River Park Hotel and Suites - Port of Miami

The staff were the least friendly. The room was OK, but no light switch near the door so you'd probably spend sometime looking for it in the dark the first day you arrive. There is an additional charge for the safe whether you use it or not-- very small fee, but why don't they simply include it in the room price? No internet in the room (Yes I should have checked before I book it, but in 2011 I've taken it for granted). OH, BTW, this is amusing: the card key was wrapped in a piece of paper cut from a takeout menu, taped on the side, instead of a small envelop that you usually see.

This hotel is too bad because it overbooked their rooms! And I have to be transfered to another "brother" hotel they claimed, but it is 10 miles away. This was really unpleasant experience since I chose this hotel just because of its location which is close to my meeting place. So I have to take taxi to the "brother" hotel and they refuse to reimburse this expense for me... I never had such experience before. Next day I have to take the bus back to downtown, but that cost me 1 hour! Finally, they upgraded my room without additional charge, but this was not really helpful...

Good service Room Ok Carpet not that clean Breakfast with toast and bagel without any fruits

Our entire trip was horrible! first of all, the hotel staff was exremely rude when we first got there and didnt even greet us. Then the front desk clerk said "whats your name" then says okay its gonna be $40.00 additionalfor two beds and this is after we paid in full online for four people, 2 nights, 2 beds! when we asked why she said the price we paid was only for one bed. We were very upset to get this kind of surprise when we got there and then the next day we call housekeeping and ask for a towel and had to wait an hour and 30 minutes for it! I went downnstairs to see if maybe they were just too busy yet was surprised to find the staff surfing the internet on two laptops and chit chatting. This hotel service is the worst Ive ever had.

Dirty room Dirty carpet Very dirty restroom No Parking Valet Parking is a disaster

We went to do a government transaction, the valet parking guys were very pleasant, but not the FD agents. In general, it's an ok hotel, for the price that was paid. Thanks.

Very very bad hotel [...]

the furniture was old and ratty...staff was rude...$2.00 a day charge for safe, whether you use it or not is a scam...answer was "well, go stay at the Hyatt then"... would not stay there again

nothing worked

For starters, finding parking around the hotel (especially affordable parking) is difficult. They offer valet, but it's going to cost around $30. There's a parking lot essentially across the street that will let you stay there for like $5 a day, and that's probably the best you're going to get. The people at the reception desk were for the most part quite rude and upon check-out, there were a lot of complaints about holds on accounts, so be wary of what you do. There is a $2 (plus tax) fee for a safe in the room, whether or not you use it. It's kind of ridiculous, but not a large enough sum to complain about. There are a lot of small (and decent) restaurants within easy walking vicinity to the hotel, which were quite nice. It's decent for the price, but by no means anything to rave about.