La Quinta Inn & Suites Miami Airport West

We checked in and went to our room and found an "ionizer" type machine running in the middle of the room. The room smelled of smoke, as did the next room they checked us into. It wasn't what we expected at all.

Our confirmation paperwork indicated that we could check in at 1:00 P.M. but when we arrived at the hotel which was around 11;00 A.M. we were told by the female clerk that we were lied to that we couldn't check in until 3:00 as that was their policy. I asked if she couldn't check to see if there was at least 1 of our 2 rooms available so we could at least put our suitcases somewhere. She would not check but did find us a place in their storage room to put them. We had just gotten off a cruise and was off the ship fairly early & since we didn't have a car we didn't have anywhere else to go but to sit in their lobby. I had asked the same clerk if there was a restaurant nearby that we could walk to & she just pointed across the parking lot. We did find a pub/grille in a small strip mall. We returned to the hotel around 12:30 & sat in their lobby which was by now filled with other travelers that were also not being allowed to check in. Finally around 2;00 I asked if there wasn't a room available that my mother & my aunt could use to lay down in or did we really need to wait until 3:00. She said she could see if they had an available room which she then admitted they had several available. Others in the lobby were also annoyed that they were having to wait until 3:00 as that was their check in policy. I had also called the hotel a couple of weeks before our trip to verify that their shuttle could take us to the airport to catch a 6:00 a.m. flight & was told no problem. When I told the clerk that we needed the shuttle the following morning at 4:15 a.m. she told me it didn't run that early & that no one would of told me if I had really called (in essence she was calling me a liar). She said the best she could do was to request a taxi that could handle 7 people. When the taxi arrived the next morning, we were told that they could not take 7 people but the taxi driver did call a shuttle van to come and get us. Fortunately the airport was not busy so we still easily made our flight. The male clerk that was on duty that morning said that it is common knowledge that the taxi's can only take 6 people so he's not sure why the female clerk would of requested just a taxi & not a shuttle van. I just thought that the female clerk was rude and should not be accusing people of lying.

ROOM--VERY DISAPOINTED THAT THE NON SMOKING ROOM SMELLED CIGARETTES UPON ENTERING THE ROOM. TEXT--THE TEXT WE RECEIVED FOR DIRECTIONS TO THE HOTEL WERE WRONG! THEY INDICATED THAT FROM THE 1-95 S WE SHOULD GET ON ROUTE 826. WELL, THE INTERSTATE ENDED AND NO 826 EVER APPEARED! WE DID HOWEVER, PASS SIGNS FOR ROUTE 836!!! WHICH IS WHAT THE DIRECTIONS SHOULD HAVE INDICATED!!! AS IF THIS WERE NOT ENOUGH, THE TEXT WAS INCOMPLETE ENDING IN "...TURN LE." THERE WAS NO INDICATION AS TO WHEN OR WHERE TO "TURN LE". NEEDLESS TO SAY WE WERE LOST WITH THIS LOUSY, HELP LA QUINTA PROVIDED.

Hotel is perfect for price/performance. Staff is very friendly and helpful. Clean rooms, good wifi internet in the room. Breakfast (included) is simple but good choice.

When we arrived the room was already clean and ready for us. The location was great. Nice and quiet! There were a few stray cats and dogs but no problem! Staff was awesome but the poor lady was there for hours butshe was great! Overall this was a great hotel!

We had some problems with the door of room, that might be a big problem in case of an emergency.

Nothing fantastic but at the same time nothing terrible. Like the title states, you get what you pay for. It's an easy location to get to that is close to airport. Staff was "so so" at best. Would stay there again for a short trip but for anything more than two days, go elsewhere. Amenities were MINIMAL!

We have been going to miami children's hospital for some time regarding grandchild. This requires single night stays two to three times a month. This hotel was lacking in general house keeping. The room was far from clean as well as common areas. Would not recommend.

excellent staff. very friendly. Clean rooms. Money well paid

Once again we enjoyed our stay at LQ. The PM and AM gals (Jessi and Geysa) at the front desk were professional, courteous and quick. The breakfast worker, Sherri kept the food line stocked for a big Sunday crowd. Our beds were comfortable, but disappointed that this LQ did not offer rooms with 2 Queen beds but only 1 King or 2 doubles.