Hilton Garden Inn Key West / The Keys Collection

3 stars
View map of 3850 North Roosevelt Boulevard, Key West, FL 33040

Hotel Overview

Reviewer score
2.9
out of 5
34 reviews
very good place to stay

Nice place to stay. Very expensive place to stay in season.....but was worth the money. Actually... See full review

  • Anonymous
  • Feb 15, 2008
Clean & Comfortable.

I was very pleased with accommodations at the Holiday Inn at Key West. It provided comfortable... See full review

  • Anonymous
  • Jan 5, 2008
Situated at the entrance to Key West on North Roosevelt Boulevard, only 1.6 miles from Key West International Airport, Hilton Garden Inn Key West / The Keys Collection is just minutes from the Key West Historic District, and three miles from Duval Street, Mallory Square, Mel Fisher Museum and the Boardwalk. For a small fee, guests can enjoy a shuttle service to shopping, beaches and tourist attractions including Smathers Beach, Hemingway House and White Street Pier.Feel at home in a spacious guest room at this beautiful hotel in Key West, FL, equipped with a mini-refrigerator, a microwave and a flat-screen HDTV. Surf the web with complimentary WiFi at the ergonomic desk, play music through the MP3 alarm clock radio and sleep soundly on the plush Serta bed.Start your day at this Key West, FL, hotel with breakfast in The Garden Grille & Bar; where you can enjoy American cuisine for lunch and dinner. Soak up the sunshine as you sip cocktails in the relaxed Tiki pool bar. If you would rather dine in the comfort and privacy of your guest room, we offer a tempting room service menu (7am – 8pm).Work out with the latest exercise equipment in the complimentary 24-hour fitness center or swim in the inviting outdoor pool. The Pavilion Pantry® is open 8am – 6pm, and stocks a variety of snacks and sundries. Organize an event for up to 20 people in the modern meeting room and print documents in the complimentary 24-hour business ce

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Hotel Map

24.5704 -81.7532
Nearby airports
Key West Intl Airport, (EYW), 1.00, MI, W; Miami Intl Airport, (MIA), 150.00, MI, S;

Hotel Policies

Check-in:
3:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Hilton Garden Inn Key West / The Keys Collection

Overall score

2.9 / 5
5.01.0
34 out of 34
Amenities:
2.9
Cleanliness:
3.1
Hotel staff:
3.6
Comfort:
3
Location:
3.1
Value:
3

59% would recommend to a friend.

Sort by:
Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

1
5.01.0
leilene
Friends
Atlanta, Ga
May 28, 2013

Bites

The staff was great. The room was not. We stayed there for four nights. There was a pig ear under the bed (a dog treat). We thought the room had mosquitoes in there because we had small bites all over us. It was not close to the beach at all.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
5
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Friends

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

1
5.01.0
JZIII
Single
CT
Apr 20, 2013

last minute

you'd be better off sleeping on the beach....last minute booking so i expected nothing special but the place was disgusting... don't do it

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Single

Sightseeing tip: Not Applicable

sunrise/ sunsets

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

2
5.01.0
One of Three Girlfriends
Friends
Miami
Dec 19, 2012

Average

The staff was excellent, friendly and efficient. The shuttle service is a great amenity. I was very disappointed in the room, especially the bathroom. The rooms looked new in the photos shown at booking. Cracked grout all around the tub, very obvious patching on walls, rust stains around tub and doorway that separates bath area and vanity area, very thin, rough towels and exactly one type of towel per person. This area needs a major renovation. Blankets, even though between two sheets were of a horrible synthetic material. I would not stay there again and would not recommend it to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Friends

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

3
5.01.0
jxy20
Couples
toronto, canada
Nov 1, 2012

Nice hotel. May come back again

It is a nice hotel. The location is little far from down town but they have free shuttle.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
2
Value:
3
Trip purpose:

Couples

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

3
5.01.0
Cheo
Family
Florida
Sep 25, 2012

Good for one night

Is typicall 3 stars .The check in was litte embarrasing but was fixed.The pool and location are good but I saw one homeless sleeping into the swiming pool area.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Family

Dining tip: Short walk from hotel

Visit the Cuban cafe in the corner and enjoy your breakfast

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

3
5.01.0
LePet
Couples
Boston, Massachusetts
Aug 22, 2012

Good value; shuttle to town very convenient and well located.

Exterior building/walkways/elevator need serious refurbishing, but very nice pool, and lobby was in good condition. Room was comfortable but took 3 calls to get a working hairdryer and two drawers repaired. However, good value and friendly staff. Shuttle bus to town is just outside the front door. Very convenient. Also tour trolleys pick up and deliver.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
4
Value:
5
Trip purpose:

Couples

Dining tip: Short walk from hotel

Small cuban cafe to the right of the hotel has a much better breakfast than the hotel's restaurant. New management who tries very hard to please. Excellent latte/coffee.

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

2
5.01.0
jcuesta21
Friends
Miami Beach
Aug 9, 2012

Birthday Celebration

Everything in the hotel was good but the Service at the tiki bar wasn't good and the prices at the pool for food compare to the room menu is completely different. I purchase fries with cheese and they charged me $6.95 and the room menu said $4.95. Also they had a promotion of a free beer (Corona) with the purchase of any food $5 or more and they didn't have the Corona beer but they didn't offer us different kind either. Also, when the fries came out we were never inform about it and they sat on the bar and got cold. We had to return it and speak to a manager. Overall services wasn't good but the hotel itself was really nice for the price.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
1
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Friends

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

4
5.01.0
Carl
Family
Denver, co
Jun 7, 2012

Cheap tickets vacation pkg

Nice pool, friendly staff. Shuttle was convenient.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Family

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

4
5.01.0
Paula
Couples
Coconut Creek, FL
Jun 5, 2012

Would consider staying again!

Very nice room, awesome pool area, bar, bartender was very friendly as well as receptionist. Would stay again anytime. The only set back would be location (no biggie if you driving), otherwise, they do provide bus passes which is very nice of them to off set the distance.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of Hilton Garden Inn Key West / The Keys Collection

Reviewer score

1
5.01.0
James Jones
Family
Miami,fl
Feb 27, 2012

Place is terrible

The only good thing about this hotel is the location. Every thing else is bad. The room are stuffy and has an odor. The staff are untrained and non professional. The towels look dirty. The place looks run down and dirty.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Family

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