San Jose Airport Garden Hotel

I would like to point out that this Hotel information is not correct.I made these reservations for my husbands business trip to Palo Alto CA.First of all this Hotel is not called Holiday Inn San Jose any more. He had a very hard time trying to find the hotel. No signs with Holiday Inn.Second the fridge listed was not in the room as shown below. I had to call and have a fridge and microware to be delivered to his room. #2130This cost an extra $10 each per day.We have done business with [...] in the past.Not very happy how this turned out!I would like a e-mail back to myself and also my husband with how you can take care of this inconvenient!

this place is no longer managed by Holiday Inn but Garden Hotel. The beds are okay and clean, but the whole place literally stinks whether that's hallways or the bedrooms. Because of the beds it's probably okay for a late overnight stay but avoid this place for extended stays. It's just bad.

I didn't realized how bad the hallways smell

Spent a wk for business. And the entite furnitures need to be replaced. One day when i got back to the room, a huge spider was climbing the wall. Not recommend this place.

the rooms were shabby and old, the bed terrible, the air quality bad, this is no way a 3 star hotel, more like a 59 a night motel, very bad dont believe the nice photo the place was garbage and you can hear the highway nice and loud from your room

Front desk staff was friendly. That's it, I wouldn't recommend it or stay again because it was a hotel with a great past heyday but wasn't clean or well-maintained. Scruffed hallways, toxic smelling elevator, smelly hallway carpets--the maid didn't even pick up the linens on the floor in my room, lightbulb was missing out of one lamp, had to call, bathroom fan didn't work, water pressure far too low. The staff deserve owners who care to restore this potential resort. Who gave it 3 stars? I don't trust the website anymore.

This is an old hotel near the San Jose Airport, location is good. They have multiple buildings; my room was in building 6. The first room, 6309 was crawling with ants, I called and they moved me very quickly, no questions asked. I was reassigned 6312. Really old room. Very grimy feeling, the bathroom mirror had lots of stains, Furniture was from the 50's Both rooms had older large TV's that barely worked. The whole facility had that cheap hotel disinfectant smell. I stay in hotels 40-50 nights per year and generally Comfort Inn or Holiday Inn Express. This hotel was not up to those standards by any stretch. For the price, I had expected at least Comfort Inn standards.

I've stayed here several times over the last couple of years for business trips, basically out of inertia since it's close to the office. It's generally been "OK"... not luxury, but a place to sleep. On this last trip though, I was rudely interrupted by some "security officer" pounding at my door at 11.30 PM saying they had a complaint that I had the TV too loud. He didn't politely ask me to turn it down: he immediately threatened to call the cops and shouted "one more complaint and you're outta here". I will NOT be using this hotel again.

Although the hotel lobby has gone through a renovation...and perhaps some of the rooms, building 8 is ancient. It was at least 90 degrees in the building and as hot or hotter in my room. Albeit it was a warm day, but cmon, you need to take care of late check-in weary travelers...if Houston can do it, San Jose should be able to. Their swamp coolers just didn't cut it. I would say you get what you pay for...but this was too much. Also, there seemed to be a water issue in the morning, the hot water would go from hot to lukewarm with no rhyme or reason. I wouldn't stay here again.

Beds and pillows were comfortable, plenty of room. Halls of hotel seemed dirty. Fan in bathroom didn't work and room thermostat kept turning on and off all night (couldn't keep fan noise on steady unless you turned temp down to 60. Staff friendly and helpful.