Serrano San Francisco, a Kimpton Hotel

Very unfriendly staff. Rooms are too small. The TV didnt work at room I stayed and neither did the AC/Heater. This place has no parking. They charge $44+tax for valet parking. The super8 hotel across might be a better option

Cute boutique hotel in Downtown SF. The well appointed lobby and rooms make best use of the intimate space. LOVED that there is no pet limit or weight limit for dogs. We have two and one is a Golden, it was difficult finding accommodations for us in SF. Another important note about the pet policy, you can leave them unattended in your room! That NEVER happens (unless you pay for an on-site pet sitter). So this really added to the value of our stay. Ordering breakfast from Jasper's Corner Tap (their on site restaurant) to be delivered to our room was another nice touch. The food is really tasty. We felt very taken care of by all of the staff, and especially the valet. They were very upbeat and friendly. We will definitely book the Serrano for our next SF stay.

The hotel room was clean and elegant. It definantely had that old European charm. The staff was very friendly and the hotel only a few blocks from Union Square. Also I received a discount on valet parking becuase I had a hybrid vehicle.

The only problem was that the valet parking rate was too high. That is where it adds up to make it almost not worth it. Everything else was good.

Shopping and sightseeing with friend in SF before x'mas. I want to say the hotel was really beyond my expectation. and I had a happy experience during my stay. The room is not that big but so cozy and clean especially the pillows which is so comfort ! Location is convenience for sure. .Morning coffee and evening cocktail/wine in the hotel lounge will make you feel difference, and wifi as well...

We had a lot to cram into a single day in SF. We chose this hotel based on price, pictures, and the fact that Kimptons always seem reliable. We were pleasantly surprised by the great location. It was just 4 blocks to the cable car line which allowed us to get to Fisherman's Wharf and the Ferry Building easily. I would definitely stay there again!

Really liked the location and great looking lobby, staff were helpful and very kind... Rooms were nice but need to do something about there leopard robes there a little old and really didn't want to wear them!

Just stayed here two nights but enjoyed the experience. It is walking distance from heart of downtown, which is about four blocks away. The staff is welcoming and the hotel has much old world character. The loyalty program was attractive. It's an older building but not a bad thing because it has character You can even open the windows. Neighborhood is fine if you are used to city living. I would stay here again.

My husband & I stayed here one night & we loved it! The staff is sooo nice. Everyone from the valet, to the front desk, to the bell desk, were very helpfull. The bed was comfortable & we had a great view ftrom our room! I would definitely return & recommend it to family & friends.

Great location, friendly staff, clean room! But I was dissapointed with the amount of amenities. They didnt have WIFI, you had to pay a lot for parking, no breakfast, just nothing above and beyond. You get the bare minimum, which I was disapointed with. Overall it was great, I just wished they would give a little bit extra since the price is high.