The Westin St. Francis San Francisco on Union Square

Hated the room. It looked out into an narrow opening surrounded on all sides by the hotel. The room did not have a view and lacked natural light. It felt very dungeon like. I booked the room because we wanted the option of room service. The room was so dark, we didn't want to spend too much time in it. The location was great, but with so many hotels to choose from, next time we will choose another one. I wouldn't recommend this hotel.

The St Francis was an absolutely wonderful starting point for all our excursions. After a morning ride up the main elevator, we walked across the street to Union Square, just blocks(downhill walk) to the cable car turnaround plus the Muni transports, we had no need for a car. Take the muni J underground to AT&T Park to see the Giants, take the F line to the Embarcadaro Farmers market, or take any of the buses and see where it takes you! We ate lunch at Lefty O'Douls and ended with drinks at the Clock Bar almost every night! The hotel is host to many people from many countries and most are happy to share their adventure. Don't be afraid to ask for directions or share an adventure with someone...we have made lots of friends here. Check out Chinatown for souveniers and have pasta and coffee at North Beach. Castro has some of the funniest window dressings (Rated R)and beautiful buildings and homes great for walking around. The Mission area has fantastic food and great people. But my favorite was sitting at Union Square and watching the world pass me by! Wonderful weather, wonderful eats, and wonderful city by the Bay!

Great location, beautiful lobby. The 1st room was very small, but clean. The 2nd room was in the towers and much larger, but, RIGHT NEXT TO the bank of 5 elevators. Horrible noise all nite long and when we complained, no other rooms were available. Never again !!!!!

This beautiful hotel was recomended to us and didn't disappoint. The location was fab, the staff were very helpful and our room in the old part or the hotel overlooked Union Square.

every thing about the hotel was excellent, i had no problem and would go back again whenever i am in San Francisco, i also commend the entire staff as well. my experience with the Westin St. Francis was one of the Best in hotel stay that had. Thanks to you guys for my great stay in San Francisco.

The location doesn't get any better if you're interested in seeing the sights - we were able to walk to all of our points of interest from the hotel, including Nob Hill, Telegraph Hill, Fisherman's Wharf, the Presidio - and more. We did take a bus to Haight-Ashbury and Golden Gate Park, but getting back was easy given Muni. And, getting to and from the airport was no problem on BART. The room was also very nice, but really, location location location.

I'm a former long-time San Franciscan, transplanted to NYC, and love returning for a long drink of this world-class city. The St. Francis is always my choice when staying in a hotel there, and it always satisfies.

Admittedly, I am v. fussy about the room I am assigned. It can make or ruin my stay in a hotel. I told the woman signing us in that we were expecting a tower room floors 17-20, and that I would like a front view over Union Square of the bay and bridge. She gave us room 2095 which was roof level with another building and looked north with no good view. I went back to the desk and the staff had changed, so I had to deal with another woman and explained the view I wanted. She managed that but put us three floors lower in room 1783 which was blocked by the old part of the hotel. Room 2083 would have been perfect, but by moving us down three floor she screwed me. Intentional, or not, we will never know.

Even though I paid over $300 for a room at this hotel for one night, the staff put me in a room "with a view" which it had. What it didn't have was a queen bed but a Murphy bed about 3" thick on top of a sheet of plywood. Unbelievable! I would have had a better night's sleep if I had slept on the floor. At least the floor didn't squeak. It was a total rip-off.

Loved the city. Would definitely go back. The Westin St. Francis was a grand old hotel steeped in history and located centrally. The front desk and conscierge staff (especially [...]!) were friendly and efficient, very helpful. The cleaning staff were friendly, but often did not take dirty glasses, did not leave clean ones, didn't replenish coffee or tea products, and never left enough towels. Otherwise, great time had by all.