Rate and special offer based on Check-in: Mar 1, 2016 Check-out: Mar 2, 2016

Disney's Caribbean Beach Resort

3 stars
View map of 900 Cayman Way, Lake Buena Vista, FL 32830

Hotel Overview

Ratings and reviews for Disney's Caribbean Beach Resort

Overall score

3.9 / 5
5.01.0
31 out of 31
Amenities:
3.9
Cleanliness:
4.3
Hotel staff:
4.4
Comfort:
4.3
Location:
4.2
Value:
4

90% would recommend to a friend.

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Review of Disney's Caribbean Beach Resort

Reviewer score

2
5.01.0
Anonymous
Business
Chicago, IL
May 9, 2007

Terrible business site and unfriendly management

I needed a place to stay for a conference I was attending. This site did not work for me and I think it would be a problem for any business traveler. 1. There is no convenient way to get to a conference site and it takes between 1 and 1.5 hrs to use the Disney shuttle service. First you wait on one shuttle to take you to a park and then you wait on a second shuttle to take you to the hotel conference site. If you want to go to the front desk you need to take a shuttle and then your suitcase is not welcome. So you are highly dependent on service - which you have to wait for. Taxi could be an option but then they cannot find your room and leave so you have to call them a second or third time. You could shuttle to the front desk for a taxi but that involves waiting too. Also, there are shark taxi drivers. I paid 15 dollars to go about 2 mile2 for one taxi ride. 2. One day I tried to take a taxi but forgot my cash because I had my credit card key. I relized this and went to the front desk to see if I could get some cash off my credit card room key. No was the answer. Go back to your room. Even though I patiently explained that I had to catch a bus at the conference site at a specific time and tehre was no time to go back to the room, no I couldnt use the shuttle, no there is no ATM and no they didnt want to help me with the issue. Told me to pay the taxi with a credit card - this taxi only cost 6 dollars and the taxi driver didnt want my card for that small amount because it meant no money for him. 3. Shuttle to the airport - plan on getting to the airport 3 hrs earlier then necessary due to shuttle service schelule - which you have little or no control over. 4. When you ask for suitcase setup - plan on having your request routed to custodial services not to bell services. I had to call and ask what had happened to the bell services that were scheduled for the bell staff convience and not mine. 5. Put all this together and I had a room for 6 hrs a night with little or poor service at an exhorbident price and a view of the parking lot. Disney has lost their ability to be friendly too. Less smiles, less help, and more IVRs phones - you cannot get to a person even in a hotel. Not my idea of a good experience.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
1
Value:
1
Trip purpose:

Business

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