The Richmond Hotel

The hotel is nothing close to what's said on the website. It's a complete "false advertisement"!

I would not stay at this hotel again and would not recommend it to anyone else. The major problem was that my toilet needed to be replaced according to the maintenance person, but it was not fixed. It overflowed repeatedly. After hours, there was no one from housekeeping or maintenance on site. I even asked to get a plunger so I could handle myself and the personnel there couldn't access it saying that it was locked in the maintenance closet. I had to use the bathroom in the lobby since mine was not functioning. I asked for another room with a functioning toilet and they said they were booked. How can a 24 hour service business not have maintenance and housekeeping staff around the clock? The bathroom also had an odor. In addition, I was charged for a rental car and parking, but didn't rent a car and didn't have a car. I am still trying to get that corrected even though they acknowledged the error and need to correct when I checked out. After I discovered that I had still been charged, I called about it and there were no managers on the property at 2pm! Now the hotel is still trying to charge me forcing me to dispute the charge. The inadequate staffing seemed to extend to many functions as well. The outside pool area was very nice and the location was great, but this was the worst hotel stay I have ever experienced.

I complained about the smoke smell on my first day and they told me that they were sold out. I don't believe that was the case. The toilet seat in my room had cigarette burns across the top. One of the lamps was without a light bulb my whole 4 night stay. The adjoining room's door must have been poor quality because the night it was occupied I could hear every thing being said. Considering this hotel was a 4 star, I feel ripped off. It took a lot away from my vacation.

I took this room after going to higher end incomparision to other hotels which were cheap.It was our Anniversary and decided to take this.It was Crapy old room with Damp smell,Old outdated T.V on a hospital like stand ,Small and old bathroom and uncomfortable old matteress. Whole night i can hear the noise of next room's flush and even somebody peeing.Don't ever go here and spend some more dollars as this area is expensive to stay.

We walked Beach and Linclon Mall, The holel forgot to give code to Beach gate so we could not get back on property. They should have given us a room we expected. Would not go back.

We stayed at the Richmond Apartments, however we thought we booked a room at the Richmond Hotel. The rooms at the apartments are about a block away, you have to walk upstairs lugging your luggage and the rooms are old and stinky. We couldn't wait to leave the stench of our room; it smelled like old smoke, damp, and everything in the room (except the cheap IKEA furniture) was OLD.

This was one of the worst hotels I've seen. The lobby was nice and clean but the room and hallways were another story. The carpet was stained, the refrigerator was dirty, the vents were packed with dust, the bathroom was outdated with a stained toilet that looked like it belonged in a public restroom.

The staff was unfriendly, the rooms are small and you can hear the next door neighbours. The rooms that they have are only with queen size beds. The best thing is the tv and the robes. The rest of the hotel is horrible and parking is 35 dollars. Totally not worthed.

This is an old hotel that needs a lot of modernization. The floors are creaky and the furniture very old and out of date. The location is great, but that doesn't make up for the shortcomings. The walls are thin: we heard a woman moaning & screaming in a room down the hall and a heavy-footed person rearranging the furniture in the room above us until midnight or so. The smoke alarm was missing, and the shower water kept fluctuating from cold to scalding hot. The bath was so tiny that when sitting on the toilet the paper roll was under our armpit.

I couldnt sleep the last night couse of the broken ac and they couldnt turn it of unfortunetly so I asked extra blanket but still couldnt sleep it was so cold.Terrible night.The next day I have shared my problem with the front office they told me to wait for the manager which I did.I told them that I dont want to pay for the last night[...]