Rate and special offer based on Check-in: Mar 4, 2016 Check-out: Mar 7, 2016

Sheraton Maui Resort and Spa

4 stars
View map of 2605 Kaanapali Parkway, Lahaina, Maui, HI 96761

Hotel Overview

Reviewer score
4.3
out of 5
61 reviews
Maui Trip Review`

We stayed at the Sheraton Maui for a conference. This hotel is part of a group of hotels nearby,... See full review

  • Denny M.
  • Aug 11, 2015
family

we had a great time, the only thing they should have a nice lounge for smokers since i do smoke See full review

  • mohamed E.
  • Jun 27, 2015
Set at the foot of the legendary Black Rock, Sheraton Maui Resort & Spa overlooks the pristine Ka'anapali Beach and features breath-taking views of the islands of Molokai and Lanai. Surrounded by 23 acres of lush gardens and lava rock waterways, it welcomes travelers, honeymooners and families to an enchanting world of comforts and luxuries. Relax at The Spa at Black Rock, share your story at the Link@Sheraton, experience Hawaiian culture during a family hula lesson or reconnect with a romantic Dinner Under the Stars. Island-inspired menus are found at the resort's open-air restaurants and poolside bars feature nightly entertainment, and a cliff dive ceremony at sunset. Elegant meeting rooms, spectacular oceanfront lawns, and an experienced staff ensure successful meetings and events at the Sheraton Maui Resort & Spa. The winner of the 2007 Hotel of the Year for the Sheraton brand, and 2009 Pinnacle Award recipient from Successful Meetings, Sheraton Maui Resort & Spa will inspire memories that last a lifetime.

The Spa at Black Rock is open daily and features indoor and outdoor secluded relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures and pedicures.

A daily $31.25 (inclusive of tax) Resort Charge, payable directly to the hotel, includes: Unlimited high-speed internet access in guest rooms Unlimited wireless high-speed internet access in lobby and pool bars Self-parking Unlimited local telephone calls (on-island) Toll-free telephone call access up to 60 minutes Inter-resort and Lahaina town shuttles *Inclusions, activities, fees and restrictions subject to change.

CURRENT PROMOTIONS- Please see details on specific rates for restrictions and limitations that may apply.

Sunsational Savings - Book a minimum 5-night stay in a Sunsational Savings rate category for travel now - December 19, 2015, and receive the following: Every 5th night complimentary, Daily buffet breakfast for two registered guests. (Free night discount is stackable; for example: stay 10 nights and receive the 5th and 10th night free.) Some restrictions apply.

Family-friendly Offers - Children 17 and younger stay free when sharing a room with a paying adult. Maximum room occupancy applies; see room detail descriptions. Rollaway bed fees may apply. Children 12 years old and under receive a coupon booklet containing vouchers for two kids' meals (redeemable at any outlet) and one ice cream bar per night of their stay. Price is based on one child per room.

Book Early and Save on Escape Package rates. - Save more than 40% on Escape vacation package rates (all view categories).

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Hotel Map

20.925 -156.6928
Area served
Ka'anapali Beach Resort, West Maui. Ka'anapali Golf Courses and Whaler's Village Shopping and Restaurants on walking beach path. Nearby Historic Lahaina town and Kapalua areas.
Nearby airports
Kahului Airport-OGG (major airport), Kapalua-West Maui Airport-JHM
Area description
Ka'anapali Beach is well known for its pristine sand, and snorkeling at Black Rock (from novice to experienced). The exclusive resort area is home to 2 championship golf courses and world class shopping and dining. Sheraton Maui Resort & Spa is anchored by Black Rock and boasts the most coveted location on the beach, catering to relaxing honeymooners, and active families alike. Winner of many travel awards, Maui is consistently voted World's Best Island in notable travel forums, truly capturing the Aloha spirit welcoming life-long visitors and travel enthusiasts from around the world.

Hotel Policies

Check-in:
3:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Sheraton Maui Resort and Spa

Overall score

4.3 / 5
5.01.0
61 out of 61
Amenities:
4.2
Cleanliness:
4.5
Hotel staff:
4.3
Comfort:
4.5
Location:
4.7
Value:
3.9

90% would recommend to a friend.

Sort by:
Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Denny M.
Couples
N/A
Aug 11, 2015

Maui Trip Review`

We stayed at the Sheraton Maui for a conference. This hotel is part of a group of hotels nearby, and so the location is excellent. The views of the beach and the surroundings are great. Additionally, the room service and cleanliness was excellent as well.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
3
Value:
3
Trip purpose:

Couples

Review of Sheraton Maui Resort and Spa

Reviewer score

4
5.01.0
Lisa C.
Family
N/A
Jul 15, 2015

Trip with Daughter

The Sheraton is located right on Black Rock beach which is awesome. The dining on site is very pricey in my opinion. Our room was on the outskirts of the resort, so it was a confusing, multiple elevator excursion every time we went to the main hotel or beach areas. The room was very comfortable. The wifi was initially a bit difficult to get on. Staff was very nice.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
mohamed E.
Couples
clearwater
Jun 27, 2015

family

we had a great time, the only thing they should have a nice lounge for smokers since i do smoke

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Aaron R.
Couples
N/A
May 7, 2015

Sheraton Maui Resort

The hotel itself is awesome and in an excellent location with a beautiful white sand beach. The pool is excellent as well. The only issue is that you have to wake up extra early if you want a chair under some shade. The older families that visit this place know to wake up early and reserve their chairs at about 6am, not joking.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Jean
Family
N/A
May 2, 2015

Family trip

The staff was very friendly and when I travel back to Maui I will chose this hotel. Make my trip worth while.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of Sheraton Maui Resort and Spa

Reviewer score

4
5.01.0
Rosa C.
Couples
N/A
Mar 22, 2015

Nice location but poor value

The Sheraton is located directly off the beach next to Black Rock. The snorkeling is okay with a few fish and a few large seat turtles. The staff is mostly nice and curteous except for a super pushy sales lady that made us late for dinner by trying to get us to sign up for some timeshare. The food is mediocre and is ridiculously overpriced. Go into town and by some food at the supermarket (the hotel shuttle does drop you off at several places where you can go shopping).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
2
Trip purpose:

Couples

Review of Sheraton Maui Resort and Spa

Reviewer score

3
5.01.0
Gona
Family
N/A
Feb 16, 2015

Get away trip

The trip to Maui was one of the most beautiful ones we've experienced! However, we weren't really satisfied with the hotel and would unfortunately not choose to stay there if we were to return in the future. Unfortunately, both of us experienced the staff by the desk as having an unpleasant attitude towards us. We'd booked a deluxe ocean view (stated clearly on our reservation paper that was given to the staff when we checked in) but got a partial ocean view (the bathrooms clearly need to be renovated, I believe). We complained the same day but were told that we had to pay extra for a deluxe room. This was the second time that the staff made a mistake and overlooked what we had actually booked. We got to change room in the afternoon the next day, after complaining a second time, and were given a 50 dollar credit for their mistake. Now, I understand that mistakes can be done, but the attitude towards us was nothing either of us had expected or experienced before (we do travel a lot). It's hard to explain the behaviour, but it was basically one that made us feel dumb while fake smiles and sighs were given. We experienced the same feeling with another lady by the desk on the day we were to check out and were going through the check-out bill. Not only were there mistakes in the bill, too, but again we were treated as if we were being annoying. It's quite sad to be left with a hotel experience like that when you do a one-time trip to Hawaii, coming all the way from Europe. However, the food was great and the staff at the restaurants and the concierge service were very friendly and spread a good vibe! Unfortunately, neither of us would recommend the hotel to our friends unless they are the types who do not care much about the quality or staff, yet most of our friends really do.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Family

Review of Sheraton Maui Resort and Spa

Reviewer score

3
5.01.0
CRISTIAN M.
Family
Issaquah
Jan 14, 2015

1st trip to Hawai

Very comfortable, nice room with nice view, quiet, close to the beach, restaurant, tennis court, parking.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Sheraton Maui Resort and Spa

Reviewer score

4
5.01.0
Maribu
Family
Napa, California
Aug 10, 2014

Great family vacation

This was our first trip to maui and won't be our last one. The Sheraton was great, the staff super helpful and friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Vacation goer
Family
Chicago
May 18, 2014

Awesome vacation

This hotel is situated along the ocean and is in a perfect location to watch the beautiful sunset. The staff were exceptionally polite and eager to make our stay stress free. I can't wait to return to the hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Money-saving tip: Not Applicable

Use the complimentary shuttle as much as possible.

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