Waikiki Gateway Hotel

This hotel staff was very kind and overall condition of room was very good. Overall, this was very good choice for the money.

The lobby looked really nice so I expected the room to be as well...it was not. It was run down, and had a tiny a/c unit, old tv, etc. There is also a mandatory $25 charge if u have a vehicle as they do not offer self parking (valet only). Not sure if it was per night or stay. I came down to get a luggage cart and they said they would send one up. Sounds great, right? When it was delivered, we asked for him to leave it so we pack our stuff on it. He said the only have one and someone else needs it. He took it and left and came back in 5 min. We asked him to leave it again and this time he said i have to give him my id and pick it up at the front desk when i am done. When i returned it i had another cart sitting there. Don't get me wrong, it was adequate, but for the price I expected more.

I had need of special accommodation, e.g., early registration, change in length of stay, room needs, etc., and the desk staff went above and beyond to work things out. Hotel was clean, room utilitarian.

Fun and fast service when we checked in and out of the hotel

The hotel is old and it looks old. They made no effort to renovate the rooms while the lobby looks nice and neat. The carpet, the beds, the furniture, the curtains are old and filthy. The bathroom is old with cracks in the tub. The balcony was really dirty. I think they haven't cleaned it for at least a year. In the bathroom there were only shampoo and body cream. We asked for some shower gel and they gave us the same stuff. They charge for wi-fi in all areas of the hotel for $10 per day. The charge for using the SAFE!!!! Yeap, they charge $5 per day to lock your valuables in your room. They have a business center and I thought I could be able to check in and print my boarding passes for my flight but in my surprise I couldn't because I had to pay $10 to get internet connection on their desktops.

The rooms had an awkward smell and beds were uncomfortable. We asked for a king and paid for an ocean view and received neither. We left our air conditing on and came back to the room with it being turned down! It took forever to cool the room back to a comfortable temperature. I should have paid several hundred dollars more and get a better room!

I must say location great, for younger crowd...Right in middle of night life-we are a group of late 20s to 34 so we were looking for a decent room close to everything..found it here BUT room is slightly decieving in pics, we foud cochroaches in both rooms!Had to be moved but I guess they are just there, its an island so we saw them everywhere:( Staff very nice and tried to accomidate our room switch due to cleanliness issues but you get what you pay for!

My wife and two baby boys and I really needed a break from the grind. So even though we here on beautiful Oahu, last minute we decided to go to Waikiki for a couple nights. So I busted out my best inet searching. We didn't want a super cheap hotel, but we didn't want to pay 400 a night at the Hilton Hawaiian village. So I chose one that looked nice and clean in the 100 a night range. I saw your pics online and reserved with a very nice and professional lady. The whole thing took about 10 mins. When we got to the Hotel we were a little stressed.... Like only a 2 year and a one year old can create. But once we pulled up in valet....we were so happy for the treatment we recieved. That's what made it a relaxing time for me:) my wife really enjoyed it as well! Very nice location. Close to the beach for me and many shopping locations for her.... Thank you for making our little trip great! We will definately be back....

The staff was very friendly and helpful especially when we asked to change rooms. Booking at this price(Least expensive 2 people, 2 double beds, no extras) means the 9th floor on the Diamond Head side which happens to be the side where all the trolleys and buses stop and across the street is a building with lots of glass to reflect the noises of trolley bells and buses. The ac didn't cover noise up but added to it because it was very loud and clunked every time it turned on. when a room became available on the other side, we went and it was much better. this hotel is really at THE gateway to Waikiki where 2 roads split off on both sides of the hotel and there is ALWAYS traffic so for the convience of being close to the action, there is a price to pay for a cheaper room. Ask for a room on the West (Honolulu side).

When I arrived there I was a little bit disappointed because they charged me almost the same price as in other hotels close by and they offered less. I had to pay extra for the WiFi and the room was a little bit old. Anyways the location is great and you can easily walk to the beach from there.