Palomar San Francisco, a Kimpton Hotel

I really do love all of the Kimpton hotels. From the moment you walk in the door everyone is friendly, helpful, and just a joy. Only bummer was not having coffee in your room, and then having the coffee in the center taken away at 10AM, but it is a small price to pay for everything else being perfect. And, the coffee that was available was outstanding (much much better than "hotel room" coffee).

This is a small European style property that is very close to Union Square. The staff were unbelivablly nice and attentive, opening the door for us on our return from excursions and calling us by name! Very personalized service. From someone who teaches human resource development and customer service at a major university, I was quite pleased with what I experienced. We would definitely stay at this property the next time we are in San Francisco!

Very friendly staff that was accommodating. Would love to stay again.

As someone who travels 40 nights a year for work, I value a good night's sleep especially when I pay a premium rate for a hotel and am on a fast-paced trip. On this trip, I checked in by 6 pm at the Palomar yet was still given a room off the "lounge/breakfast area" on the 5th floor. Concerned that it would be loud, I asked and was assured it would be quiet by 7 pm and in the morning. Instead, there were people partying in the lounge until 11 pm and I was woken up at 5:45 am by staff setting up for breakfast. Not at all pleased with my stay here, and the front desk staff didn't offer much in the way of apology or "make good" when I discussed the issue with the front desk in the morning. I'll do my best to take my business elsewhere on my next trip to SF.

wonderful, staff helpful, free wine in evenings, large suite. a little noisy with construction next door.

My recent stay at the Palomar was excellent. PROS: Hotel Bar Happy Hour w/ free wine Nice rooms w/ iPod radios Location, near tons of shopping and public transportation Cons: Parking is extra Wireless and Cell signal was spotty

Very pleasant stay with super helpful and friendly staff. The hotel itself is nicely designed with spacious (for SF!) rooms. Wine hour is a nice touch. Fitness facilities could be expanded upon a bit.

I feel I paid too much for this room. We got a one bedroom with a fuji bath tub. I assumed that rooms that are a higher grade than average would normally, you would think have the better outlook, now I wasn't expecting views just being able to look out onto the street would have been ample. We were traveling with a 2 year old and a 5 year old and a lot of luggage. The taxi pulled up at the curb and took the bags out while I rounded up the kids and went to search for someone who worked there and asked for a bell man. Waiting waiting with 2 kids and our luggage on the street, no one so we took it upon ourselves to find a cart, load up our belongings and head inside for check in. Still no sight of a bell man. We got our room allocation and headed upstairs to be stopped by who I can only assume was the manager to say that guests were not to push the carts as it was dangerous. Hmmm interesting. Wait for a bell man. I think we have done all the waiting that we need to do, so we then struggled to carry our bags into the lifts and up to our room without a cart. Much safer this way! Along with the kids. To our suite, and it was an interior facing room, I hate these, I really feel this should be mentioned at the time of booking. I paid nearly $500 a night for this, you are joking. The room itself was lovely, clean and plenty of space for our family. Fantastic location. When we did see the bell man we did ask for directions to Fisherman Wharf, surely this would be an easy ask, nope got it wrong, lucky I double checked. I asked questions a couple of times all wrong. Please if you don't know just tell me and I will someone who does, it just wastes our time otherwise. So apart from the staff and in the inward facing room, it was great, would I stay here again maybe in an outward facing room and with some new staff.

This hotel is extremely over rated! We wish we could book this trip all over again. The restaurant recommendations were very touristy, not niche or very foodie like. They recommended one for late lunch and when we arrived found out they stopped serving lunch at 2pm. They must have an agreement set up with certain restaurants in the area. They were not personal at all. We were part of a conference in the area and were suppose to receive a conference special rate however the front desk manager basically told us the special room rates were all gone. In addition we extended our stay through the weekend (a total of 6 nights). My husband inquired about this rate several times throughout our stay and was suppose to receive a call back and a follow up was never made on the hotels behalf. The front desk manager did nothing to compensate us or even try to adjust the rate. Overall staff had a bit of an air about them. The hotel itself was super small, the bar and restaurant are dark and area is choppy. Whoever designed this space needs to get out if the design biz. Maybe they should call Jeff Lewis to execute a serious remodel. The 5pm "happy hour" was cheesy - one brand of cheap wine available in white or red. Big whoop, the least you could offer for your overpriced hotel. The gym was a joke, some serious staging was done to take that photo on their website. And I see people mentioning free wi-fi - not us it was $10 a day, For a hotel that claims to be upscale do you really need to suck more money our of your guests? There is a bus stop in front of the hotel which also attracts a lot of riff-raff. My husband accidentally banged into a woman walking down the street right in front of our hotel and she felt it necessary to start a fight and also spit on me, stay classy San Fransisco! The door man did help wipe the spit out of my hair I suppose that's the one star I would give this place.

The place was clean and nice and they take dogs. Great stay