Westgate Lakes Resort and Spa

It was very nice to have SPA in the unit. Internet connection was not good.

We absolutely loved the room and overall experience! Wish they had an all day running shuttle.. but other than this, we had a blast.. there was plenty to do and it was all extremely relaxing! The room was so wonderful we would have been happy spending our entire trip just enjoying it! It was exactly what we needed!

Beautiful room and view. Only complaint is my room keys keep demagnetizing and had to call security to let us in room.

Our check in was easy, but we were escorted to the VIP desk where they signed us up for a timeshare meeting. The next day the meeting took 3 hours and it was a salesman pushing us to buy a timeshare. In our room there were mens leftover shavings in the sink and womens hair also left in the drain in the bathroom. The smokehouse grill was understaffed when we went there so we left after 10 minutes of not being served.

Good amenities at a reasonable price. Close to all the parks .

We have been to Westgate Lakes Spa and Resort in the past and this time staying was nice. They had more options of things to do during the day this time. They had a movie night for the families which is nice. The rooms were nice and the restaurant has gotten much better than our prior experiences. The staff was nice and helpful.

This is an enormous complex. We had to wait in line about 20 minutes just to get to check in and we got there about 10pm. Apparently, they gave our reserved room to somebody else and they "upgraded" our room. We were given one of their condo units. It was very cramped. My biggest complaint is there was no parking in the area for the building we were in. We had to walk quite a distance to get to our room, in the rain, and late at night. There were several employees driving around in golf carts but not one stopped to offer assistance to us as we struggled to get our luggage to the room. I even asked one employee who was just sitting there where should we park and he was no help whatsoever. I would like to mention that the lady who checked us in was very nice. The bed was quite comfortable. The hotel is on a lake and the room had a screened in deck and that was very nice. The price was a fair price. Overall, I think they try to put too many people in an area that just is not big enough to hold that many.

Overall, we appreciated the many amenities the resort offered. We liked the on-site mini-grocery, paddle boats and ice cream counter, but the quality and comfort of our room was less than expected. It is located close to Universal which worked well for us. No one explained the free shuttle (need to reserve spots in advance and there are only a few trips in the AM and PM to catch.) The room was less than expected (the jet tub and room safe didn't work and there was a fresh red stain on the carpet that grossed us out.) The bedding was also not the quality I expected of a four-star hotel. Our room was in the lowest price range and it was obvious it wasn't the best the resort had to offer. This resort is enormous and well manicured. We didn't spend much time at the resort so we could live with our somewhat sub-par room. My advice is if you stay (and you're a pickier person,) pay the extra to get one of the upgraded rooms.

I stayed at this hotel because I had an event to attend. I flew from Puerto Rico. I nice stay overall. The parking was a little hectic, the reception was a big chaotic and they take from one place to another without explaining what is going on. The room was a little dirty and we found a few roaches. Other than that it was ok. The store they have on site is very convenient and the staff was friendly.

the hotel was just ok. a far walk for us to the hotel swimming pool, if we left the room for the day after 10:15am then the room was not cleaned when we arrived back at the end of the day. They would however send a cleaner if we asked. we did also have to upgrade the room. I told the travel agent that we needed a full kitchen and we got a studio with only a microwave and fridge. We upgraded to a half kitchen which gave us two burnern, fridge, and microwave.