Rate and special offer based on Check-in: Jul 30, 2014 Check-out: Jul 31, 2014

Hilo Naniloa Hotel

2 stars
93 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720
Hotel Overview
Reviewer score
3.1
out of 5
226 reviews
Dont be fooled by the outside

This hotel is undergoing a transition so dont let the unpainted outside fool you. The rooms are... See full review

  • Carolyn54
  • Jul 12, 2014
no wifi no phone in the room

very clean, but no phone inside the room, and no wifi inside. See full review

  • Catherine Li
  • May 31, 2014
Island-style hotel on Hilo waterfront offers location, value and views
Hilo Naniloa Hotel rests right on the edge of Hilo Bay, with views onto the town and volcano Mauna Kea. The property opens onto lush gardens, an oceanfront swimming pool and a waterfront wedding gazebo. Renovated rooms are lovely, with locally created artwork and new furnishings. Downtown Hilo's shops and attractions are within a few minutes' drive, and the hotel is on the same road that leads to Hawaii Volcanoes National Park.
Highlights
  • Upgraded and older-model rooms available, all spacious and view-friendly
  • Start each day with traditional breakfast buffet service
  • Oceanfront swimming pool, sundeck
  • Wedding gazebo
  • Free parking
Location
Fronting tranquil Hilo Bay along Hilo's historic Banyan Drive, Hilo Naniloa Hotel offers views of the bay, Coconut Island and the volcano Mauna Kea. Liliuokalani Park and Gardens is a short walk, and a golf course is across the street.
Rooms
Hilo Naniloa Hotel features two towers and 383 rooms, many with grand views of Mauna Kea, Hilo town and the bay. Mauna Kea Tower rooms have been renovated to include a marble bathroom, updated furnishings, locally made artwork, a 32-inch flat-screen TV and free high-speed Internet access. Mauna Loa Tower rooms are more budget-priced, and include ocean views, a 32-inch LCD TV and mini-refrigerator. 
Features
Hilo Naniloa features the breakfast-only cafe Sunrise Lanai, serving a traditional full buffet. Hilo offers many additional restaurants and cafes, including the nearby Ken's House of Pancakes, a longtime local favorite.

Put on some sunscreen for a day of sunshine and relaxation at the Hilo Naniloa Hotel swimming pool and sundeck. Golfers can tee off at a 9-hole golf course across the street (fees apply).
Transportation
  • Hilo International Airport (3.4 mi/5.5 km)
Attractions
  • Pacific Tsunami Museum (1.9 mi/3 km)
  • Lyman Museum (2.1 mi/3.4 km)
  • Imiloa Astronomy Center of Hawaii (4.6 mi/7.4 km)
  • Panaewa Rainforest Zoo (5.9 mi/9.6 km)
  • Akaka Falls (16.4 mi/26.5 km)
  • Hawaii Volcanoes National Park (28.6 mi/46 km)

Hilo Naniloa Hotel Rooms

Ocean Front
Newly renovated Ocean Front rooms of the Mauna Kea Tower offer spectacular sweeping views of Hilo Bay, beautiful Coconut Island, and the lush Hamakua Coast. Located on the edge of the ocean, the ocean front rooms are newly refurbished in a casually elegant tropical decor feauturing a balcony and original artwork by Kristie Fujiyama Kosmides, spacious marble tile bath, new furniture, refrigerator, TV, coffee maker, and hairdryer. Bed type available: King, Two Doubles, 1 King, and 1 Twin. Nonsmoking
Garden View
Garden view rooms come with one king bed or two double beds. Flat screen TV, free high speed internet access, clock radio, mini refrigerator, coffeemaker, and hairdryer. Nonsmoking.
Partial Harbor View
One King bed or two double beds. Partial views of Hilo Harbor and Banyan Drive. Casual, elegant tropical decor. Spacious marble tile bathroom. Free high speed internet access. Flat screen TV, mini refrigerator, coffeemaker,and hairdryer. Nonsmoking
Deluxe Ocean Front
One king bed. Views of Hilo Bay, Coconut Island and the Hamakua Coast. Rooms come with a balcony to enjoy the sweeping ocean vistas. Original artwork by local artist Krsitie Fujiyama Kosmides. Complimentary high speed internet access. Spacious marble tiled bathroom. Flat screen TV, clock radio, coffeemaker, mini refrigerator, microwave and hairdryer. Nonsmoking

Amenities

  • WiFi
  • Free parking
Dining
Restaurant
Services
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

19.7285 -155.0652
Area served
Hilo Hawaii
Nearby airports
Hilo Airport ITO 3 miles Kona Airport-KOA 90 Miles
Area description
Hawaii Volcanoes National Park, Historic Hilo Town, Akaka Waterfalls, Waipio Valley, Nani Mau Gardens, Imiloa Astronomy Center

Meeting facilities

Meeting Info
Meeting rooms available accommodating up to 1000 people.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (226)

Ratings and reviews for Hilo Naniloa Hotel

Overall score

3.1 / 5
5.01.0
226 out of 226
Amenities:
2.7
Room cleanliness:
4.1
Hotel staff:
3.8
Room comfort:
3.7
Location:
4.4
Value:
3.5

74% would recommend to a friend.

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Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Gramma Nene
Business
Big Island of Hawaii
Jul 14, 2014

A port in the storm

I was stranded with a car breakdown 30 miles from my Hawaii Island home. Naniloa was perfect... Liked the staff better than Uncle Billy's, where I stayed the first night. I love the wood-paneled window treatments Hot water was slow in coming to my first room on 8th floor....2-3 hours to get warm water to bathe. Moved to 6th floor and had great hot water. No phones in room gave pause, but I adapted, and appreciated the quiet!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Coconut Grill on the "Ice Pond" has a good menu and a salad bar which is RARE in Hilo! Vernas is open late and has great burgers, breakfast, and plate lunches

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Nonickname Katy
Katy , TX
Jul 14, 2014

Hilo Experience

I was a little taken aback by the exterior of the hotel. It is a little run down. It is an older hotel that did have days of grandor years ago. Nice little rooms though. NO WIFI. Staff is helpful. Great location and easy to get to and from. I did find out this is not a very touristy area. I did not realize how far it was from a lot of attractions. But it is perfect for just a trip to the volcano.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
4
Review of Hilo Naniloa Hotel

Reviewer score

4
5.01.0
Carolyn54
Hawaii
Jul 12, 2014

Dont be fooled by the outside

This hotel is undergoing a transition so dont let the unpainted outside fool you. The rooms are brand new and beautifully decorated with an asian feel. We had a view of the bay and it was so lovely. The grounds are well kept and walking around or sitting on the lanai off the lobby is amazing. It is just a short walk to the beautiful Liliokulani gardens and one of my favorite restaurants, the Hilo Bay Cafe. We look forward to going back.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Hilo Bay Cafe

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Camera Man
Ewa Beach, Hawaii
Jun 29, 2014

A Great Holiday in Hilo

The good things about this hotel are that it is very close to the airport and is in a wonderful location right on Hilo Bay. The hotel is extremely dated and needs some refurbishing. The only amenities at all were an on site swimming pool which could use a replastering and a coffee maker in the room. The rooms themselves were spacious, but again, very dated. Cleanliness was so-so. There is no restaurant on site. When I booked this hotel the Cheap Tickets site said they served breakfast. They definitely do not. There are a few eating places within walking distance, but the better restaurants are farther away in the main part of town. I'm not particularly fussy when it comes to hotels. I don't need fancy chandeliers and an on site spa. If it's fairly clean, has a good bed and a shower, it's fine by me so for my minimal requirements, this place was a good value.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Sightseeing tip: Short drive from hotel

The Imiloa Observatory run by the University of Hawaii in downtown Hilo is wonderful

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
chrism1980
Business
St. Louis, MO
Jun 23, 2014

Great Value

The staff was a bit aloof and unwilling to help but overall its a great location. Renovations seem to be perpetual based on reviews from last year and the fact it's still going on.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Hawaiian123
Hawaii
Jun 9, 2014

Better than we expected

Reviews were not the greatest but we didnt think it was that bad. They are in the process of renovation. The only negative thing is that when people talk in the hallway especially at night it is really loud.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Review of Hilo Naniloa Hotel

Reviewer score

4
5.01.0
Catherine Li
LA
May 31, 2014

no wifi no phone in the room

very clean, but no phone inside the room, and no wifi inside.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Makamele
Oahu
Apr 1, 2014

Nice views froendly staff

Was better than i exspected hotel is doing renovations has alot of potential would stay there again

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Dining tip: Short drive from hotel

Kens restaurant and vernas drive in

Review of Hilo Naniloa Hotel

Reviewer score

1
5.01.0
bpboland
Paauili, HI
Mar 22, 2014

what a disappointment

At the desk there was a sign saying that all room phones did not work, and to use your cell phone to call the front desk. One of the lights in the bathroom did not work. A/c did not work.... coffee pot and 2 cups, but no coffee in room. One elevator did not show which floor it was stopping at, and at least one floor (7th) had a handwritten 7 on the door frame of the elevator to let you know which floor you have arrived on.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
2
Review of Hilo Naniloa Hotel

Reviewer score

2
5.01.0
E Savage
Texas
Jan 2, 2014

New Ownership Two Weeks Ago

A great locale, the original Hilo hotel is currently in a state of disrepair. The staff was nice, but the tile flooring choice for the halls that have been updated made for quite a loud hall noise throughout our stay. I think the cost is a bit high for the current state of the place. I would suggest an exterior paint job pronto and faucets in the tub to allow easier bathing of keikis (kids) along for the trip. Had a good time on the island, it's a place to rest your head if nothing else.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
2
Time-saving tip: Not Applicable

If heading towards Hilo book your car first. They scam out the cars and charge exorbitant rates otherwise.

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