InterContinental MIAMI

Room is very basic, and beds are terrible. I found a long hair on my bath towel. Also, I used the small refrigerator in the room to refrigerate some bottled water, and soon I realized that it was a sensor refrigerator, as I was charged for the mini-bar beverages I temporarily removed from the refrigerator to make room for mine. When I advised the reception of the mistake and expected to have the charges cleared, I was told that they can't just clear the charges, they will have to check that indeed I did not drink the mini-bar items!! This NEVER happened to me before, and I travel a lot, usually they take your word for it. But OK... I was promised that they will check the minibar in my room first thing in the morning, right after I check out (I left my room at 3:30 am for an early flight). When I checked my visa activity today, I saw that they went ahead and charged me $36.00 for the mini-bar drinks any way, items I never consumed. I will NEVER stay there again.

this was a great hotel if you are staying downtown Miami. Beautiful view of bay from the pool area. Very relaxing. Rooms were clean and fully stocked.

Excellent location for the ING Miami Marathon/Half Marathon. The restaurant opened at 5:30 a.m. for breakfast to accomodate marathon participants and viewers. All staff encountered, wether at the front desk, concierge, restaurant or valet service were very helpful and eager to make our experience a memorable one. Bed was very comfortable and linens were very fresh. The view of Miami Bay and Seaport remarkable. Although a view to Bayfront Park would have been just as picturesque.

wonderful room, all set up for comfort and productivity.

The hotel was nice and clean concierge was great. The front desk staff were ok. The parking is way toooo high! Need to make people aware of fees.

the room was nice, a little dated, but clean with a nice view of the port waited in line 3 deep to check in and 4 deep to check out. Called to have my car waining at the $36 night valet. It wasnt there and they acted as if that was the first they had heard of it.

I am a very picky person, so I am always hesitant when choosing hotels. This was a great choice. I stayed here for a night for my husband's birthday. We went to see the Heat play. The staff was very friendly and the hotel and room was extremely clean and cozy... Only negative, no free wifi. I would think if your spending so much on a room the least they could have given their guest that. We ate breakfast at the restaurant, kinda pricey but it was pretty good

The room was not as desireable as advertisements display. The description of a double superior bed is misleading when in all actuality it is simply a room with double beds. I did not like the $7.95 fee charged to use the computer for an early check-in of the airline when departing. However, the experience was an overall very nice one. The staff was accommodating. The hotel is very beautiful!

Hotel Intercontinental is a great brand and great chain -- however the Downtown Miami has much to be desired. Mainly - the only "ocean view dining" was a small trailor sized restaurant on the pool level with a limited menu and no ambiance. For a property ON THE WATER -- this was huge disapointment. The Hotel also does NOT have windows that open - unlike many properties on the Beach, Finally -- big disapointment -- there is no Airport Shuttle and this could be nice touch for business travellers as Cab Service is 50/50.

This was an excellent hotel in respect of the location and quality of the room but appears to aim at the business market. They they were ready to hit you with additional charges wherever possible - the rather expensive mini bar was directly wired to the billing system !. As a leisure guest I was surpised that there was a $15 daily charge to use the gym (even if only for 15 minutes) I would have expected this to be free to guests. (the room information pack did not mention this charge). Would choose a more leisure guest friendly hotel if I ever returned to Miami