Rate and special offer based on Check-in: Apr 26, 2014 Check-out: Apr 28, 2014

Sheraton Kona Resort & Spa at Keauhou Bay

4 stars
78-128 Ehukai Street, Kailua-Kona, HI 96740
Hotel Overview
Reviewer score
3.9
out of 5
441 reviews
Great hotel

Staff were helpful, clean hotel, and great relaxing location See full review

  • AYJV
  • Apr 7, 2014
Kona vacation.

I didn't realize the hotel had been closed. It has the perfect setting for a relaxing vacation. The... See full review

  • Amberskor
  • Mar 13, 2014
Hawaiian getaway for canoeing, dolphin swims, and Holoholo tours

Sheraton Kona Resort & Spa at Keauhou Bay on Hawaii, the Big Island, is a blend of adventure, culture, heritage and authentic Hawaiian aloha hospitality. Situated on the iconic lava rocks of the Kona coast, overlooking historically significant Keauhou Bay, guests relax, experience and create memories with family and friends. The newly revitalized and completely unique oceanfront resort flourishes with naturally landscaped lands that were once the birthplace and playgrounds of kings which offer visitors a profound sense of place and storytelling that can be shared and appreciated across many generations. Considered the "Gateway to the Bay," the Flying Fish outfitters store provides an all-access pass to fun and adventure where guests can have immediate access to paddle boarding, kayaking, fishing, surfing, boat tours and exploring the pristine reef. The ocean view restaurants partner with local farms and fishermen to serve only the freshest ingredients. Rays on the Bay is the world's only restaurant where diners can enjoy live music seven nights per week by fire pit and observe majestic Manta Rays in their natural habitat. Under the stars, a weekly luau offers a colorful journey through history. Offering the most ultimate pool experience on the Kona coast, patrons rave about the 200-foot lava tube water slide, hot tubs, sprouting fountains and sandy-bottomed children's play area. Ho'ola Spa offers a healing Himalayan Salt Room and an oceanfront treatment patio. Whether culture seeker, romantic or ocean or land explorer, vacationers find themselves in the perfect location to discover and experience the beauty of Hawaii.

Reasons to stay
  • Sheraton Kona Resort & Spa at Keauhou Bay's exemplary service
  • Hoola Spa and LomiLomi massage
  • Manta ray, Kailua and Hilo Village adventures
Sheraton Kona Resort & Spa at Keauhou Bay rooms
Sheraton Kona Resort & Spa at Keauhou Bay offers 24 suites and 485 guest rooms with double or king Sweet Sleeper beds with down quilts. Overlooking the Hualalai Mountains and Pacific shores, natural island-inspired textiles adorn all Sheraton Kona Resort & Spa at Keauhou Bay furnishings. Rooms offer 37" LCD TV, Wi-Fi (fees may apply), safe, and in-room dining facilities.
Things to do nearby
  • Kona Country Club (0.5 mi/0.8 km)
  • Keahou Shopping Center (1 mi/1.6 km)
  • End of the World Cliff Diving (1.2 mi/1.9 km)
  • Teshima Restaurant (6.4 mi/10.3 km)
  • Kailua Village and Hulihee Palace (6.9 mi/11.1 km)
  • Manago Restaurant (10.6 mi/17 km)
  • Kaloko-Honokohau National Park (11.2 mi/ 8 km)

Sheraton Kona Resort & Spa at Keauhou Bay Rooms

Ocean View Room
Ocean View Non-smoking, Sweet Sleeper Bed, Private Lanai W/tbl/chairs, High Speed Internet Connection, Refrigerator
Partial Ocean View
Partial Ocean View Non-smoking, Sweet Sleeper Bed, Private Lanai W/tbl/chairs, High Speed Internet Connection, Refrigerator
Mountain View Room
Mountain View Non-smoking, Sweet Sleeper Bed, Private Lanai W/tbl/chairs, High Speed Internet Connection, Refrigerator
Ocean Front Room
Ocean Front View Non-smoking, Sweet Sleeper Bed, Private Lanai W/tbl/chairs, High Speed Internet Connection, Refrigerator

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Tennis
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Gift shop
Internet
WiFi
Accessibility
Handicapped rooms/facilities

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Hotel Map

19.5586 -155.9648
Area served
Kailua-Kona Hawaii, Big Island Keauhou Bay
Nearby airports
Kona International Airport-KOA 15 Miles Hilo International Airport-ITO 96 Miles
Area description
Hulihe'e Palace - 5.0 mi/8.1 km Hawaii Forest and Trail Ecotours - 5.0 mi/8.1 km,Kona Coffee Living History Farm - 10.0 mi/16.1 km City of Refuge - 25.0 mi/40.2 km Volcano National Park - 96.0 mi/154.5 km

Meeting facilities

Meeting Info
Largest Meeting Room: 10000 sq. ft. Largest Meeting Room Seats: 1200 Smallest Meeting Room: 1000 sq. ft. Smallest Meeting Room Seats: 10 Conference Center on Site Meeting and Event Facilities

Dining

Ainakai Restaurant
Island inspired, seasonal breakfast buffet From the land to the sea, Ainakai features a fresh rotation of breakfast items with emphasis on Sheratons Color your Plate philosophy
Rays on the Bay
Where the food compliments the view Amazing views along with handcrafted cocktails, Hawaii inspired cuisine and live, local entertainment. Nightly sunsets and the resident Manta Rays await.
Holua Bar and Grill
Casual and fun poolside dining Holua embraces relaxation and fun poolside. Join us for a maitai and our world famous sliders!
Keauhou Coffee Company
Featuring Mamas 100% Kona Coffee in a relaxed outdoor setting A coffee shop, Kona Style. Grab and go or relax in open air lounge.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (441)

Ratings and reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Overall score

3.9 / 5
441 out of 441
Amenities:
4
Room cleanliness:
4.1
Hotel staff:
4.1
Room comfort:
4.1
Location:
4.2
Value:
3.9

84% would recommend to a friend.

Sort by:
Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
AYJV
Chicago, IL
Apr 7, 2014

Great hotel

Staff were helpful, clean hotel, and great relaxing location

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
VBC1
NJ
Mar 21, 2014

Nice hotel

The pool and pool slide were lots of fun, even for adults. The restaurant and bar were a bit pricey but not totally out of line for the area. It's not close to town but there is free parking if you have a car and a free shuttle bus if you don't. The manta ray talk in the evening was informative but the observation deck in itself was overrated.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
5
Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
Amberskor
Montana
Mar 13, 2014

Kona vacation.

I didn't realize the hotel had been closed. It has the perfect setting for a relaxing vacation. The pool side food and drinks were awesome, service great. The gardens outside of the pool area next to the ocean are spectacular!! They compete with a garden tour!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
retired lineman
southern oregon
Mar 5, 2014

Great winter getaway

Nice staff and wonderful view from our ocean front room. Getting a food voucher for keeping our own room clean was an unexpected perk.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
Heather RW
Minneapolis, MN
Mar 3, 2014

Exceeded expectations

Hotel was great, better than we expected. Staff was friendly and helpful. I thought the location was ideal. It is right on the ocean yet far enough away from all the tourist traps downtown. We ate at Rays on the Bay twice and the pool lounge once. The food and service was good every time. The hotel room wasn't anything fancy but it served the purpose and had a nice balcony. I would definetly stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Nightlife tip: In Hotel

Great atmosphere, good music and it was cool to see the Manta Rays.

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
Polish Katherine
Connecticut
Mar 2, 2014

Nice Hotel

Has great pool, water slide and great location. Hotel is clean. If you do not use cleaning service you get $5 to use in restaurant/

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Nightlife tip: Short drive from hotel

Near Downtown Kailua-Kona where there are shops and restaurants.

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
Kellycr
Maryland
Mar 1, 2014

Everything bit the bathroom

The Sheraton had a lovely view! The rooms were nicely kept but the bathroom left much to be had. The toilet and shower just looked old and since there was no fan it smelled like mildew. Everything else about the hotel was just about perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Sightseeing tip: Short drive from hotel

Downtown Kona is a short drive away.

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

2
Strike Counter
Denver
Feb 20, 2014

Many Strikes Against

Strike #1 When I called the property from a local restaurant, while I was a guest, no one ever answered. I dialed repeatedly for 15 minutes off & on but no one ever answered. Yet, when I returned and walked by the front desk, 4 staff members were just standing around socializing - there were no customers at that time. Strike #2 Hostess at Rays on the Bay restaurant had a snooty attitude, never smiled or acted as a hostess at a restaurant should - welcoming. I struck up a conversation with two other folks having dinner and they leveled the same complaint, UN-solicited by me. Strike #3 Went to the front desk to get quarters to do laundry. They had none. NONE!, and did not really care about the difficulty this caused - told me to come back later. UN-believable. Strike #4 Bellman at curbside would not listen to me, the customer, about how I wanted something handled with my computer bag. Doing things "his way" was more important to him than undestanding what I wanted to be done. A customer should not have to fight with a bellman over how he wants his luggage treated. And I LIKE tipping those guys well. This hotel has good points - Tracy, Room Service operator was helpful, & the cancer survivor housekeeping lady was friendly - but this property has a big customer service problem. Lack of training or the culture management fosters may be to blame, but I am NOT a fan, nor would I promote the Sheraton Keahou. Marc F. Denver, CO

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
1
Room comfort:
3
Location:
3
Value:
2
Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
Wendy 43
Hilo, HI
Feb 19, 2014

Whales At Play!!

What a great trip!! The hotel was wonderful! Their staff was very friendly and accommodating. February seems to bring the whales to that side of the island and we watched several of them jumping out of the water and splashing around. The price could be a little better, but our room was a ocean view room and we were directly in front of the pool.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Money-saving tip: Short drive from hotel

There are other restaurants around that are much less expensive with more food.

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
Julie R.
Kona, Hawaii
Feb 10, 2014

Awesome!

Our room with a King Size bed was facing the ocean on the cold magma coastline. Patio doors leading to the lanai(balcony) could be left open as we slept. You slept to the crash of waves against the rock cliffs. Screens were not necessary, as we saw only one fly elsewhere on the island on our 2nd last day. There was a mini-fridge in the room, a safe, iron and ironing board. We were probably 30 feet from the shoreline. We could view the manta rays from our balcony as they swam in the illuminated shallow waters. Black manta rays would flip over and be totally white. An awesome room and an amazing vacation!.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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