Buena Vista Palace

4 stars
View map of 1900 Buena Vista Dr, Lake Buena Vista, FL 32830-2206

Hotel Overview

Reviewer score
3.9
out of 5
24 reviews
Awesome Getaway

We had a great stay at this hotel. The staff was extremely courteous, professional and very... See full review

  • Nikkers
  • Apr 17, 2014
Overnight in Orlando

This Hotel was excellent. I was very close to the conference area that we are going to be using but... See full review

  • Anonymous
  • Oct 17, 2010
Across the street from Downtown Disney. Newly renovated guestrooms. Free transportation to Disney theme parks.Heighten your Orlando experience at a Downtown Walt Disney World resort that soars above the rest.
Towering 27 stories above the world favorite destination the Buena Vista Palace in the WALT DISNEY WORLD Resort raises the bar for exceptional quality and service
Important Notice - Daily resort fee of 16.95 USD per night per room which includes Self Parking, Guestroom High Speed Internet Access (wired or wireless), Daily membership to the Fitness Center ( room key required for entry ), Cyber Caf (24 hour access) located on the first floor of the Main building, Airline Boarding Pass Printer in lobby, Unlimited use of recreational facilities, Weekday New York Times newspaper available in Hotel Lobby, Telephone calls: Unlimited local and 800 phone calls, Long Distance calls (within the Continental 48 states only): Up to the first 30 minutes (additional minutes $.10 a minute), Disney Bus Transportation, daily to each of the four (4) Walt Disney World theme parks; Magic Kingdom, Epcot, Animal Kingdom, Hollywood Studios and nightly to Downtown Disney.

Everything in this tropical paradise is geared toward your comfort and pleasure from our expansive Recreation Island to our state-of-the-art meeting facilities Feast on sumptuous cuisine in eight restaurants and lounges including The Outback Restaurant

Enjoy luxuriously appointed guest rooms complete with dreamy pillow-top mattresses and high-speed and wireless Internet access Take a refreshing dip in one of three outdoor pools or schedule a soothing treatment at our full-service European Spa
Experience the spectacle of world-famous Downtown Disney with its vibrant shops delicious restaurants and thrilling nightlife or if you prefer drive 20 minutes to the theater sports and cultural opportunities of downtown Orlando
Whether you are in town for a family vacation romantic getaway or business conference unforgettable features await you at the Buena Vista Palace including
-1014 guest rooms including 122 suites beautifully appointed
-27 story main tower and 6 story Island Resort wing complex providing extra room to work and play
-High-speed and wireless Internet access in all guest rooms and suites
-Wireless Internet connection in all public spaces meeting areas and guest rooms 90000 square feet of flexible meeting space accommodating up to 2080
-44 meeting-event rooms with versatile floor plans
-10000 square foot European style spa providing more than 60 spa services including massages body treatments and facials
-Exciting sports activities including basketball court and volleyball court one lighted tennis court game room and children playground
-Three heated pools in a lush landscaped setting
-Eight onsite restaurants and lounges

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Hotel Map

28.3754 -81.5154
Area served
Lake Buena Vista, Orlando, Florida
Nearby airports
Orlando - MCO
Area description
Located inside The WALT DISNEY WORLD Resort, the Buena Vista Palace Hotel & Spa offers guest special privileges such as access to Disney golf courses, transportation to all Disney theme parks, and dining with Disney characters. The Magic Kingdom awaits!

Hotel Policies

Check-in:
4:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Buena Vista Palace

Overall score

3.9 / 5
5.01.0
24 out of 24
Amenities:
3.9
Cleanliness:
4.2
Hotel staff:
4
Comfort:
4.4
Location:
4.7
Value:
3.8

79% would recommend to a friend.

Sort by:
Review of Buena Vista Palace

Reviewer score

3
5.01.0
M. H.
Friends
N/A
Jan 5, 2015

decent hotel convenient to Downtown Disney

The location was very convenient if you want to get to Downtown Disney! Just walk across the street! The regular shuttles to the parks were also great, but it would have been better for us to actually be on a Disney property. The room was just OK and maid service was inconsistent. We didn't always get more coffee cups, a bath mat, etc... The Tissue holder was moved to reveal a big moldy spot. The biggest disappointment was the hot tub, which was NOT hot. Overall, it worked out OK for us as adults traveling without children.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Friends

Shopping tip: Short walk from hotel

Great shopping and dining across the street!

Review of Buena Vista Palace

Reviewer score

3
5.01.0
Everest
Couples
Buena viesta
May 26, 2014

Disney trip

Room has moldy odor.Pillows are unclean.location was good. Shuttle service unreliable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
1
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Couples

Review of Buena Vista Palace

Reviewer score

5
5.01.0
Nikkers
Family
Westchester County NY
Apr 17, 2014

Awesome Getaway

We had a great stay at this hotel. The staff was extremely courteous, professional and very friendly. Our room was clean and housekeeping was great! The location was perfect, we may as well have been right inside of Disney. I would highly recommend this hotel!! Great value for the price!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: Short walk from hotel

Downtown Disney shopping and dining just a short walk away and well worth it!

Review of Buena Vista Palace

Reviewer score

3
5.01.0
Marv and Cleo
Business
Orlando FL
Apr 13, 2014

A long hike

My room in annex bldg. far from main hotel,two elevators just to reach lobby. Every time I had to leave room. Also a musty smell from the A/C in my room.Parking lot half mile from lobby. Full of teen age kids.Long wait for elevators.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

If you like $50 for two chicken salads and two glasses of wine, this is your place.

Review of Buena Vista Palace

Reviewer score

3
5.01.0
dudo
Friends
Dallas, TX
Sep 12, 2013

Housekeeping woes

I found a piece of my clothing under the covers after housekeeping had "cleaned" the room. That makes it obvious that they didn't change the sheets. And apparently housekeeping doesn't do much besides making the beds and removing used towels, because everything else was pretty much left messy.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
1
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Friends

Shopping tip: Short drive from hotel

I enjoyed shopping at the Premium Outlet mall about 10 minutes drive from the hotel.

Review of Buena Vista Palace

Reviewer score

1
5.01.0
RhondaHonda
Family
Beckley, WV
Jul 8, 2013

Snooty, unfriendly stay

When I booked this stay, I was very excited. I traveled from West Virginia down there and was tired. We pulled up to where the bellhops were and I said I was going to check in and then get our bags. He offered to go ahead and put them on a cart and take them to our room as soon as I checked in. I agreed. He proceeded to take the suitcases out of the back of my Honda Ridgeline truck. When he took one of them out he said "ohh you're suitcase is dirty and looked on his arm and had a little dirt on his arm. He stopped what he was doing and went and got a paper towel to clean his arm off. Yes, my suitcase had some dirt on it where they had been thrown around the year before when we flew to Las Vegas. The back of my truck had some dirt because it is a truck and is used sometimes to move things. (not dirt). Needless to say we felt very humiliated the way he said it and looked at us. Not all of us can affored to drive a Mercedes or BMW. When I went to check in., the front desk staff looked down their noses at you. They did not smile nor act friendly. I was not made to fee comfortable at this place at all!!! We got to our room and after about 15 minutes they called up and said they were bringing our bags to us. When they brought them up, I was very friendly to the gentleman who brought them and he didn't smile or act friendly at all!!! Oh, I almost forgot. When I booked this room it said I had a $50.00 credit good at the Palace. When I got there, I was informed that I was having to pay resort fee which was going to be an extra $50.00 and that you could only use $25.00 per day. All food and anything else would be charged to your card. After all of this, I didn't want to go anywhere on this property to check out any of the amenities they had. We came in and went straight to the room and got up and left right away. I didn't want to stay there anymore after I checked in. I have never felt so uncomfortable anywhere I've stayed. I would not recommend to anyone unless you are rich and snooty. I for one will never darken this establishments doorstep again!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Family

Review of Buena Vista Palace

Reviewer score

2
5.01.0
MELIZ
Family
OHIO
Jun 21, 2013

familly get away 6/10/13

i book for a party of 5 and the room given was for a family of 4 front desk not willing to accomodate. so my 3 girls had to sleep in 1 double bed for a entire week. when requesting a rollaway that asked for $35 a day. then a/c made a knocking noise allnite and the card to open door would not work more than 2 times during our stay. which means we had to go down 21 flights down to the lobby to only be rudely told to go back up and wait and someone would come help. and finally when we went to check out they charges us resort fees double what we were told and the fees were for everything parking, laundry, waking up in the morning basically breathing!!!! REDICULOUS. I NEVER HAVE BEEN THE TYPE OF PERSON TO READ REVIEWS BUT AFTER THIS EXPERIENCE I WILL TAKE THEM INTO CONSIDERATION.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Family

Dining tip: Short drive from hotel

BOSTON LOBSTER FEAST--AWESOME

Review of Buena Vista Palace

Reviewer score

4
5.01.0
Daddy Boo
Family
Denver, CO
Mar 30, 2013

Great hotel for Disney vacation

Had a fabulous time at The Palace. Can't beat the location - literally across the street from Downtown Disney and 10 minutes from other Disney parks. Clean, comfortable room, great restaurants in The Kooks and Avu-Avu (the service was horribly slow, however, at both), friendly staff. Would like to see some updating to the pool. which is why I gave it 4 stars rather than 5. Nonetheless, would stay here again without question and recommend it without hesitation!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Buena Vista Palace

Reviewer score

4
5.01.0
Jerseymom
Family
Jersey city, New Jersey
Mar 25, 2013

Great hotel

We had a wonderful stay at buena vista palace. We will stay here again

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Buena Vista Palace

Reviewer score

3
5.01.0
Jeff Hauser
Couples
Washington, DC
Dec 28, 2012

Annoying minuses detract from great value

The downsides of this hotel on a great trip were weird and unnecessary, and the upside (very nice room, excellent location, very reasonable price) are all important, so this is more like 3.4 stars than 3.0. Downsides: a horribly mismanaged cafe (Water Cress) inside meant that the simple act of getting a caffeine boost in the am became stressful chaos amidst awful pastries and slow, poorly managed service. Hard to over-emphasize how much the cafe needs new management. Also, the following are small pet peeves: * Randomly, our do not disturb was taken out of the door (by a bratty kid nearby?), *the light switch by the door didn't work, *the remote was nearly run out of batteries, * directions to disney had to be sought out rather than readily supplied, our room had only one soap for two people to share bw the sink and the shower, We also had a series of bad experiences with the Disney bus system, run on this route by Mears, but unclear if that was simply because the place was packed for Xmas. But, eg, having misinformation reach the back of the bus about what hotel we were stopping at (it was ours, but we were told it was the best western) was among several indications that the system was collapsing. Not a small thing on a trip to Disney. But on the other side, a large room with a nice view (and we had one of the cheapest rooms--lakeside view), great bed, close walk (if you go under covered walkway) to downtown disney (although the intersection should be controlled for pedestrians, fault for which lies with car-centric Florida politicians). The common spaces in the building are nice, the gym and pool a bit dated but we didn't use either. Overall--the pluses are more important than the minuses and are more likely to recur for you, but i feel like giving 4 stars would take away from the accumulation of unforced errors.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Dining tip: Short walk from hotel

Take covered crosswalk to downtown disney and eat at wolfgang puck express for breakfast. And avoid the inhouse cafe at the hotel at all costs.

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