PUBLIC Chicago

The service was fabulous. Everyone was over the top helpful. Loved the action at the bar at night and the quiet morning coffee and breakfast. Classic games in the lobby adds a nice touch.

The hotel was lovely-the rooms were a little beat up. Really great design but layered over some worn out stuff-like really cheap dirty old switch plates- strange place to cheap out. everything else was fine, not outstanding.

First night I ordered room service and was treated to the best gourmet hamburger ever--and it was warm. The rooms were beautiful. Best hotel. They did not have HLN on their TV lineup. That I could forgive!

Very recommendable. The restaurant was excellent, but Bar was to noizy.

Average-sized modern rooms with a great location that can't be beat. Not kid friendly.

The staff were not very helpful at all. Even when you asked for help, they didn't provide very much and sent you away quickly. When asked to rent the bicycles we were told no, they didn't have them at the time. Only upon pressing further they gave them to us, but each time with resistance. Also, when entering the hotel the concierge would ask if you needed anything (while sitting down) and was generally rude and short with his response. In addition to this, the hotel is extremely beautiful but it turns into a night club with security and loads of drunkenness on the lower level. I felt invaded because you no longer have access to the bar or anywhere to sit in the lobby area to relax.

We checked in early at 2:30 and hesitantly agreed to a Queen room instead of a King. The queen room on the fifth floor was small and had a disappointing North facing view. After the 3:00 check-in rush I asked Phil if he could move us into a King room like I had initially booked. I also requested a city view at that time. The only thing available was a handicap room (without a bathtub). This room was much larger and had an awesome view of the Hancock tower as well as the lake. The shower was slightly less than ideal, but manageable. We had dinner at the Pump Room on Thursday night. We were able to get in without a reservation. The service was top notch. The waiter was very helpful in choosing an entree. He recommended the lamb chops which were incredible! He also comped us a side of mashed potatoes since I wanted those instead of the french fries my husband ordered. It was a 5 star dining experience! Overall, I would recommend this hotel to anyone who wants a classy adult getaway.

Clean room and hotel, convenient location. Wish they had coffee maker in the room.

PUBLIC Chicago is relaxed yet sharp, tucked away in a quiet neighborhood yet close to good food and shopping. The staff is friendly and professional, the service and amenities are simply impeccable. I didn't try any food offerings at the hotel but the coffee service in the Library lobby is first class and the Pump Room bar is decidedly sophisticated without a single television or video monitor in view.

Very cool hotel! There was a convention in town so I got crushed on the price. It is definitely a $200+ hotel experience, but if you pay way above that, like I did, you come away a little burnt. Great location though!