Rate and special offer based on Check-in: Feb 27, 2016 Check-out: Feb 28, 2016

Sheraton Kona Resort & Spa at Keauhou Bay

4 stars
View map of 78-128 Ehukai Street, Kailua-Kona, HI 96740

Hotel Overview

Reviewer score
4.0
out of 5
58 reviews
Great value, great views

Booked last minute and very impressed with overall value See full review

  • Christopher J.
  • Jan 18, 2015
Heaven meets paradise

This hotel is located in a beautiful spot! We upgraded to ocean front rooms, and enjoyed the sunset... See full review

  • Anne M.
  • Aug 17, 2014
Sheraton Kona Resort & Spa at Keauhou Bay on Hawaii, the Big Island, is a blend of adventure, culture, heritage and authentic Hawaiian aloha hospitality. Situated on the iconic lava rocks of the Kona coast, overlooking historically significant Keauhou Bay, guests relax, experience and create memories with family and friends. Our newly revitalized and completely unique oceanfront resort flourishes with naturally landscaped lands that were once the birthplace and playgrounds of kings which offer our guests a profound sense of place and storytelling that can be shared and appreciated across many generations. Considered the Gateway to the Bay, our Flying Fish outfitters store provides an all-access pass to fun and adventure where guests can have immediate access to paddle boarding, kayaking, fishing, surfing, boat tours and exploring the pristine reef. Our ocean view restaurants partner with local farms and fishermen to serve only the freshest ingredients. Rays on the Bay, is the worlds only restaurant where you can enjoy live music seven nights per week by fire pit and observe majestic Manta Rays in their natural habitat. Under the stars, a weekly luau offers a colorful journey through history. Offering the most ultimate pool experience on the Kona coast, our guests rave about our 200-foot lava tube water slide, hot tubs, sprouting fountains and our sandy-bottomed childrens play area. Hoola Spa offers a healing Himalayan Salt Room and an oceanfront treatment patio. Whether culture seeker, romantic or ocean or land explorer, our guests find themselves in the perfect location to discover and experience the beauty of Hawaii.

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Hotel Map

19.5586 -155.9648
Area served
Kailua-Kona Hawaii, Big Island Keauhou Bay
Nearby airports
Kona International Airport-KOA 15 Miles Hilo International Airport-ITO 96 Miles
Area description
Hulihe'e Palace - 5.0 mi/8.1 km Hawaii Forest and Trail Ecotours - 5.0 mi/8.1 km,Kona Coffee Living History Farm - 10.0 mi/16.1 km City of Refuge - 25.0 mi/40.2 km Volcano National Park - 96.0 mi/154.5 km

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Overall score

4 / 5
5.01.0
58 out of 58
Amenities:
4.1
Cleanliness:
4.1
Hotel staff:
4
Comfort:
4.2
Location:
4.3
Value:
3.9

84% would recommend to a friend.

Sort by:
Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

2
5.01.0
William H.
Business
N/A
May 2, 2015

Horrible Experience Finnancialy

HOtel canceled my reservation because I was arriving late. I had notofied the Hotel of the late arrival, but they coyldn't note it because there was noi record of my reservation. Upon arrioval at the Hotel, I was told I hgad no room. even though my room had already been paidf for in full. The Hotel also stated that they could not re-instate my reservation and that IO would have to book a completely brand new reservation and the only rooms available were double the price I had already paid for. I had no money and no placd to stay. I had to borrow money from a family memeber so that I could stay oin the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
4
Value:
1
Trip purpose:

Business

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
5.01.0
Tarik Z.
Couples
N/A
Mar 22, 2015

Nice family stay

The location is great. By the say. 12 miles away from the airport. Go to places all day and come to spend the night. nice staff. clean.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
5.01.0
Theodore W.
Friends
N/A
Feb 23, 2015

Wonderful family hotel

All the staff were over the top helpful and courteous. The maids even cleaned out our bag of disposable plates and cutlery we were using throughout the stay, and then forgot to give us toilet paper. The pool is great for kids, but not challenging enough for teens. No beach, but right up against the lava that lines the sea. Great views everywhere you look. WiFi access was irregular. The beds caved in the middle, making it difficult for 2 people.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Friends

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
5.01.0
Christopher J.
Couples
N/A
Jan 18, 2015

Great value, great views

Booked last minute and very impressed with overall value

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
5.01.0
Mwalker314
Couples
Xenia, Ohio
Oct 22, 2014

last minute booking!

We had very little time to plan our trip and there was not much available. We could not have been happier! We didn't need to leave the resort. Everything was there. The staff were exceptional. Well worth the money!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: In Hotel

Not a fan of fine dining. Wasn't overly impressed. Lunch at the poolside bar was awesome!

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
5.01.0
Anne M.
Family
Los Gatos, California
Aug 17, 2014

Heaven meets paradise

This hotel is located in a beautiful spot! We upgraded to ocean front rooms, and enjoyed the sunset from our room. The pool is great for kids and the fitness center is excellent. A must-do is the manta ray night-time snorkeling, which is right by the hotel restaurant. A once-in-a-lifetime experience. We loved it!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: Short drive from hotel

Gio's Gelato has the best ice-cream (gelato), we've had in a long time! They're closed now until some time September, but if they're open, don't miss it!

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
5.01.0
Erin Apoppin
Friends
San Francisco
Aug 14, 2014

very nice, just a little pricey

Overall I had a very good experience at the Sheraton. The location was a bit inconvenient, and the shuttle provided only comes once every two hours, so you pretty much have to rent a car. It was pretty clean and there were a ton of amenities available if you're willing to pay extra. The resort fee is stupid, extra $30 per day for things you probably won't use, and they won't waive it. The staff were very helpful, though restaurant staff seem to work slowly (though that seems to be a Hawaii thing rather than a Sheraton thing haha). I just wish it were a cheaper, for the price I would expect more amenities included at no extra cost. But really these are minor flaws to me, it was a beautiful and comfortable place to stay. I didn't want to leave :)

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
5
Location:
3
Value:
3
Trip purpose:

Friends

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
5.01.0
Nicholas Oahu
Family
Honolulu, Hawaii
Apr 11, 2014

good value

Hotel room and accommodations were great. The kids enjoyed the water slide.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

4
5.01.0
VBC1
Couples
NJ
Mar 21, 2014

Nice hotel

The pool and pool slide were lots of fun, even for adults. The restaurant and bar were a bit pricey but not totally out of line for the area. It's not close to town but there is free parking if you have a car and a free shuttle bus if you don't. The manta ray talk in the evening was informative but the observation deck in itself was overrated.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
5
Trip purpose:

Couples

Review of Sheraton Kona Resort & Spa at Keauhou Bay

Reviewer score

5
5.01.0
Amberskor
Couples
Montana
Mar 13, 2014

Kona vacation.

I didn't realize the hotel had been closed. It has the perfect setting for a relaxing vacation. The pool side food and drinks were awesome, service great. The gardens outside of the pool area next to the ocean are spectacular!! They compete with a garden tour!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

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