The Westin Fort Lauderdale

My husband and I stayed overnight after spending the day at a Miami Marlin/NY Met ballgame. We are return customers. The first room that we had was moldy & mildew smelling. I requested a change of room. I was accommodated with no problem. The staff was very nice and paid careful attention to our needs. We were also promised free internet access and after questioning why we were being charged for the service, the internet fee was removed. The room that we stayed in was much cleaner smelling. We actually had a very comfortable nights sleep and will probably stay again the next time we go to Marlin's Stadium. The hotel is conveniently located right off I-95. Overall it was a good overnight stay.

LOCATION: Close to I-95, 15 minutes from FLL airport. ROOM CLEANLINESS: Very clean, both room and bath ROOM COMFORT: Big room with kingsize bed, modern interior, minibar - you can bring your own drinks, ice-machine in hallway STAFF: Friendly, accomodating POOL: Pool area surrounded with banana/palm trees and a lagoon. Free towel & chairs (very comfortable). Cascade and outside music. Work out and sauna free LUNCH: $14.95 incl. drinks. Good quality, big variety (warm/cold, Pizza, dessert) , totally worth it INTERNET: $4.95/4hrs or $9.95/day PARKING: Free VALUE: Westin 4* - you know what to expect. Quality, comfort, cleanliness. We would love to come back!!!

Staff ,my room an food was good. The grounds need some much needed attention. Why did a refrigerator sit in the hallway for 4 days with a glass on top with mold in it? Im going to stop right here! Don't stay here unless its for one night.

I picked the Westin for our night before the cruise all the friends and family that were going with us met up in Ft Lauderdale. The hotel is stunning and the staff was wonderful. It is an older Westin but well cared for and a value at the price to the rest of the hotels near the cruise ships

Overall my experience was pleasant. I had no problems. The staff was great and price was nice. I would stay again.

This place is awful! My wife and I were excited about an alumni weekend in Fort Lauderdale and decided to try this Westin. We drove to the "front" of the hotel and there was nobody to help with the bags and people smoking everywhere with "cruise line" tour buses blocking the entrance. There were 4 people checking guests in and a line to the front door. Unfortunately, 2 of the 4 were not helping with the line because it was only for "Starwood Preferred." The front desk was crude, rude, and nasty. They stated rudely they were adding $10 to my bill for self-parking, not a problem. We waited 10-15 minutes in the lobby for a luggage cart. We had to ask the front desk to remove luggage so we could use the cart. We decided to try the pool area. This was a disgrace. The hot tub was broken and it smelled awful. My wife called the front desk and they said we can move you to the Marriot, then handed the phone to the same rude front desk person we checked in with. After 10 miuntes, they called our rom and said they would refund our money with no penalty and we could leave. What a shining example of customer service! I called Starwood Corporate and they wanted the GM of the hotel to talk to me. I wasn't convinced based on other feedback, this would help. Basically, I was told by them to just "deal with it." and leave in the morning. Trust me, we don't even have the bathrobe in our room. You are better off at Motel 6 than at the Westin. At least they leave the light on for you!

For a Westin this was a bit disappointing. Past the lobby, the hotel was average and wasn't up to par.

great room, very clean, very comfortable, great location

Room and ammenities were nice. Value was good. Staff was adequate, but they did not have

very good-clean,quiet staff were polite and helpful I had asked for and thought that, I was staying on the BEACH however,this worked out since, it was close to 95.