you want a quick bite before heading out to the city. What a great stay. Make this a top choice for a Chicago getaway.

Great hotel but the room was burning up even after notifying the front desk. They also mischarged us for in-room condiments.

I sent clients to the Rafaello Hotel this past weekend for an overnight stay. When I booked the room, I specifically requested a king size bed. To be sure the hotel knew, I followed up with a call to request (again) the king size room. They said it wouldn't be a problem. When they checked in, they were told they were being given an "upgrade." To their surprise, they were given a "double" room, not a king. When I called the hotel to see what happened, or where the miscommunication was, the woman at the front desk was really abrasive. When I asked what they were upgraded from (to get the "upgrade" of a double bed), she couldn't answer. I was put on hold and when she came back, she suggested I send them to a competing hotel. I couldn't believe it. I said, "I'm paying for this room - you admit you messed up - just do something to correct it or bring them back another night during the off-season. Something to not make me and yourselves look bad in front of these clients." They did nothing to help. When the manager got on the phone, he was equally as clueless. He called me the next day to tell me he picked up their valet parking. Like that would compensate for the double bed. When I confronted him about the horrible service, he seemed like he couldn't care less. I explained that valet parking doesn't really cut it when you're talking about business clients and the staff suggesting I go to a different hotel. He then said, "Well I was going to offer you another night's stay but you're being rude." Totally untrue. He never offered another night's stay and was curt about the whole situation. I wasn't trying to complain, but as a business owner, I would want to know when something goes wrong and would want to fix it immediately. I know hotels can be overbooked and this kind of thing can happen, but it's their poor attitude that was frustrating. They could have easily fixed the situation and guaranteed my loyalty in the future, but didn't take the time to do so. Very sad situation considering I have sent clients from out of town to the Rafaello in the past. Due to their lack of quality client care, I would not recommend someone stay at this hotel. There are a lot of hotels in the area with bigger rooms and better care who will get my business in the future. Don't waste your time.

Loved the place, great value. They have a nice bar on the top floor, drinks are a bit expensive, but it is a city. There is an Italian restaurant attached to the hotel, great food, expensive, but worth it. But bring good clothes Jacket for men. All I had was jeans and sneakers, I was way underdressed, but we had a great time and enjoyed to food and wine. We will be back to this hotel next time in Chicago.