Rate and special offer based on Check-in: Mar 4, 2016 Check-out: Mar 6, 2016

Castle Hilo Hawaiian Hotel

3 stars
View map of 71 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720

Hotel Overview

Reviewer score
3.4
out of 5
28 reviews
great service at front desk, restaurant and cleaning services!

We are from Oahu, my daughter just graduated from college in sanfrancisco and this was her... See full review

  • Sandy
  • Oct 13, 2015
Excellent view of bay

Nice hotel, upgraded us for free do to broken lamp in room. Would stay here again. Music in lounge... See full review

  • Tamie K.
  • Jun 25, 2015
Hilo's best full-service hotel offering outstanding views of the ocean framed by the backdrop of Mauna Kea. The perfect headquarters for exploring the Hawaii Volcanoes National Park.

Quick Tip! For travelers arriving at the Kona International Airport at Keahole, Hilo is located on the east side of the Big Island, approximately 94 miles and a scenic two hour drive away. Resort areas and small country towns along the drive will provide shopping and dining experiences.

NOTICE: The hotel is undergoing renovation works to modernize the current elevator system. The expected completion date is 31 Mar 2016. Work hours are from 8 AM to 6 PM (Monday to Thursday) and from 8 AM to 12 NN every Saturday.

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Hotel Map

19.7277 -155.0663
Area served
Hilo, Hawaii
Nearby airports
Hilo Airport (ITO) 2 miles/Kona Airport (KOA) 130 miles
Area description
Located on Hilo Bay in quaint Hilo town.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Castle Hilo Hawaiian Hotel

Overall score

3.4 / 5
5.01.0
28 out of 28
Amenities:
3
Cleanliness:
3.9
Hotel staff:
4.1
Comfort:
3.7
Location:
4.3
Value:
3.4

79% would recommend to a friend.

Sort by:
Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Sandy
Family
N/A
Oct 13, 2015

great service at front desk, restaurant and cleaning services!

We are from Oahu, my daughter just graduated from college in sanfrancisco and this was her graduation wish. We went to the volcano, rainbow falls, shipped in hilo town, drove to Kona for a day and ate at many delicious eateries.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Tamie K.
Family
Santa Barbara
Jun 25, 2015

Excellent view of bay

Nice hotel, upgraded us for free do to broken lamp in room. Would stay here again. Music in lounge good entertainment. Free wifi in lobby.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
gmsobuz
Couples
San Diego
Jan 22, 2013

Paradise

Calm, beautiful, and ralaxing are the words describe this place. If I go to Hilo again, I will definitely staying here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Sightseeing tip: Short walk from hotel

Beautiful Coconut Island

Review of Castle Hilo Hawaiian Hotel

Reviewer score

1
5.01.0
KtBL
Couples
Denver, CO
Oct 30, 2012

out of date, good location

This hotel is woefully out of date and is not a pleasant stay. Beds are uncomfortable, and room was not very clean. good location in Hilo though. No WiFi in the rooms either, which is a pain. good for one night to crash, but nothing more....

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
2
Trip purpose:

Couples

Dining tip: Short drive from hotel

Eat at Lucy's Taqueria!

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Mr Turtles
Couples
Vancouver Washington
May 16, 2012

First timers

The Castle Hilo Hotel was very nice and easy to get to. It sits right next to a great park and over looks Coconut Island park. The room was just as I ordered. The Hotel was clean and Restuarant and bar had good food, The staff was helpful. I would stay here again it has a great location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Time-saving tip: Short walk from hotel

many small food outlets that are localy run close by

Review of Castle Hilo Hawaiian Hotel

Reviewer score

2
5.01.0
johnnyredline
Couples
Portland, OR, USA
Mar 1, 2012

big fish in a small pond

It was expensive, really expensive, i expected more, it was supposed to be my treat to myself but it was anything but. The room was furnished similarly to any number of atlantic city motels i've been to, the bed cover was fraying, the bar closes at 9, breakfast is limited, buffet only. no airport shuttle. internet was pay except wifi in lobby. i stayed at a 25$ hostel after, and got free wifi, airport and local drop offs and a bottle of wine..

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
1
Trip purpose:

Couples

Sightseeing tip: Short drive from hotel

champagne pools, go there

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Del1166
Business
Redding, CA, USA
Feb 21, 2012

Good Times

Had a good experience at the hotel. Thought the food and bar prices were a little high but the accommodations were nice and for the area of Hilo I thought that it was a nice spot.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Good places within a few miles to eat.

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Satisfied occupant
Family
Singapore
Dec 17, 2011

Better than expected

Comfortable place to stay over 2 nights. Generally cleaned. Ample parking spaces. Near to Volcano National Park (about 45 min drive). Thumb up.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Family

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
ruby2diamond
Business
Honolulu, HI, USA
Dec 8, 2011

Hilo Gem

We were amazed at the sizing of the room and its location on the property, ocean-view and windows for ventilation. The property is centrally located in order to appreciate all of the great offerings of Hilo town.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Poke Bowl from Suisan Retail is a "Can't Miss"!

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Colorado Couple
Couples
Denver, CO
Mar 16, 2011

Comfortable, safe stay

We visited all the Big Island sights with Hilo as our base. Castle Hawaiian has the quietest air conditioners we've ever encountered. Location was great. Great information while handling the tsunami alert evacuation 3-11-11.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Dining tip: Short drive from hotel

Big Island Ohana Cafe in downtown Hilo was a good breakfast spot. Don't miss the Farmers Market. Hilo Bay Cafe near Walmart is also a must meal.

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